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Andria Humpert

Client Consultant | Account Manager | Operational Leader | Technical Program Manager


"Andria takes initiative in all aspects of work and never settles for second place. I highly recommend Andria to anyone looking to better their team."

"Andria is a rockstar of an employee, committed to helping her team succeed by being the best manager she can, and a valuable team player herself."

"Andria is articulate, a good listener, and eager to learn new things. She is an extremely hard worker and is successful in anything that she undertakes."

"Her enthusiasm and work ethic are contagious and would be a wonderful asset to any organization."

"She has amazing energy, passion and a love for working with clients."

"Andria is very proficient at combining conscience thought with innovative tactics to produce meaningful projects while at the same time always meeting deadlines."

"I admire Andria’s professionalism, techniques of teaching and her ability to communicate knowledge to the appropriate audience."

"Her commitment to understand our needs combined with creative solutions [helped us] get the most out of our contract."

"Andria is a complete package of intellectual curiosity, discipline, manifest ability, and potential; in addition to being an enjoyable human being."

"Gotta love [her] drive and diligence!"

"Her efforts built team effectiveness and capacity."


  • Outstanding performance record working on/with teams to brainstorm, find ways to solve problems, execute ideas, track performance, and adapt

  • Results-driven: focused on quality, delivering value, and supporting client and customer goals

  • Dynamic and seasoned presenter

  • Superior abilities to establish and grow trusted relationships with folks at all levels of an organization

  • Adept leader of developing systems and processes to improve and support internal and external activities

  • Over 15 years of experience working in the technology field

  • Over 14 years of experience and achievements in:
    • Client leadership, account management, program management, business development, operations
    • Working with and managing cross-functional teams
    • Cross-department communication and collaboration
    • Strategic planning
    • Wearing multiple hats; managing multiple projects and deadlines simultaneously
    • Thriving in a dynamic and fast-paced “start-up” environment

  • Over 10 years of technical program and account management experience in:
    • SDLC; IT; SaaS; PaaS; software implementations and integrations
    • Front end development (Web, Mobile)
    • Back end development (Content, Web Services, ECOM/Ecommerce, DevOps)
    • Mobile app development (Android, iOS, Windows Phone)
    • Waterfall/Traditional, Agile, and Lean methodologies

  • Unique combination of born sales person, skilled liaison, and project manager

  • Well-versed and highly trained in clinical and pharmacologic aspects of pharmaceutical products

  • Former Division I collegiate athlete

Work History

March 2016Present

Senior Business Analyst / Senior Product Owner

Jan 2013Feb 2016

Program Manager

Slacker Radio
  • Oversee all software development projects, front end and back end, that involve Engineering, QA, IT, and Design/UX
    • Platforms: Mobile apps (Android, iOS, Windows Phone), Web, Connected Devices, Automotive Apps, and more
    • # of projects per sprint: 5-10
    • # of team members: 40
  • Led strategic company planning sessions with our Executive team in order to prioritize projects on a quarterly basis
  • Implemented regular review of our sprint plan and sprint goals with our Executive team in order to address initiatives of the highest value
  • Served as a liaison between the Executive team and all project stakeholders regarding project planning; project requirements gathering; creation of users stories and acceptance criteria; creating, maintaining, and tracking timelines
  • Pioneered our internal request process to provide visibility to all levels of the organization and to ensure our teams work on the right thing at the right time for the right reason
  • Managed operational issues, scheduling, capacity planning, and resource planning
  • Led daily standups with cross-functional teams
  • Leveraged Waterfall, Agile, and Lean methodologies in order to maximize team and project success
  • Spearheaded the creation of the Program Management Office (PMO) at Slacker Radio
  • JIRA Administrator for both internal and external partner needs
  • Innovator of the use of JIRA to constantly improve our processes and make the tool work for the needs of our teams and company as a whole
Sep 2009Jun 2012

Manager, Channel Sales Group

Thinkronize/netTrekker (now called Knovation)
  • Promoted to management as a result of my ability to motivate and lead various stakeholders toward a common goal
  • Successfully managed multiple partner organizations to develop a synchronized and cohesive business plan, which allowed me to grow the business and account for 30% of our total company revenue in FY11
  • Created and implemented an extensive sales enablement strategy and communication plan for channel partners through the use of f2f and webinar training; customized collateral and materials; and turn-key slide decks, which dramatically increased the time to sales competence and revenue generation
  • Acted as technical liaison for both partners and clients during the system integration and implementation process
Sep 2006Sep 2009

Senior Account Manager

Thinkronize/netTrekker (now called Knovation)
  • Rapidly promoted from Key Account Manager in recognition of top national performance
  • Managed enterprise accounts, key business partnerships, and directed client implementations to achieve strategic goals
  • Managed and grew long term client relationships with executives including Superintendents, Chief Technology Officers (CTO), and Chief Information Officers (CIO) through f2f presentations and/or webinars
  • Only person in company history to manage a statewide account for 4 years or more (Value $4M)
    • Oversaw the development of a client incentive program to increase user training sessions
    • Led the development of a program to report and track training progress, successes, and issues
Sep 2003Sep 2006

Key Account Manager

Thinkronize/netTrekker (now called Knovation)
  • Rapidly promoted from Regional Area Manager after 1 year in recognition of early performance and excellence in client management and cross-department relations
  • First account manager in company history to secure a statewide contract through a Department of Education
Sep 2002Sep 2003

Clinical Representative, e-Specialist Group

Procter & Gamble Pharmaceuticals
  • Chosen as 1 of only 6 members globally to be part of this high-profile initiative for P&G
  • Key player in the startup of an innovative, technology-driven clinical sales initiative utilizing live videoconferencing to promote P&G drug therapies
  • Received superior and extensive training in a high intensity, 12 week in-house training program delivered by P&G’s Medical Affairs and Product Training departments
  • Led team to #1 ranking among 9 other participating pharmaceutical companies in all measured categories


BS, Computer Information Systems

Western Kentucky University
  • Graduated Summa Cum Laude
  • Named 'Outstanding Senior in Computer Information Systems'
  • Named 'Outstanding Junior in Computer Information Systems '
  • Named 'Female Scholar-Athlete of the Year'
  • Academic All-American
  • Presidential Scholar

BS, Marketing

Western Kentucky University
  • Graduated Summa Cum Laude
  • Named 'Outstanding Senior in Marketing'
  • Named 'Female Scholar-Athlete of the Year'
  • Academic All-American
  • Presidential Scholar

Technical Internships

Walt Disney World, Orlando, FL 

Collaborative Computing Support Intern, Information Technology Dept

  • Performed Tier 2 support for tickets that the Support Center could not resolve
  • Supported the enterprise-wide email and calendar transition to MS Outlook

Unisys Corporation, Cincinnati, OH 

Student Technical Intern, Data Access Group

  • Installed, configured, and manipulated BEA WebLogic Server 5.1; investigated Borland JBuilder Enterprise as a possible software solution
  • Learned the basics of Java programming language and reviewed Visual Basic applications


Project Management Professional (PMP)

Project Management Institute

Awards & Honors


  • Played an instrumental role in helping Thinkronize (now called Knovation) achieve a spot on magazine’s ‘500 Fastest Growing Private Companies’ list

Academic (Western Kentucky University)

  • Graduated Summa Cum Laude
  • Named ‘Outstanding Senior in Computer Information Systems’
  • Named ‘Outstanding Senior in Marketing’
  • Named ‘Outstanding Junior in Computer Information Systems’
  • Named ‘Female Scholar-Athlete of the Year’
  • Academic All-American
  • Presidential Scholar
  • Full Division I athletic scholarship for volleyball

Technology & Concepts Used

SaaS; PaaS; Software Development; SDLC; Mobile Applications; Apps; Web-based solutions and platforms; Single Sign On (SSO) authentication; Web Point Access (WPA); IP authentication; Portals & SharePoint; Front end Development; Back end Development; Content; Web Services; Website; ECOM (Ecommerce); Android; iOS; Windows Phone; SDK; QA (Quality Assurance); IT (Information Technology); DevOps; UI/UX; Design; Online Collaboration Technologies; Cloud Computing; Configuration Management; Sprint Planning; Release Planning; Requirements Gathering; User Stories; Use Cases; User Acceptance Criteria; Waterfall; Agile; Lean; Scrum; Sprint; Kanban; Retrospective; Standup; Demo/Review; Just-in-Time; Continuous Improvement; PDCA


JIRA Agile; Greenhopper; Confluence; WBS Schedule Pro; Visio; Microsoft Office; Microsoft Project; Google Docs;


Client Management; Customer Advocacy; Sales & Channel Management; Business Development; Account Management; Contract Negotiation & Management; Customer Relationship Management; Communication Plan & Strategy; Business Process Development; Proposal Writing & Development; Technical & Product Training; Resource Planning, Allocation, & Deployment; Technical Communication


Physician Database System; Plan of Action (POA) Development; Clinical Pharmacology; Clinical Data & Studies; Insurance Plans, Formularies, & Prescriptions Written; Patient Medications & Procedures Data Management