Traditional Karate America
Promoted to position to manage both instructors and office administrators to ensure growth in both karate and kickboxing programs. In charge of financial analysis to keep track of tuition financed outside of the school, "in house" revenue, and past due payments. Duties also lie in sales- gaining students, renewing members to longer programs, and building relationships with customers to decrease amount of cancellations. Maintained effective communication between instructors and office administration through meetings, email, and presentations.
- Increased retention by 33% in 2014 by creating a renewal system that reduced the length of the advanced program contract, and didn't require a registration fee.
- Decreased amount of cancellations by 18% in 2015 by improving relationships with customers through bi-weekly progress and growth chats, "TLC" calls, private lessons, creating new lesson plans tailored towards students' needs.
- Increased new members gained (extensions) by 24% in 2015 by balancing marketing pillars(social media, rack cards, email), and creating more incentive for first day enrollment.