15+ Years professional experience in IT and hosted services.
- Melbourne Victoria
- 0439 732 846
- [email protected]
To whom it concerns,
I have 15+ years experience in IT and hosted services, with a very strong passion for learning and new technologies.
This job would be a perfect fit for me as it is located just 15 minutes away from home (much less city travel), I can be available onsite at short notice and this position is a very appealing opportunity for me to significantly progress my career in the hosting industry.
I'm very proficient with RedHat / Debian linux and their various spin offs, including but not limited to the installation and configuration of cPanel/WHM with integrated WHMCS, both on bare metal hardware and in virtualised environments.
I have a diverse range of face to face and telephone / remote support experience with customers ranging from home users to enterprise.
I'm a Microsoft & Linux Enthusiast!
Specialties: RedHat / Debian linux and their various spin offs. Dynamic routing protocols and all things encompassed between Layer 1 to 4. VMWare, Xen, KVM (Openstack), Virtuozzo, and OpenVZ. cPanel/WHM. Microsoft Windows Server, Exchange, Lync/Skype for Business, SharePoint, O365 and Azure.
I've deployed, configured and maintained Netgear, Linksys, WatchGuard, Dell, Cisco and HP Networking Equipment.
I have several years of facilitating experience with adults and young adult learners.
Deployed, Managed and Maintained:
Designed, deployed, maintained and automated custom solutions, such as:
Subject Matter Expert and Trainer for:
Monitoring with Nagios, Zabbix, System Centre Operations Manager:
Backups with R1Soft Continuous Data Protection / Idera Backup Manager:
Managed and maintained (for both internal and client operations):
Ordered, tested and reported, built, configured, deployed and replaced:
2nd in command and team leader:
Trusted Technical Advisor for assigned customers. Responsibilities included:
After hours on call agent on a roster. Responsible for:
As owner and operator, I provided hosting services including cPanel/WHM web hosting, VPS hosting (Virtuozzo / OpenVZ with Plesk and cPanel/WHM) and dedicated server hosting to customers Australia wide and across the globe. I managed a of number of servers and network devices remotely, providing various levels of hosting services to customers and clients as required. At its peak, RoyceSoftware had 8 staff members in various global locations handling over 200 customers. We initially managed our customers with ClientExec, before migrating to the far superior WHMCS platform.
As a trainer, I facilitated several classes through the 'System Administration' and Internetworking diploma courses. This included the students working together in teams to build a protected network with virtual hardware firewalls, joined together across a 'virtual internet'.
Facilitation of beginner and intermediate classes in various levels of information technology. In one term, I had to construct a Windows 2003 / Microsoft Exchange 2003 / Terminal Services environment and train learners on how to use Terminal Services and advanced uses of Microsoft Outlook Collaboration Features.
In this role I was required to 're-fit' the computer labs with brand new computer hardware, network switches and servers. We also had to systematically test all the existing hardware to salvage workable machines and dispose of the remaining unusable units.
Designed, built and implemented a protected server network for the hosting of student and teacher websites and an online learning environment known as Moodle. I was also responsible for the various maintenance of lab computers, servers and other devices. If someone had an IT problem, I had the IT solution!
SME for all things VMware, Moodle, MySQL, PHP, Windows Server 2003/R2 and Linux
Certificate IV Training and Assessment
Advanced Diploma Internetworking
Advanced Diploma Information Technology