Customer Service Manager
Responsible for overseeing the customer service department and ensuring the facility delivers the highest level of customer service possible. Supervises front-end operations, trains, coaches, and mentors employees. Investigate customer's problems and find solutions such as:
- Issued refunds or exchanges customers.
- Resolve complaints and pricing issues.
- Work with management on customer service initiatives.
- Ensure standards for quality, customer service and health and safety are met.
- Utilize information technology to record sales figures, for data analysis and forward planning.
- Manage retail staff, including cashiers and people working on the floor as well as different departments within the store.