Customer-focused product management and operations professional with a track record of delivering significant results in marketing, sales and service delivery. Adept at leveraging technology, marketing and process management to achieve cross-channel customer experience and business goals. Innovative, analytical thinker with a collaborative approach to strategic planning and problem solving.
Customer Experience Design ♦ Product Management ♦ Service Strategy♦Contact Center Strategy
Financial Services Marketing and Operations ♦ Direct Marketing ♦ Customer Analytics ♦CRM
Process Redesign ♦ Project Management ♦ Program Management ♦ Consulting