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ANGELA FILLER

Administrative/Office Support - Customer Service - Accounting - Business Development

Summary

Multifarious professional with over 25 years experience gaining proficient skills in the Corporate and General Office Environment.  Successful in facilitating focus groups and executing strategies to achieve and maintain an  effective and positive work environment.

Qualifications

  • Microsoft Office Suites; Outlook, Excel, Word
  • Adobe Acrobat Pro; fillable and interactive form design, and Adobe InDesign
  • QuickBooks Pro
  • Modern Office Equipment; operation & troubleshooting
  • ORACLE; Data Base System
  • BANNER; Student Information System
  • SUNGUARD; FinancialManagement System
  • Customer Service; telephone and in- person, 25+ years
  • Accounts Payable & Receivable, 25+ years
  • Administrative Support Specialist, 16+ years
  • Event Coordination, Fund Raising, Team Leadership
  • Business Development

Work History

05-2016present

Accounting Tech. I; Temporary Employee, Bend, OR

City of Bend, Utilities Department

General clerical, financial, and customer service duties:

  • Handle an average of 50-70 customer calls per day including walk-in's. Process payments, answer questions regarding their water/sewer accounts, resolve concerns or complaints
  • Process a variety of payments and/or notices to/from customers; entering payments into applicable databases; issuing receipts; process lien checks; issue refunds; reconcile accounts using SUNGUARD Financial Management System and HTE Database System
  • Maintain a cash drawer, balance and reconcile, prepare deposits, prepare related reports
  • Prepare, monitor, and maintain a variety of legal agreements, files, and records
  • Operate modern office software and equipment: Office Works; Outlook, Word, Excel, and copier, fax, scanner, printer, 10-key calculator
09-201305-2015

Secretary Senior, Central WA University, Ellensburg, WA

Office of the Dean for College of Arts & Humanities

Office Management/Clerical Support Services:

  • Performed complex word processing tasks such as merging and sorting documents, integrating spreadsheets and data files, creating databases, and brochures. Formatted and edited documents. Worked in Excel using spreadsheets that involved development of formulas; combined files to provide information needed in reports
  • Created and maintained electronic and manual files for important information relating to each department, it's programs and personnel
  • Prepared travel arrangements for Dean and office staff. Maintained travel records and filed expense reports upon completion of travel
  • Maintained record of incoming and outgoing correspondence and documents that require action and followed up to ensure completion
  • Compiled data for accreditation/strategic planning, College academic initiates, faculty and other activities for the college
  • Managed non-discretionary state college budgets and discretionary foundation funds
  • Maintained College website according to University policies and procedures

09-200806-2012

Travel Administrator II, University of Alaska SE, Sitka, AK

Director's office , Sitka Campus

Campus Travel Administrator Duties:

  • Managed Sitka's UAS campus travel for campus director, faculty, and staff.
  • Completed accounting and fiscal procedures using BANNER;  Student Information System. Encumbered, purchased and reconciled all travel related expenses.

Administrative Duties:

  • Course builder; monitored, maintained, and input all campus course offerings  in the Banner Student Information System. Maintained up-to-date banner semester course schedules. Received and input grades.
  • Provided training of OnBase and Adobe Professional to campus faculty and staff
  • Director's Administrative Assistant; created and prepared  presentations for meetings and events. Maintained Director's calendar of appointments, meetings, out-of-town travel, and public events. 
  • Planned and coordinated publicity and/or campus events; awards banquet, graduation, quarterly stakeholders' meeting, and public educational showcases
  • Campus Safety Coordinator, including campus representative for the Emergency Disaster Plan of Action team for the City of Sitka
03-200109-2008

Business Manager/Owner, Sitka Charter Brokers, Sitka, AK

Founder

Created a Sports Fishing and Sightseeing tourism business in Southeast Alaska, matching fishing guides and tour operators with clients from around the world.

  • Marketing; promotion, sales, and bookings
  • Attended Sportsman Trade Shows throughout the West Coast; California, Oregon, Washington. Created and designed business logo, signage, and advertising content. Maintained and updated business website using Macromedia software. Developed partnerships with local businesses to secure third party promotions
  • Financial Management and Accounting;  payroll, accounts receivables and payables, negotiated contracts with vendors, reconciled monthly business bank statements, reconciled daily credit card batch reports, prepared and filed quarterly taxes, projected annual budget,  prepared city and bed tax reports for taxes collected on behalf of the City of Sitka
  • Office Management and Supervision; created job descriptions, placed advertisements in local media, conducted interviews, hired, and diplomatically terminated employees when necessary. Supervised 35 fishing guides, 3 office personnel and 1 personal assistant
  • Training;  conducted training and support for all employees using the Job- In Training Technique (JIT). Conducted performance evaluations on a monthly bases, or as needed

Achieved nationwide notoriety within the cruise line industry from clients posting 5-star ratings on various tourism critique sites. Featured in nationally distributed Sports Fishing magazines, as well as statewide news publications. Trade show bookings generated 80% higher bookings than the local competition participating at the same trade show. Grew the business from the initial $16,500 in a four-month season to $436,000 within the first three seasons of operation.

Earlier Experience

Alaska/Horizon Airlines, Customer Service Representative and Trainer - 1991 to 2000

  • Processed passenger reservations and tickets using Alaska Airlines Computer Reservation System; Sabre/IMAGE. Checked in passengers at the ticket counter, boarded the aircraft and monitored cabin availability. Operated hand-held radio to communicate to ground crew and front counter staff
  • Successfully completed the Customer Service Training Coordinator program with a perfect score to further develop professional skills by training new recruits

Education

19911992

Coursework; Certificate Program

Chemekeda Community College

Supervision and Management; Business Administration

20142014

Grant Writing two-day workshop

Grant Writing USA, Yakima, WA

Non-Profit, Business, and personal Grant Writing workshop

19961997

Coursework; Certificate Program

Bellingham Technical College

Small Business Management; Accounting Procedures

19881990

Coursework; A.Arts Degree

Highline Community College

Aviation Industry, Transportation & Business

Community Involvement

Member; Aircraft Owners and Pilots Association (AOPA)  2012 - present

Mentor/Life Coach; WomenCare Center, Kittitas County, Ellensburg, WA  2014 – 2015

Head Committee Member; Relay for Life, Ellensburg, WA  2014 - 2015

Board Member; Sitka Community Development Corporation, Sitka, AK  2011 - 2012

Board Member; Youth Advocates of Sitka, Sitka, AK  2006 - 2012

Manager, Minor Little League Baseball team; Subway, Sitka, AK  2011 - 2012

Stakeholder and Facilitation Team Member; Sitka Visitor Industry Plan Collaborative Process, Sitka, AK  2006 – 2007

Whatcom County Foster Parent Representative; Permanency Placement Plan Initiative, Bellingham, WA  1999 - 2001

Founder and Chairman; Blue Skies for Children, Non-Profit Organization, Bellingham, WA  1998 – 2001

Foster Parent Liaison/Life Skills Coach; DSHS, Bellingham, WA  1997-2001

Vice President; Whatcom County Foster Parent Association, Bellingham, WA  1996 – 2000

Media pearance

Fish Alaska Magazine; Sitka Charters- Angela Filler

May 8, 2007.  Sheely, Terry W. "Hot Kings Seven Days of Southeast's Best Salmon Action."

['Angela's operation is a one-woman whirlwind called Sitka Charters-her idea of one-stop shopping for fishermen. "You call, pack, and get on the plane. I take care of everything else." Each fish trip is customized, personalized. You want it, she gets it, brokering absolutely everything from fishing licenses to airline reservations, hotels, B&Bs, lodges, meals, charter boats, nightlife, sack lunches, tours of the critically historic town and throws in a bunch of pleasant side ventures, including shopping sprees for non-angling companions.

Cell phone in her ear, notebook in hand, and a toddler on her lap, she confirms, books, shuffles, brokers, solves, shifts, buys, recommends and takes us to dinner.']

Juneau Empire, Capitol City News; Sitka Charters- Angela Filler

Dec. 2007. Marquis, Kim. "Southeast Commercial Fishermen Question Halibut Charter Guidelines; Business Owner Says Education Takes the Sting out of Bag Limits."

[Angela Filler, a five-year owner of Sitka Charters who books her own clients, says she educates potential customers about the fishery by explaining the importance of conservation. "I tell them we're depleting the resource and it's showing an impact," Filler said. "When they have it explained to them in the way I do, you don't get any resistance."]

Institute of Social and Economic Research University of Alaska Anchorage and Eco-Systems 

"Nature-Based Tourism in Southeast Alaska: Results from 2005 and 2006 Field Study" - Acknowledgements

['We would like to acknowledge all the businesses and their employees who patiently spent time with us and provided information on their business. A few individuals deserve special thanks for making extra efforts to ensure that our data accurately represent the industry. Some of these exceptional people include Case Harris,  [Angela Filler], Davey Lubin, Rachel Fredholm, Jane Button, and Chris Conder.]