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Industry Certifications

CIW Web Foundations Associate, 1D0-510, September, 2012
CompTIA A+, JK0-701, JK0-702, October, 2012
CompTIA Security+, JK0-018, March, 2013
CompTIA Linux+, LX0-101+102 October 2013
LPI Linux, LPIC-1 October 2013
Microsoft Technology Associate, MTA 98-349, May, 2013
Cisco CCENT, ICND1, March 2014
Cisco CCNA, ICND2, May 2014
Cisco CCNA, Security July 2014
CIW Database Specialist, December 2014
CompTIA Project+, February 2015

Work experience

Ohio Store Manager

Customer Service, Hiring, Sales, Training
Willoughby, Ohio Store Manager, Ordering, Profit and Loss, Setting sales goals In charge of all store operations, including sales, and development of employees Sold the most gift certificates out of 350 stores for 2004 and 2005 Consistently in the top 10% of stores in sales performance Consistently in the top 10% of stores in customer service scores Was designated as a main Customer Service problem solver for all
Aug 2012Present

Systemadministrator/web Design

SystemAdministrator/Web Design Willowick, Ohio Designed and Managed all aspects of website, server and networks. Configure router and firewall settings. Repair and manage printers, PCs and Smartphones. Administer company email system. Maintain and improve information security and availability. Rebuilt company website from scratch to maximize S. E. O. and ease of use, increasing visits by 100%. Upgraded and configured routers and internet service, increasing speed and productivity Researched and migrated entire company to an advanced email system resulting in better up-time and faster responses. Researched, installed and manages CCTV over IP camera system· increasing security
Aug 2007Aug 2012

Electronics Technician, Building Maintenance

E-Scrap Solutions
PC/Electronics Technician, Building Maintenance, Online Sales Cleveland, Ohio Created, managed and developed all aspects of eBay sales business, repaired electronic devices, installed and maintained network systems, performed maintenance and repair of shop equipment. Repaired and tested thousands of PCs, printers and various electronics Researched and installed simultaneous multiple drive wiping system, creating a new service for the company to offer Started online sales business from scratch, grossing over 200k per year by my departure.
Jun 2006Aug 2007


E-Scrap Solutions
Manager 188GOTJUNK Willoughby, Ohio Performed marketing tasks to acquire new business. Provided superior customer service. Hired, supervised, and managed employees.
May 2002Jun 2006

Store Manager

Valvoline Instant Oil Change
Store Manager



Bachelor of Science Information Technology

Western Governors University