Work History

Work History
Oct 2013 - Oct 2014

Assistant Director, Regulatory Compliance-Publications

Education Management Corporation
  • Develop and maintain cohesive publications review process by building a systematic infrastructure to manage a team of review coordinators committed to ensuring compliance with state, accreditation, and federal regulations as well as EDMC best practices and coordinates cross-department reviews with other key departments as necessary
  • Aid in the review process in support of review coordinators
  • Conduct thorough project needs assessment to manage various projects and build an effective and efficient team to handle the workload of such projects on an as-needed basis
  • Project management, creation of project records and detailed summaries of submissions to Regulatory Compliance-Publications
  • Coordinate with adjunct reviewers within Risk and Compliance department to complete Subject Matter Expert review of submissions
Nov 2011 - Oct 2013

Compliance Review Coordinator

Education Management Corporation
  • Review academic catalogs, admissions applications, enrollment agreements, student handbooks, and other collateral material produced by the schools to determine compliance with federal, state, accreditation regulations, and EDMC best practices
  • Communicate areas of noncompliance back to originator and work with them to develop acceptable alternatives
  • Project management, creation of project records and detailed summaries of submissions to Regulatory Compliance-Publications
  • Coordinate with adjunct reviewers within Risk and Compliance department to complete Subject Expert review of submissions
Dec 2010 - Nov 2011

Customer Service Associate

iMortgage Services
  • Field all incoming calls
  • Provide prompt resolution to issues from iMortgage Services’ customers and vendor partners
  • Assist vendor partners with order completion questions when necessary
  • Electronically bill completed orders in PropertySmart
  • Process new web, fax, and phone orders received from customers
  • Process incoming emails and faxes in the Customer Service and fax inboxes
Apr 2010 - Sep 2010

Conflicts Processing Specialist (temporary position)

K&L Gates
  • Responsible for reviewing, processing, and assessing search results and distribution of Conflict Check Memoranda
  • Conflicts databaselinkingusing software programs such as Elite, Metastorm, and Microsoft Office(Excel, Word, Access)
  • Review conflicts searches, search databases, proofread, scan and re-attach/rename documents
Aug 2007 - Apr 2010

Client Service Coordinator

The Solution Center
  • Telephone switchboard operation, data entry, client welcome and orientation, registration service, shipping and receiving
  • Technical services including A/V and IT equipment, set-up, troubleshooting and basic maintenance, basic networking, assisting clients with A/V and computer equipment
  • Coordinate catering, coordinate with vendors, tour preparation
  • Manage petty cash and payment systems in accordance with company procedures and policies
  • Maintain knowledge of health and safety, security, emergency systems, staff and customer awareness, according to company policy and relevant law

Education

Education
Aug 2003 - May 2006

B.A. in Speech & Theatre

St. Lawrence University
Aug 2001 - May 2003

A.S. in Liberal Arts & Sciences

SUNY College of Technology

Skills

Skills

Technical Writing

Experience creating training materials for internal and external use.

Professionalism

Customer Service

Federal Regulations

Higher Education

State Regulations

Higher education

Compliance

Adobe Products

Adobe Reader, Adobe Pro, Adobe Muse

Microsoft Office

Excel, PowerPoint, Access, Outlook, Word

Project Management

BEST PRACTICE

Federal Regulations