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I am responsible, goal oriented, and flexible as evidenced by my role in the successful launch and subsequent achievements with Residence G in Hong Kong. In addition, I have an aptitude for strategic thought and planning and the ability to adapt quickly to new ideas and situations, skills that have been key to my successful career in Asia. My interpersonal skills and outgoing personality have been invaluable whilst working in China and Hong Kong where good communication skills are essential for a hotel manager.

Work experience

Mar 2013Jul 2015

Operation Manager

Residence G Hong Kong (by Hotel G)


Management of all aspects of the hotel, including Front Office, Revenue and Reservations Management, Sales and Marketing, Finance, HR, Engineering and Housekeeping.

Selected Accomplishments

  • Operating the hotel to achieve a ranking in the “Top 25 Hong Kong Hotel” on TripAdvisor within the first year of operation.
  • 1% turnover of staff since its opening.
  • Achieving and maintaining the percentage of direct bookings at 40% and the percentage of repeat guest stays at 25%.
  • Named “Best Lifestyle Hotel in Hong Kong” by Mediazone's Hong Kong's Most Valuable Companies Award of 2015.
  • Shortlisted for 2016 LE Miami for the award “Greatest Innovators”.

 Key Responsibilities

  • Creation and implementation of all Residence G SOPs.
  • Front Office: Attaining optimal guest satisfaction and a good working environment whilst ensuring all operational objectives and deadlines are met.
  • Sales and Marketing: Creating and implementing attractive, promotions, products and services required to address the hotel’s target segments, based on the marketing plans and budgets.
  • Developing sales and marketing material in order to promote and develop an e-market sector of sales to secure better exposure of the hotel on social media.
  • Implementing marketing strategies to increase sales
  • Creating and putting in place the social media strategy for the hotel
  • Organizing sales events with all our corporate clients.
  • Finance: Analysing profit & loss sheet and managing cost control.
  • Supervising all cost control, inventory control and purchasing actions to ensure the hotel is operated within its budget.
  • Revenue and Reservations Management: Handling daily revenue and online distribution duties by maintaining rates, allotment and related documents in line with production budget and strategy. Reviewing and setting daily DPR and promotions.

Creating Revenue Stream, Forecast and Owners monthly Financial (OMF) reports. Responding to market demands and adjusting the DPR/promotions accordingly.

  • Performing and implementing production analysis and recommendations.
  • Conducting contract negotiations with online travel agents to achieve the best deal for the hotel.
  • HR: Responsible for all staff recruitment, creating and implementing training plans as well as team building activities.
  • Engineering: creating and follow up of engineering maintenance plans as well as overseeing day-to-day engineer operations.

 Pre-opening specifics

  • Working closely with the team and taking responsibility for all activities leading to the completion of the pre-opening phase, from developing financial, operational and business plans and implementing marketing plans to preparing and executing a strategy to maximise the hotel’s revenue.
  • Recruiting, interviewing and hiring the operations team and fostering the development of a positive work environment for all employees as well as developing community and environment related initiatives.
  • Preparing pre-opening and post-opening checklists to ensure all interdependent activities are monitored and deadlines are met, such as monitoring of the progress of the pre-opening milestones and deliverables.
  • Developing FF&E list and budget, locating suppliers and purchasing all operating equipment of Residence G.
Dec 2011Dec 2012

Front Office Manager

Hotel G Beijing
  • Managing a team of 10 people.
  • Ensuring the hotel maintained it’s ranking as a “Top 5 Beijing Hotel” on TripAdvisor.
  • Creating and following up on all SOPs for Front Office.
  • Acting as Operation Manager in charge of housekeeping and front office from June 2013 to December 2013.
Feb 2011Dec 2011

Assistant Front Office Manager

Hotel G Beijing
  • Acting as Front Office Manager from June 2012 to December 2012.
  • Continuing to act as daily Duty Manager.
  • Creating the VIP and repeated guest program.
Aug 2010Mar 2011

Guest Relations Manager

Hotel G Beijing
  • Ensuring the hotel maintained it’s ranking as a Top 5 Beijing Hotels on TripAdvisor.
  • Creating and developing a Guest Relations team at the hotel.
  • Acting as daily Duty Manager.



Hotel Management

Centro de Estudios Superiores de San Ángel


Mother tong
Customer Satisfaction
Revenue Forecasting
Cost Control
Guest Service Management
Hotel Administration
Rooms Division Management
Pre-opening experience
OTA Managment
PMS (Opera/Micros/EpitomeHIS)
Yield Management
Revenue Analysis
Microsoft Office