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Andrew Mackenzie

Experienced Retail Leader

Summary

I have over 10 years experience in the Retail Industry and over 5 years within management. I am a goal-oriented individual with strong leadership capabilities. Organised, highly motivated and detail-directed problem solver. I have excellent interpersonal and relationship building skills, I am also experienced in development of individuals and driving change.

Work experience

May 2014Nov 2014

Team Manager

Travelex

During this role I lead 26 stores and inspired a team of 100 consultants to deliver a brilliant Sales and Service Experience and put the customer at the heart of everything done in store by role modelling a consistent customer experience.

 Key Achievements:

  • Re-introduce a culture through effective one on one conversations and delivering key out takes.
  • Consistent communication between the sites through observations and feedback.
  • An employee engagement survey was undertaken to explore what development opportunities were available and how to better assist the team.
Feb 2014May 2014

Store Manager

Billabong

Managing 2 flagship sites and 32 direct reports to achieve KPI's and sales budgets of a high volume retail outlet. Through strong leadership, team succession and sales coaching.

Key Achievments:

  • Revenue increased through observations and feedback by 35% in 2 months.
  • Operational costs decreased by 15% in 4 months due to effective inventory and process management.
  • Key team members were developed
Jan 2013Dec 2013

Retail Store Manager

Vodafone Australia

This role was responsible for 14 direct reports and involved a complete overhaul of the current store. New standards and operational excellence process had to be introduced along with creation and maintenance of a new culture.

Key achievements:

  • Driving a new set of standards and operational excellence behaviours 
  • Building up and maintaining current performance
  • Aligning a very resistant team
  • Assisting other leader within the business with operational excellence
  • Key strategies introduced from the business and executing them flawlessly
  • Development and performance management
  • Maintain a good Net Promoter Score (NPS) through a great customer experience
Aug 2012Jan 2013

Operations Coordinator

Vodafone Australia

A key part of this role was to support the end-to-end management of store and user set up including on boarding, maintenance and termination. I had to ensure that accurate and timely maintenance of all channel records were kept within the Vodafone. Systems and establish key relationships with internal stakeholder, suppliers and stores. While I was performing this role I had identified numerous gaps between key stakeholders and had managed to not only close these but also implement the following:

  • Consistency across major stakeholders and ensure that team member were on-boarded quickly and efficiently.
  • Successfully brought the national training completion rate from 45% average to 92% within 4 months.
  • Implement a National Security Swipe Card initiative, which helped to reduce costs when it came to security swipe cards and alarm systems.
  • Record and distribute key processes for my role, which allowed for easier training of new team members within our team.
  • Create a national process for the closure of key retail sores and to ensure that the engagement of 40+ key stakeholders was consistent and that all information was being distributed evenly.
Mar 2011Aug 2012

Cluster Manager

Vodafone Australia

A key component of this role was to identify the gaps within numerous stores and work with the team to not only close these but also maintain consistency across the stores. I was responsible for 43 direct reports from 5 sites.

Key Achievements:

  • Successfully maintain sales performance of multiple sites.
  • Recognise individual performance whilst also maintaining performance management plans.
  • Implement Vodafone’s Customer Experience Program into the Stores.
  • Ensure that all costs are within budget
  • Introduce a new set of expectations and standards
  • Successful developed 4 direct reports into management roles

Education

Jan 2013May 2015

Diploma of Human Resources Management

TAFE NSW
Currently undertaking
Jan 2013Jan 2014

Certificate IV in Training and Assessment

Open Colleges

Currently Undertaking

Skills

Certifications

Apr 2014Apr 2014

Becoming a Confident Trainer

Tafe NSW
This training programme was conducted by, Tafe NSW. It's designed to utilise your current training skills and enhance these.
Mar 2013Mar 2013

The Leading Manager Workshop

Vodafone Australia
This workshop has been designed to utilize your current skill set and take you to the next level. The 3-day workshop was based around Human Synergistic MEPS results and influenced how you leadedyour team.