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Summary

  • 3 + years as a high achiever in B2B Sales and B2C customer service  for Fortune 500 companies.
  • 6+ years as a Independent Copywriter working in the field of Advertising and Marketing
  • 15 + years in Entertainment, Event Planning and Artist Booking
  • Independent Contractor as Remote Agent for leading national tax service company
  • Veteran Spouse (of US Army Retired Sgt and Disabled Veteran/Wounded Warrior)

Work History

B2B Sales Consultant

american express open (Alorica)
Feb 2014Present

Senior Sales Business Consultant

  •  B2B Consultative Sales 
  • Maintain Small Business Portfolio 
  • Outbound Cold calling, direct selling, phone consultations
  • Assistant Peer Coach for 17 member team

Responsibilities: Maintain high levels of product and service knowledge,  optimize the client experience, clearly communicate appropriate product features, benefits and small business services, effectively manage prospective customers  while maintaining relationship with existing customers, gathering market and customer feedback. Engage the customer link their business priorities to the clients value proposition; Proactively advance the purchase decision.

B2C SALES SUPPORT

Directv (alorica)
20132014

Sales Support Consultant

  • B2C Sales Support and Customer Service
  • Inbound calls
  • Sales support consultations
  • Sell package add ons: Internet and Phone 
  • Outbound calls to third party vendors and technicians

Responsibilities: Receive in-bound calls , provided Support  Sales  which included re-doing packages, up-selling, providing add-ons such as Internet and Phone service. Scheduled or cancelled installations, direct contact with technicians and third party providers, warm and cold transfer customers to different departments, provided superior customer service experience, provided follow-up calls. 

DIRECTOR OF ENTERTAINMENT

MACGEL INFINITY ENTERPRISES
20102013

Director of Entertainment

  • Artist and Repertoire Development
  • Live Music Event Planning
  • Musician Tour Booking
  • Artist Management
  • Office Administration

Planned and oversaw live music events, coordinated musician gigs and tours, coordinated studio productions, manage office administration

COPYWRITER / PRODUCTION MANAGER

ADMARK JA LTD
20032009

Copywriter / Production Manager

  • Copywriter
  • Production Manager
  • Talent Recruiter
  • Location Scout

Senior Copywriter for radio, television, print and billboard commercials, advertising and marketing materials and productions. Developed promotional concepts for local and international clients. Produced radio jingles, assisted on television commercials, recruited and coordinated talent for productions.

Skills

RESULTS DRIVEN /  organised / proactive

Self-motivated, strong work ethic, results driven. Great interpersonal skills, warm and cold calling. Highly organised, proactive at taking asking for the 'sale', strong closer, track record of consistent success.

management & communication

Manage successful Small Business portfolio; monthly exceeding of company goals. Effectively communicate features and benefits to secure sale providing full clarity and   understanding for customer. 

MENTOR / ASSISTANT peer coach

Mentor and oversee younger agents work process, guide and advise on strong approaches to negotiation, active listening and positioning skills

LEADERSHIP & INITIATIVE

Able to work independently, develop effective sales strategy

Education

BACHELORS DEGREE 

COLORADO TECHNICAL UNIVERSITY ONLINE
20152016

Bachelor of Science in Healthcare Management - General Healthcare

associates degree

colorado technical university online
20132014

Associate of Science Degree in Healthcare Administration, Honors / Deans List

professional property management

allied business school
20112012

Professional Property Management Certificate

ACHIEVEMENTS

2016 - Business Platinum Champion, American Express OPEN

2015 - Customer Care Professional Award, First Quarter, American Express Partner Honors, American Express OPEN

2015 - Best of the Month Call, September, American Express OPEN

2015 - Site Level Winner, Top Performer, Longwood Site, October

2014 - Power of Certificate Award, Site Level Winner, Third Quarter Novemeber,

2014 - Sales Consultant of the Month, April, June, July, August, September, October

Percentages to Goal:

164% to goal / 192.9% to goal / 171% to goal / 379% to goal / 200% to goal / 164% to goal