Andrew Kittson

  • Irvine CA

Work History

Work History

Busser/food Runner

Del Friscos Grill
Irvine, CA Busser/Food Runner, June 14- · Run food from the expo to guests tables and bar with correct positions and proper order. · Orchestrate expo if necessary · Fill guests waters and replace any other beverages with a new glass. · Opening Duties: stock garnishes for soup and expo(prepared myself if necessary), set up expo(butter, ketchup, sanitation buckets, and ice). · Bar Duties: ice, bus tubs, and trash/reycle. · Clean bathrooms(guest & employee) · Help waiters/waitresses swarm clear tables, run food, and reset tables as fast as possible. · Help DMO bring out clean dishes to cooks and organize used dishes for dishwasher.

A La Carte Server

Club Corp
Center Club, Costa Mesa, CA A La Carte Server · Assist banquets with special events such as business receptions and weddings. Involves setting up and breaking down full banquets depending on their specific setup. · Bar-back if needed and assist guests in assigned section. · Welcome each member from by name depending on their preference and assist them and guests with any requests in a timely manner. · Be sure each table is set to club standards and clean promptly when members leave. · Assisted members and guests with making menu choices in an informative and helpful fashion. · Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. The lunch and dinner menus' for both restaurants changes completely every 1-2 months · Appropriately suggested additional items to customers to increase restaurant sales. · Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. · Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations. · Promptly served all food courses and alcoholic beverages to guests. 3-4 course meals taking into account any and all special modifications/requests. · Skillfully anticipated and addressed member service needs. · Correctly calculated charges, issued bills and collected payments. · Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. · Effectively used items in stock to decrease waste and profit loss. · Maintained a professional tone of voice and words at all times, including during peak rush hours. · Complete assigned side work depending on section before competing shift.
Oct 1998 - Jun 2014

Wood Floor Installer

Kittson Hardwood Flooring, Irvine
Wood Floor Installer, · Installing, sanding, and finishing exotic wood floors, staircases, and baseboard. · Knowledge in of many different sanding and cutting machines such as chop saws, buffers, jigsaws, edger's, etc. as well as many other tools. · Perform specialty repairs on wood floors, staircases, and baseboard with professional Mohawk kit. · Always be professional, courteous, and prompt with customers and other professionals on the job.
Aug 2013 - Dec 2013

Customer Service Associate

UPS Store Kittson Hardwood Flooring, Irvine
Irvine, CA Customer Service Associate, · Assist any customer entering the store and recommend products and services depending on their need and time frame. · Pack each item depending on fragility, weight, and distance in which the product has to travel. · Organize USPS and UPS mail into personal mail boxes daily and inform any customer that requests notifications when mail has arrived. · Ensure every package is picked up by USPS and UPS drivers daily as not to delay any customer items from arriving on time, especially 2nd day and next day air which are guaranteed.
Aug 2013 - Dec 2013

Warehouse Associate

Macys Clothing Store Kittson Hardwood Flooring, Irvine
Costa Mesa, CA Warehouse Associate, · Collect and organize clothing security tags on each level of both men and women's department so that they are readily available for new products. · Unload incoming trucks containing new products and organize them into their respected departments as well as securing high theft items. · Assist the jewelry department in covering all glass displays with locked panels if working a closing shift. · Remove plastic from all clothing, attach security tag depending on price point and brand. · Place full clothing racks in their respected departments at closing time so that opening associates may stock them.
Oct 2010 - Aug 2012

Operations Manager

Staples Kittson Hardwood Flooring, Irvine
Office Supplies, Lake Forest, CA Operations Manager, · Complete daily/weekly operational tasks such as payroll, schedules, as well as any other employee issues are addressed and completed promptly. Overlook sales numbers daily, certify that associates are trained and performing to sales standards by directly reviewing opportunities of improvement with the associate. · Organize freight flow in the warehouse buy delegating associates to specific tasks to ensure product placement and in-stock process standards are upheld. · Close and/or open the store which involves unlocking front door, counting the safe, bringing out or taking in tills for registers, walking the sales floor to asses if it is in a condition presentable to customers. · Make sure that customer service is always a number one priority at all times and resolving any issues to retain customer loyalty. OC Student Movers, Costa Mesa, CA
Jun 2009 - Jul 2010

Mover/laborer

OC Kittson Hardwood Flooring, Irvine
Mover/Laborer, · Greet the customer with a professional attitude and a smile. · Wrap each delicate piece of furniture with a moving blanket and wrap to ensure full protection. Load each item onto truck in a secure and organized fashion. · Transport the furniture to the customers new location and unload all furniture to wherever the customer requests.
Mar 2007 - Jun 2009

Department Manager

Lowes Kittson Hardwood Flooring, Irvine
Home Improvement Warehouse, Tustin, CA Department Manager, · Ensure department is presentable to customers on a daily basis by delegating associate to specific tasks. · Cycle count high theft products and research any discrepancies. · Schedule and coordinate employees so that customer service and sales are being run efficiently and standards are upheld by creating work lists for each employee daily. · Customer service is always a main priority next to sales results. · Manage schedules weekly by producing an efficient, fair, and accurate agenda for all associates.
Oct 2004 - Mar 2007

Researcher

Best Buy
Tustin, CA · Assessing customer lifestyles and providing the best possible home theater solution as well as having a knowledge in video games, cameras/camcorders, and everything computers. · In-Home Consultations to assess the best possible home theater solution depending on their lifestyle. · Making sure all customers are contacted within 10ft or 30 seconds after entering the department. · Confirm all displays are working and clean of dust and fingerprints. · Conduct daily cycle counts on specific areas of the department, research and fix any discrepancies. Kittson Hardwood Flooring, Irvine/Tustin, CA

Education

Education
2009 - 2009

A.Arts

Orange Coast College
2007

A.Arts

Santiago Canyon College