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ANGELA FILLER

Administrative/Office Support - Customer Service - Accounting - Business Development

Summary

Multifarious professional with over 25 years experience gaining proficient skills in the Corporate and General Office Environment.  Successful in facilitating focus groups and executing strategies to achieve and maintain an  effective and positive work environment.

Qualifications

  • Microsoft Office Suites; Outlook, Excel, Word
  • Adobe Acrobat Pro; fillable and interactive form design, and Adobe InDesign
  • QuickBooks Pro
  • Modern office equipment; operation & troubleshooting
  • ORACLE; Data Base System
  • BANNER; Student Information System
  • SUNGUARD; FinancialManagement System
  • Customer Service; telephone and in- person, 25+ years
  • Accounts Payable & Receivable, 25+ years
  • Administrative Support Specialist, 16+ years
  • Event Coordination, Fund Raising, Team Leadership
  • Business Development

Work experience

05-201611-2016

Accounting Tech. I; Temporary Employee, Bend, OR

City of Bend, Utilities Department

General clerical, financial, and customer service duties:

  • Handled an average of 50-70 customer calls per day including walk-in's. Processed payments, answered questions regarding their water/sewer accounts, resolved concerns or complaints.
  • Processed a variety of payments and/or notices to/from customers; entered payments into applicable databases; issued receipts; processed lien checks; issued refunds; reconciled customer  accounts using SUNGUARD Financial Management System and HTE Database System.
  • Maintained a cash drawer, balanced and reconciled, prepared deposits, prepared related reports.
  • Prepared, monitored, and maintained a variety of legal agreements, files, and records.
  • Operated modern office software and equipment: Office Works; Outlook, Word, Excel, and copier, fax, scanner, printer, 10-key calculator on a daily basis.
09-201305-2015

Secretary Senior, Central WA University, 400 E University Way, Ellensburg, WA 98926. Contact Supervisor: Ashley Crawford, [509] 963-1845

Office of the Dean for College of Arts & Humanities.

Office Management/Clerical Support Services:

  • Performed complex word processing tasks such as merging and sorting documents, integrating spreadsheets and data files, creating databases, and brochures. Formatted and edited documents. Worked in Excel using spreadsheets that involved development of formulas; combined files to provide information needed in reports.
  • Created and maintained electronic and manual files for important information relating to each department, it's programs and personnel.
  • Prepared travel arrangements for Dean and office staff. Maintained travel records and filed expense reports upon completion of travel.
  • Maintained record of incoming and outgoing correspondence and documents that require action and followed up to ensure completion.
  • Compiled data for accreditation/strategic planning, College academic initiates, faculty and other activities for the college.
  • Managed non-discretionary state college budgets and discretionary foundation funds.
  • Maintained College website according to University policies and procedures.
09-200806-2012

Travel Administrator II, University of Alaska SE, 332 Seward Ave., Sitka, Alaska 99835. Contact Supervisor: Camielle Call, [817] 471-6057

Director's office , Sitka Campus

Campus Travel Administrator Duties:

  • Managed travel for campus director, faculty, and staff.
  • Completed accounting and fiscal procedures using BANNER;  Student Information System. Encumbered, purchased and reconciled all travel related expenses.

Administrative Duties:

  • Course builder; monitored, maintained, and input all campus course offerings  in the Banner Student Information System. Maintained up-to-date banner semester course schedules. Received and input grades.
  • Provided training of OnBase and Adobe Professional to campus faculty and staff.
  • Director's Administrative Assistant; created and prepared  presentations for meetings and events. Maintained Director's calendar of appointments, meetings, out-of-town travel, and public events. 
  • Planned and coordinated publicity and/or campus events; awards banquet, graduation, quarterly stakeholders' meeting, and public educational showcases.
  • Campus Safety Coordinator, including campus representative for the Emergency Disaster Plan of Action team for the City of Sitka.
03-200109-2008

Business Manager/Owner, Sitka Charter Brokers, Sitka, AK

Founder

Created a Sports Fishing and Sightseeing tourism business in Southeast Alaska, matching fishing guides and tour operators with clients from around the world.

  • Marketing; promotion, sales, and bookings.
  • Attended Sportsman Trade Shows throughout the West Coast; California, Oregon, Washington. Created and designed business logo, signage, and advertising content. Maintained and updated business website using Macromedia software. Developed partnerships with local businesses to secure third party promotions.
  • Financial Management and Accounting;  payroll, accounts receivables and payables, negotiated contracts with vendors, reconciled monthly business bank statements, reconciled daily credit card batch reports, prepared and filed quarterly taxes, projected annual budget,  prepared city and bed tax reports for taxes collected on behalf of the City of Sitka.
  • Office Management and Supervision; created job descriptions, placed advertisements in local media, conducted interviews, hired, and diplomatically terminated employees when necessary. Supervised 35 fishing guides, 3 office personnel and 1 personal assistant.
  • Training;  conducted training and support for all employees using the Job- In Training Technique (JIT). Conducted performance evaluations on a monthly bases, or as needed.

Achieved nationwide notoriety within the cruise line industry from clients posting 5-star ratings on various tourism critique sites. Featured in nationally distributed Sports Fishing magazines, as well as statewide news publications. Trade show bookings generated 80% higher bookings than the local competition participating at the same trade show. Grew the business from the initial $16,500 in a four-month season to $436,000 within the first three seasons of operation.

Education

20142014

Grant Writing two-day workshop

Grant Writing USA, Yakima, WA

Non-Profit, Business, and personal Grant Writing workshop

19961997

Coursework; Certificate Program

Bellingham Technical College

Small Business Management; Accounting Procedures

19911992

Coursework; Certificate Program

Chemekeda Community College

Supervision and Management; Business Administration

19881990

Coursework; A.Arts Degree

Highline Community College

Aviation Industry, Transportation & Business

19841988

High School Diploma

Sitka High School; Sitka, Alaska

General Education; Teacher's Aide 1985-87; Office Aide 1988; JV Cheerleader 1985-86; Yearbook staff 1986-87; After-school Cooperative Work Program with US Forest Service Personnel Office as Clerical Assistant 1986-88

Community Involvement

  • Member; Aircraft Owners and Pilots Association (AOPA)  2012 - present
  • Mentor/Life Coach; WomenCare Center, Kittitas County, Ellensburg, WA  2014 – 2015
  • Head Committee Member; Relay for Life, Ellensburg, WA  2014 - 2015
  • Board Member; Sitka Community Development Corporation, Sitka, AK  2011 - 2012
  • Board Member; Youth Advocates of Sitka, Sitka, AK  2006 - 2012
  • Manager, Minor Little League Baseball team; Subway, Sitka, AK  2011 - 2012
  • Stakeholder and Facilitation Team Member; Sitka Visitor Industry Plan Collaborative Process, Sitka, AK  2006 – 2007
  • Whatcom County Foster Parent Representative; Permanency Placement Plan Initiative, Bellingham, WA  1999 - 2001
  • Founder and Chairman; Blue Skies for Children, Non-Profit Organization, Bellingham, WA  1998 – 2001
  • Foster Parent Liaison/Life Skills Coach; DSHS, Bellingham, WA  1997-2001
  • Vice President; Whatcom County Foster Parent Association, Bellingham, WA  1996 – 2000

 

Media Appearance

Fish Alaska Magazine; Sitka Charters- Angela Filler

May 8, 2007.  Sheely, Terry W. "Hot Kings Seven Days of Southeast's Best Salmon Action."

['Angela's operation is a one-woman whirlwind called Sitka Charters-her idea of one-stop shopping for fishermen. "You call, pack, and get on the plane. I take care of everything else." Each fish trip is customized, personalized. You want it, she gets it, brokering absolutely everything from fishing licenses to airline reservations, hotels, B&Bs, lodges, meals, charter boats, nightlife, sack lunches, tours of the critically historic town and throws in a bunch of pleasant side ventures, including shopping sprees for non-angling companions.

Cell phone in her ear, notebook in hand, and a toddler on her lap, she confirms, books, shuffles, brokers, solves, shifts, buys, recommends and takes us to dinner.']

Juneau Empire, Capitol City News; Sitka Charters- Angela Filler

Dec. 2007. Marquis, Kim. "Southeast Commercial Fishermen Question Halibut Charter Guidelines; Business Owner Says Education Takes the Sting out of Bag Limits."

[Angela Filler, a five-year owner of Sitka Charters who books her own clients, says she educates potential customers about the fishery by explaining the importance of conservation. "I tell them we're depleting the resource and it's showing an impact," Filler said. "When they have it explained to them in the way I do, you don't get any resistance."]

Institute of Social and Economic Research University of Alaska Anchorage and Eco-Systems 

"Nature-Based Tourism in Southeast Alaska: Results from 2005 and 2006 Field Study" - Acknowledgements

['We would like to acknowledge all the businesses and their employees who patiently spent time with us and provided information on their business. A few individuals deserve special thanks for making extra efforts to ensure that our data accurately represent the industry. Some of these exceptional people include Case Harris,  [Angela Filler], Davey Lubin, Rachel Fredholm, Jane Button, and Chris Conder.]