Summary

★★I will be returning to the US in early December 2014, and am currently exploring opportunites in sales & account management.★★

I am a highly adaptable results driven bilingual sales professional with international experience, empathetic customer service skills, and superior client relationship building skills. Throughout my career I have developed the skills & abilities to effectively lead teams, present to all levels of management, collaborate interdepartmentally, work in fast paced & ever changing sales environments, and easily relate with people from various cultural & socioeconomic backgrounds.

After successfully working with a manufacturer & distributor of mobile accessories for 5 years I decided to make a change in my life, and in late 2009 I moved to Bogota, Colombia. Living in Latin America has allowed me to further develop my existing skills, become fluent in Spanish, and develop a deep understanding of Latin American business culture.

Throughout my career I have developed the following skills & attributes:

✔Excellent consultative sales and customer service skills

✔Superior client relationship building skills

✔Highly adaptable, motivated self-starter

✔Works well independently and in team environments

✔Strong work ethic – dependable, responsible, honest and dedicated

✔Extensive experience in training and employee development

✔Easily learns new systems and programs

✔International experience and fully bilingual

Work History

Work History
May 2010 - Present

Co-Founder | Sales & Client Relationship Manager

Habla Ingles S.A.S.

In 2010 I co-founded Habla Inglés S.A.S., which provides personalized English language and business culture training to individuales and businesses, and provides bilingual after-school tutoring through our Edu4Kids business line. Some of our current and past clients include: Nestle, ING, Hitachi, Xerox, and Fleischman Foods.

As co-founder I have been involved in developing business strategy, sales management, business development, and team management. I have been directly responsible for developing and maintaining relationships with multi-national corporations, executives, and educational institutions. Additionally, I have been personally involved in helping companies/executives prepare to offer their services overseas by providing both business and cultural consulting services.

Nov 2009 - Dec 2010

Executive English Teacher

Raisbeck PES
Using my previous business skills and native language I helped executives improve their business communication skills in English. My experience here allowed me discover that executives were seeking a more personalized service with a focus on business culture and accent reduction, which led me to co-found Habla Inglés S.A.S.
Jan 2007 - Jan 2008

Product Marketing Manager

Technocel

In my role as product marketing manager my duties included managing relationships with our OEM partners, provide product training to sales and key accounts, analyze and report on sales trends & promotions, merchandise trade show booths, manage special projects, and work on and lead interdepartmental teams that included:

►SALES

Partnering with national/key account managers to ensure continued sales growth. Develop and run product promotions.

►PRODUCT MANAGEMENT

Work with product management to determine the proper product mix and to drive the launch of new products. Team with creative services in order to develop marketing material and ensure of their timely delivery.

►INVENTORY

Team with purchasing and sales to provide product forecasting and to ensure proper inventory levels. Team with purchasing, procurement and sales to identify end of life products and develop strategies and promotions to move inventory.

Jan 2006 - Jan 2007

Assistant Inside Sales Manager

Technocel
I was promoted to the role of assistant inside sales manager, which led to a variety of new responsibilities in addition to being personally responsible for the continued growth of my existing multi-state territory. In my new role I provided supervision and mentoring to a team of 12 regional account managers and developed sales promotions with their key accounts. I also acted as a liaison between sales and other departments. Additionally, I developed and implemented the company’s sales training manual and procedures.
Jan 2004 - Jan 2006

Regional Account Manager

Technocel

As a regional account manager I was responsible for maintaining and growing a multistate territory. I achieved growth through extensive prospecting and by growing my existing customers through consultative sales practices. In my first year returning to Technocel I successfully grow my territory by 150%. In part, this success was achieved by my ability to become a product and industry expert who my customers depended on.

Jan 2002 - Jan 2004

Sr. Customer Service & Sales Representative

E. Wireless Communications

As a Sr. customer service & sales representative I was charged with both educating & training team members on procedures and promotions, providing technical support and advanced billing resolutions, effectively resolving customer complaints and the sale of wireless services to new and existing customers. In this position I developed the ability to empathize with customers and provide the highest levels of customer service.

Education

Education
2006 - 2008

Bachelor of Science (B.S.)

University of Phoenix