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Customer Service
Operations Management
Inventory Management


Work experience

Nov 2012Present

Material Planner

Aerojet Rocketdyne

Manage material plan for first-stage rocket manufacturing program, from engineering demand through procurement, logistics to production support on the manufacturing shop floor.

Identify critical part/supplier issues that may affect production throughout life of program.

Communicate critical shortages, risks, challenges and progress to program/company management and to the customer.

Lead a small team of planners, dividing work responsibilities, shifting priorities, finding opportunities for development, setting goals and holding people accountable.

Act as Supply Chain liaison to Integrated Production Team, speaking on behalf of procurement, logistics, material management and planning.

Oct 2007Jan 2013

Assistant Manager

Starbucks Coffee Co

Managed workforce for a high-volume retail/foodservice store, including applicant screening, interviews, training and performance reviewsAnalyzed data from multiple business reports and metrics to address changing needs of business, including profit/loss statements, customer satisfaction surveys and daily and hourly sales records.Led employees to consistently deliver genuine customer service by effectively coaching and modeling customer-first behaviors.Collaborated with external supervisory and regulatory agents (regional management, quality assurance auditors, county health inspectors) to implement effective and compliant operational plans.

Jan 2007Sep 2007

Camp Business Manager

Boy Scouts of America

Directed business operations for fast-paced, high-volume Boy Scout summer camp (3700 campers during 2007 summer season)Coordinated purchasing and receiving of all merchandise and suppliesSupervised operations of camp general store ($23,000 gross/week), including cash outs, ordering and food safety procedures.Supervised customer service staff and daily office operations.Assisted with hiring, training, placing and terminating large (130+) seasonal staff.Developed marketing materials solely and in collaboration with upper management and implemented marketing programs to educate, increase enrollment and encourage job applications.


Jan 2012Oct 2013


National University