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Andrew Mackenzie

Experienced Retail Leader


I have over 10 years experience in the Retail Industry and over 5 years within management. I am a goal-oriented individual with strong leadership capabilities. Organised, highly motivated and detail-directed problem solver. I have excellent interpersonal and relationship building skills, I am also experienced in development of individuals and driving change.

Work experience

May 2014Nov 2014

Team Manager


During this role I lead 26 stores and inspired a team of 100 consultants to deliver a brilliant Sales and Service Experience and put the customer at the heart of everything done in store by role modelling a consistent customer experience.

 Key Achievements:

  • Re-introduce a culture through effective one on one conversations and delivering key out takes.
  • Consistent communication between the sites through observations and feedback.
  • An employee engagement survey was undertaken to explore what development opportunities were available and how to better assist the team.
Feb 2014May 2014

Store Manager


Managing 2 flagship sites and 32 direct reports to achieve KPI's and sales budgets of a high volume retail outlet. Through strong leadership, team succession and sales coaching.

Key Achievments:

  • Revenue increased through observations and feedback by 35% in 2 months.
  • Operational costs decreased by 15% in 4 months due to effective inventory and process management.
  • Key team members were developed
Jan 2013Dec 2013

Retail Store Manager

Vodafone Australia

This role was responsible for 14 direct reports and involved a complete overhaul of the current store. New standards and operational excellence process had to be introduced along with creation and maintenance of a new culture.

Key achievements:

  • Driving a new set of standards and operational excellence behaviours 
  • Building up and maintaining current performance
  • Aligning a very resistant team
  • Assisting other leader within the business with operational excellence
  • Key strategies introduced from the business and executing them flawlessly
  • Development and performance management
  • Maintain a good Net Promoter Score (NPS) through a great customer experience
Aug 2012Jan 2013

Operations Coordinator

Vodafone Australia

A key part of this role was to support the end-to-end management of store and user set up including on boarding, maintenance and termination. I had to ensure that accurate and timely maintenance of all channel records were kept within the Vodafone. Systems and establish key relationships with internal stakeholder, suppliers and stores. While I was performing this role I had identified numerous gaps between key stakeholders and had managed to not only close these but also implement the following:

  • Consistency across major stakeholders and ensure that team member were on-boarded quickly and efficiently.
  • Successfully brought the national training completion rate from 45% average to 92% within 4 months.
  • Implement a National Security Swipe Card initiative, which helped to reduce costs when it came to security swipe cards and alarm systems.
  • Record and distribute key processes for my role, which allowed for easier training of new team members within our team.
  • Create a national process for the closure of key retail sores and to ensure that the engagement of 40+ key stakeholders was consistent and that all information was being distributed evenly.
Mar 2011Aug 2012

Cluster Manager

Vodafone Australia

A key component of this role was to identify the gaps within numerous stores and work with the team to not only close these but also maintain consistency across the stores. I was responsible for 43 direct reports from 5 sites.

Key Achievements:

  • Successfully maintain sales performance of multiple sites.
  • Recognise individual performance whilst also maintaining performance management plans.
  • Implement Vodafone’s Customer Experience Program into the Stores.
  • Ensure that all costs are within budget
  • Introduce a new set of expectations and standards
  • Successful developed 4 direct reports into management roles


Jan 2013May 2015

Diploma of Human Resources Management

Currently undertaking
Jan 2013Jan 2014

Certificate IV in Training and Assessment

Open Colleges

Currently Undertaking