Andrew Crawford

Interest

My interest in technology has driven me towards product design and applicationCurrent Projects

  • Non-profit collaborative efforts to improve quality of life for those who are disabled. 

As a self-taught musician, I focus on progression of my craft while completing my first album

Instruments:

  • Guitar
  • Software-Based Designed Instruments; of my own creation

Work History

Work History
2012 - 2013

Sales Expert and Authorized Representative

Wireless Advocates, LLC.

Wireless Advocates is a fast-growing, third-party retailer supporting leading national retailers - both in stores and online. We specialize in selling high-quality wireless and related technology products and services from major carriers, including AT&T, T-Mobile, Verizon Wireless and Direct TV.

As Sales Expert and Authorized Representative, I excelled in growth of the wireless industry:

  • Provided solutions for businesses and consumers through the use of Mobile Smartphones Solutions, Mobile Broadband Applications, Wireless Home Phone Service, and Satellite Entertainment Services
  • Successfully achieve business and personal sales goals while leading team members to exceed their potential                                                                        
  • Delivered excellent customer service and support that inspires repeat visits and expands the customer base of our business                                                                                                                                             
  • Provide expert product and service selection advice so that our clients purchase products that will work for their families and personal lifestyle                                                                   
  • Continually developed my product knowledge to provide communication solutions specific to each individual                                                                                                                    
  • Focused on engaging genuine, working relationships, based on trust and mutual respect                
  • Retained loss prevention through awareness, attention to detail while implementing proactive measures                                        

Recognition:

  • Recognized by associates as an expert in systematic procedures, including, Customer Service Inquiries, Detailed Account Management, Activation/Upgrade of Devices, Complete Price Plan/Understanding of Four Communication Services, Knowledge of Grandfathered Plans and New Family/Shared Data Plans                     
  • AT&T Activations and Upgrades dominated percentile in comparison to Activations/Upgrades in accounts holding older price plans 
  • Top sales associate in district for Verizon Wireless expanded service activation, including Mobile Broadband and Wireless Home Phone Solutions
2010 - 2012

Sales Associate and Department Manager

Guitar Center

Guitar Center is the world’s largest retailer of musical instruments with annual revenues exceeding $2 billion.

  • Completed training and exams to achieve expert certification in each department.
  • Manager of accessories and percussion departments, delivering constructive results. Consistently exceeded sales goals month over month                                                                   
  • Top performer in department, ranked third source of Gross Profit in the Lake Forest location
  • Leading customer service representative as documented during internal product and promotional test calls 

Recognition:

  • Highest items per transaction at location
  • Recognized as one of Top 10 Sales Representatives in the district                   
  • Regularly selected to attend the annual National Association of Music Merchants (NAMM) show
  • Liaised with music equipment manufacturers, providing them with feedback on consumer preferences and issues
2009 - 2009

Inside Sales Representative

Warrior Custom Golf, Inc.

Warrior Custom Golf, Inc. is centered in Irvine, California. The company designs custom fitted golf clubs, many of which are utilized by Professional Tour Golf Players. The business profits through telecommunication. 

  • Excelled in telemarketing sales as leading performer during cold-call conversations
  • Resolved customer service issues by offering solutions and supporting sales team                                   
  • Gained expertise in telemarketing industry while implementing product knowledge in sales strategies

Recognition:

  • Supported sales team through leadership and commitment to help peers reach their sales goals
  • Recognized as leading customer service representatives

Education

Education

Certifications

Certifications
Oct 2012 - Present

Authorized Sales Representative;

Wireless Advocates, LLC.