Download PDF

Cover Letter

To whom it concerns,

I have 15+ years experience in IT and hosted services, with a very strong passion for learning and new technologies.

This job would be a perfect fit for me as it is located just 15 minutes away from home (much less city travel), I can be available onsite at short notice and this position is a very appealing opportunity for me to significantly progress my career in the hosting industry. 

I'm very proficient with RedHat / Debian linux and their various spin offs, including but not limited to the installation and configuration of cPanel/WHM with integrated WHMCS, both on bare metal hardware and in virtualised environments.

I have a diverse range of face to face and telephone / remote support experience with customers ranging from home users to enterprise.

I'm a Microsoft & Linux Enthusiast!

Specialties: RedHat / Debian linux and their various spin offs. Dynamic routing protocols and all things encompassed between Layer 1 to 4. VMWare, Xen, KVM (Openstack), Virtuozzo, and OpenVZ. cPanel/WHM. Microsoft Windows Server, Exchange, Lync/Skype for Business, SharePoint, O365 and Azure.

I've deployed, configured and maintained Netgear, Linksys, WatchGuard, Dell, Cisco and HP Networking Equipment.

I have several years of facilitating experience with adults and young adult learners.

Work History

July 2016Present

Senior Datacenter Technical Support Engineer

Micron21 Pty Ltd
March 2016July 2016

Senior Network Engineer

Solutions Plus Australia Pty Ltd
  • Migration of customer websites (website, database, email, dns, etc) from Plesk hosting to cPanel/WHM.
  • Management of Veeam Backup Infrastructure.
  • Group Policy auditing and optimisation.
  • Telephone Support.
  • Remote Support.
  • Onsite Support.
  • Deployment and configuration of WatchGuard firewalls.
  • Deployment and configuration of WatchGuard wireless access points.
March 2015Mar 2016

Senior Network Infrastructure Engineer and TL

Connective Broker Services Pty Ltd

Deployed, Managed and Maintained:

  • cPanel/WHM Server clusters for hosting client websites and company development and production sites.
  • Client WordPress, Joomla and Drupal websites including patch management, automation and remediation of intrusions and injections.
  • HPE and CISCO UCS Servers in stacked clusters.
  • PureStorage FlashArrays and Synology NAS’s presented as cluster aware file systems over iSCSI and FCoE.
  • CISCO ASA 5500-X Firewall/IDS/IPS series (including Firepower Upgrade) for core routing and Azure Direct Connect. MikroTik Cloud Core series for remote services and Microsoft Network Policy Services for access and restriction provisioning. Internet Information Services for internal SharePoint services, Apache for client services and Tomcat for production services.
  • Local and interstate networks using CISCO Catalyst 2960-X series switches for storage and aggregation, SG300 Layer3 series switches for client and telephony connectivity and SG500 Layer3 series switches for server transit. Routing using centralised NAT, Static and OSPF.
  • Local and interstate WiFi using CISCO Aironet 3700 series access points and HPE 560 series access points with centralised controllers provisioning standard WPA2 and active directory / radius authenticated connectivity using VMware AirWatch for mobile device management and deployment. National MPLS using CISCO 2900 series integrated services routers. Routing using BGP and EIGRP.
  • Data centres services, including end point connectivity and handoff by fibre and copper into suitable network termination units and small form factor pluggable transceivers.
  • Azure compute resources and network integration.
  • Responsible for root cause analysis of problems recurring anywhere in the environment and implementation of preventative measures.
  • Responsible for capacity reporting of the above infrastructure (consumption trends and forecasting) and planning recommendations for growth and expansion.
  • Exchange (including Hybrid Cloud and DAGs), Lync and Skype for Business integrated with Office 365 for Enterprise, Azure Active Directory Connect, Active Directory Federation Services and 3CX Enterprise for telephony.
August 2010March 2015

Senior Network Systems Administrator

Web24 P L

Designed, deployed, maintained and automated custom solutions, such as:

  • Clustered website hosting (cPanel/WHM and Plesk) with load balancing (NGINX and HA Proxy) and integrated billing (WHMCS and PBAS/OBAS).
  • Multiple server based replicated file systems (CSV and GFS) with capacity and change monitoring (Nagios).
  • High Availability with Hyper-V and System Centre Virtual Machine Manager and Hyper-V replication between data centers.
  • High Availability with VMware vSphere Storage Appliance and VMware VSAN.

Subject Matter Expert and Trainer for:

  • Administration and remediation of services such as Apache/Litespeed/Nginx, cPanel/WHM, CentOS/RedHat, Switches and Routers (including topology explanations, dynamic and static routing) and Active Directory.

Monitoring with Nagios, Zabbix, System Centre Operations Manager:

  • Critical and Non-Critical services across all company services and infrastructure (any and all servers, switches, routers and endpoint connectivity).
  • Critical and Non-Critical customer services and infrastructure (servers, virtual machines, endpoint connectivity and any other monitoring as recommended or requested).
  • Critical and Non-Critical customer facing services and infrastructure (shared hosting capacity and service availability).
  • Agent and Agent-less monitoring via SNMP, SSH, WMI and PowerShell.

Backups with R1Soft Continuous Data Protection / Idera Backup Manager:

  • All company services and infrastructure (any and all servers, switches and routers)
  • Customer services and infrastructure (servers, virtual machines, and any other services or servers as recommended or requested)
  • Customer facing services and infrastructure (shared hosting and associated services)
  • Offsite rotations via removable media and remote destinations via private network connectivity

Managed and maintained (for both internal and client operations):

  • Multisite Active Directory between offices and data centres.
  • Telephony enabled Lync deployment load balanced across multiple Lync front end servers and multiple media servers using intermediary broker servers.
  • SharePoint integrated with Office Web Apps.
  • Multisite Exchange deployment with separate CAS and Mail Stores (2010 and 2013)
  • Single, Master:Master and Master:Slave SQL Server deployments.

Support:

  • Answering calls and provided assistance with customer inquiries.
  • Answering tickets and email, providing assistance and contacting customers for assistance with their inquiries.
  • Solving customer problems with appropriate and suitable solutions.
  • Carrying out root cause analysis of recurring issues and recommending long term solutions.
  • Assistance with regular patching and maintenance, such as updating operating systems and upgrading switch firmware etc.
  • Escalation point for all queries released and associated with cPanel/WHM.

Cabinet Management:

  • Installation of APC Power Distribution Units
  • Cabling and Patching, Cable Routing with & without Cable Management Systems
  • Rail and rack mount installation and replacement

Ordered, tested and reported, built, configured, deployed and replaced:

  • SuperMicro hardware including 1U and 2U super servers, 3U, 4U, 6U and 8U chassis and blades for customer and company operations. Often deployed for high availability clusters and cloud infrastructure.
  • Dell hardware including 1U and 2U super servers, 3U, 4U, 6U and 8U chassis and blades for customer and company operations. Often deployed for high availability clusters and cloud infrastructure.
  • Dell based switching infrastructure using PowerConnect 5200 and 5400 series
  • pfSense based routers for internal, external and edge routing using OSPF, RIP, EIGRP and BGP.

2nd in command and team leader:

  • Representation at meetings and conferences.
  • Co-ordinated delegation of tasks and requests to the appropriate resources and staff.
  • Answered questions and discussed options, escalating to the team leader where necessary.

Trusted Technical Advisor for assigned customers. Responsibilities included:

  • Capacity management (consumption trends, reporting and forecasting) and planning recommendations for growth and expansion.
  • Documenting customer solutions, end to end.
  • Management and maintenance of appropriate monitoring and backup solutions.
  • Direct escalation point from Level 1 where necessary.

Mentored:

  • Junior staff on how to carry out tasks against best practice rules within the guidelines of ITIL
  • How to handle conflict and conflict resolution with other staff and difficult customers.

After hours on call agent on a roster. Responsible for:

  • After hours emergency requests.
  • Incident management and customer communication during outages and interruptions.
  • Monitoring alert responses and management.
January 2003January 2013

Owner & Operator

RoyceSoftware

As owner and operator, I provided hosting services including cPanel/WHM web hosting, VPS hosting (Virtuozzo / OpenVZ with Plesk and cPanel/WHM) and dedicated server hosting to customers Australia wide and across the globe. I managed a of number of servers and network devices remotely, providing various levels of hosting services to customers and clients as required. At its peak, RoyceSoftware had 8 staff members in various global locations handling over 200 customers. We initially managed our customers with ClientExec, before migrating to the far superior WHMCS platform. 

January 2007December 2009

Information Technology Teacher

North Coast Institute of TAFE

As a trainer, I facilitated several classes through the 'System Administration' and Internetworking diploma courses. This included the students working together in teams to build a protected network with virtual hardware firewalls, joined together across a 'virtual internet'.

Facilitation of beginner and intermediate classes in various levels of information technology. In one term, I had to construct a Windows 2003 / Microsoft Exchange 2003 / Terminal Services environment and train learners on how to use Terminal Services and advanced uses of Microsoft Outlook Collaboration Features.

January 2006January 2008

Network Administrator

North Coast Institute of TAFE

In this role I was required to 're-fit' the computer labs with brand new computer hardware, network switches and servers. We also had to systematically test all the existing hardware to salvage workable machines and dispose of the remaining unusable units.

Designed, built and implemented a protected server network for the hosting of student and teacher websites and an online learning environment known as Moodle. I was also responsible for the various maintenance of lab computers, servers and other devices. If someone had an IT problem, I had the IT solution!

SME for all things VMware, Moodle, MySQL, PHP, Windows Server 2003/R2 and Linux

Education

Certifications

February 2014February 2015

Training and Assessment

Fortress Learning

Certificate IV Training and Assessment

January 2004December 2005

Internetworking

North Coast Institute of TAFE

Advanced Diploma Internetworking

January 2003December 2004

System Administration

North Coast Institute of TAFE

Advanced Diploma Information Technology