Andy Hawley

  • Atlanta GA

Technical Skills

  • Operating Systems: Mac OSX, Windows NT 4.0,  95, 98, 2000, XP, Server 2000/2003, experience with Active Directory
  • Hardware: Firewalls, Laptops, Laser Printers, Personal Computers, Plotters, POS Equipment, Routers, Servers, Switches, Thin Clients, Wireless Hotspots, and Workstations
  • Applications: ACT!, Adobe Suite, Citrix, HealthQuest, IDX, Lotus Notes, Microsoft Office, McAfee and Norton Antivirus, QuickBooks, SQL, Veritas

Technical Knowledge

Mac OS X (Advanced)

  • Technical support knowledge and advanced use of the Mac operating system and Mac products

Windows OS (Advanced)

  • Technical support knowledge and advanced use of the Windows operating systems (XP and Vista) and Windows products

Microsoft Exchange 2000/2003

  • Limited experience with Exchange Servers

Audio Vault

  • Used to create and manipulate music and commercial spots

Final Cut Pro

  • Used to create several audio/visual packages for telecom production events

Objective

  • Dynamic IT professional with strong hardware, software, and training skills looking to grow into a leadership role while making major contributions to an organization.

Work History

Work History
Jun 2009 - Oct 2009

Systems Administrator

Vanguard Trucking
  • Assisted in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications

  • Created and implemented end user training and documentation on usage of company applications

  • Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, and reviewing system and application logs

  • Performed on-site and remote technical support

  • Made recommendations for new equipment and services to purchase and works with various vendors for procurement

Sep 2008 - May 2009

Field Technician/Sales

Atlanta Technology Force
  • Provide daily technical support for Active Directory, e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance at over 15 clients; primary client has 11 servers, 65 users, and most of the environment is virtual

  • Troubleshoot and support Microsoft Windows Server 2008, 2003 Server, Blackberry Enterprise, and Vista workstations

  • Set up Vista and XP workstations and laptops for new employees; configure systems, ensure network connectivity, and install and test hardware and software

  • Training of clients in the use of third party applications, such as GFI MailArchiver and MS Office

  • Document support tickets, resolutions, and maintain client equipment inventory lists

  • Assist CEO in acquiring new clients; up-selling our services; sales of Cbeyond VoIP services

Sep 2007 - Aug 2008

Technical Support Representative

Emory Hospital
  • Front line support technician for more than 7000 end users in a Wintel environment running XP/2000
  • Supported various applications, such as HealthQuest, IDX, Citrix, Lotus Notes, and MS Office
  • Responsible for maintaining mobile workstations throughout the organization
  • Troubleshoot connectivity issues within and outside the office for both wired and wireless connections
  • Designed and developed documentation, user manuals and training guides for a variety of software packages used in-house
  • Logged call data in the ticketing system to ensure timely resolution
Apr 2006 - Aug 2007

Total Support Technician

Ripple IT
  • Assisted in troubleshooting user problems relating to Operating System issues (Win98, XP, 2000, and OS X), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
  • Monitored servers, workstations, and client network health using internal managed service portal
  • Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software
  • Set up preventative maintenance activities associated with backups, maintaining file system structures, definitions, etc. maintain and update documentation related to startup and shutdown procedures with the environments
  • Played key role between customers, sales, technical support production, delivery and billing inquiries and developing positive customer relations, and dealing and satisfying clients in every aspect
  • Installed and maintained functionality of wireless hotspots
Nov 2004 - Jan 2006

Technical Analyst

http://www.checkfreecorp.com/cda/corp/
  • Acted as the primary point of technical support and information for Checkfree's direct clients
  • Executed and reviewed client notifications, facilitated bridge calls, and resolved moderately complex issues
  • Primarily responsible for creation and proper assignment of CheckFree Incident Reporting and Tracking (CIRT) tickets
  • Responsible for establishing and maintaining contact with clients, as well as gathering technical information that may help speed the issue to resolution
  • Monitored system resources, assist in change controls and handled various responsibilities during a normal maintenance windows

Education

Education

References

References

Steve Du

Mike Landman

Colin Hunt

Greg Baxter