Download PDF

Summary

Highly motivated and skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service and merchandising qualifications and business acumen and visually detailed.
Focused with expertise in delivering support services and resolving customer complaints.
Trained in BEAST(a Mobility connections program for Verizon, AT&T, Sprint, Metro Pcs, T-Mobile, Virgin mobile, Boost Mobile Simple, Cricket, Tracfone, Net 10, Paylo, and government assistance phones).
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively building loyalty and long-term relationships with customers while achieving all individual sales goals.Personable and deadline-driven Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Work History

July 2016Present

Field Specialist representative

Provantage Corporate Solutions
  • Traveling city to city and state to state aroud the country and Canada
  • Retail merchandising for multiple clients including The Container store, Harbor Freight, Lowes, Walmart just to name a few.
  • The setup of brand new stores and building of fixtures and upright shelving.
  • Setting and reaching timed goals per team
  • Maintain a respectable and professional image while providing the best services rendered to our clients.
Jan 2016Jun 2016

Store Merchandiser

T.I.E The In-Store experts
  • Organization of store Merch
  • Setting planograms and removal of out of date plano
  • cleaning and maintenance of store merchandise and product
  • Driving and reporting from location to location day by day
20142015

Brand Ambassador, Sales Promoter

Figaro Cigars
  • Brand awareness and education
  • Sales and retail account management
  • Social media marketing and balancing
Sep 2009Jan 2016

Best Buy Mobile sales expert and Projects team member

Best Buy Mobile co.
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informs customers about sales and promotions in a friendly and engaging manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.
  • Traveling to Reset stores planograms, building and removing of displays(vendor provided), stock and restocking of merchandise, pricing and ad-sets in an accurate, timely, professional manner.

Jul 2008Oct 2012

Assistant Sous Chef

Blue Point Ocean Grill
  • Provided courteous and informative customer service in an open kitchen format.
  • Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
  • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Followed proper food handling methods and maintained correct temperature of all food products.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Enforced appropriate work-flow and quality controls for food quality and temperature.
Apr 20012016

A&R  and Director of operations

Kyck Back  Kydz ent.
  • Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
  • Planned and negotiated media buys, including TV, radio, print and digital.
  • Created an official company page on Facebook to facilitate interaction with customers.
  • Implemented and evolved high-impact strategies to target new business opportunities and new markets.
  • Developed contingency plans and alternative solutions for all projects.
  • Manage, Market and promote for select musicians and musical bands in Fort Lauderdale.
Feb 2009Jan 2011

Inbound Customer Service Floor Lead

Wyndym Resorts
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Trained staff on how to improve customer interactions.
  • Properly directed inbound calls in phone queues to improve call flow.

Accomplishments

  • Reduced staff turnover by 90% in one year by implementing several well-received team and morale-building programs.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. 

Sales

  • Consistently generated additional revenue through skilled sales techniques.
  • Routinely helped as many as 50 customers each day in a high-volume retail outlet.
  • Met monthly sales goals for 8 months straight.
  • Winner of the “Best Buy Employee of the Quarter” Award for 2 quarters.

Education

Aug 1997May 1999

High School Diploma, Associate of the Arts

Miami Southridge Senior High

Coursework in Marketing and Advertising
Recipient of Music Magnet Scholarship
Peer Counseling Assistance 
"Most Spirited of the year" 2 years in a row.

Aug 2002Mar 2003

Floor Mechanics

Middlesex county Vocational  Technical  School

Skills

  • Management of remote employees
  • Talent development
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Energetic work attitude
  • persuasive
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Focused on customer satisfaction
  • MRP and SABLE proficiency
  • Top sales performer
  • Creative problem solving
  • Telecommunication skills