Download PDF

Summary

A business professional with a proven track record of Grade 1 OFSTEN training delivery, process development and testing combined with project management experience.

Microsoft Certified Technical Trainer, Project Manager, CTLLS and TEFL with the ability to inspire and motivate, which maximises efficiency and delivers expected results. An excellent communicator with the aptitude to influence at all levels, building long lasting relationships. Approachable, trustworthy and hard-working with the skill to resolve issues quickly and remain calm under pressure.

Work History

Analyst

Change
Analyst/Project Support at Burton Hospitals NHS Foundation
Jul 2015Present

Lorenzo Trainer

Sheffield Teaching Hospitals NHS Foundation Trust
Lorenzo Trainer at (4 months) Lorenzo CSC Care System, delivering classroom-based training to a range of Healthcare professionals on the Lorenzo EPR system. Developing training materials for end-users training on a One to One basis or in a Classroom environment Training all staff e.g. Doctors, Nurses, Admin and Trust Staff
Jun 2014Present

Technical Trainer

ASF Consultancy
Technical Trainer at (1 year 5 months) EPR/EHR clinical systems trainer MCT, Technical Trainer, Consultant, Project Manager CTLLS and TEFL Presently and successfully coaching, teaching and training all ages and abilities arranging from 16yr old apprentices to professional individuals or groups. Training and Experience: Agile Methodology Prince 2 ITIL v3 Train the Trainer Microsoft Certified Trainer Page2
Jan 2015Jun 2015

Trainer

Meditech EPR V6
Trainer(1st deployment of V6 in UK) at Alder Hey Children's Hospital (6 months) Key responsibilities: Design, develop and maintain training materials and associated user support material delivery Deliver system training to staff and assist the EPR Training Manager Plan the delivery of training services to meet the changes associated with upgrades to the EPR system Monitor and evaluate the quality and effectiveness of training, making changes to material as required Conduct training needs analysis to assess the learner performance of all Trust staff and give advice on the most appropriate training to meet these requirements
Jun 2014Nov 2014

Trainer

Epic Credentialed
Trainer at (6 months) Specialising in EPICCare Inpatient Doctor, Medical Student, Dialysis Nurse and Medical Administration Record. As an EPIC Credentialed Trainer, I was delivering end user training to 10, 000+ staff at Cambridge on the new eHospital EPR system. Trained on Epic Version 2014 Classroom training in the following: Inpatient Doctor, Medical Student, Dialysis Nurse and Medical Administration Record Created learning materials for the delivery Identified student's needs and implemented“ student pairing” to meet learning objectives Conducted Epic end user classroom trainings, averaging between 10-20+ end users covering all ranges in the trustupto clinicians Organised handouts, offered extra support as needed Led students in team building activities and go-live experiences Established a cooperative relationship with all students Maintained professional competence through entire training Encouraged each student to work“ hands-on” with Epic e-learning version 2014 Tested endusers on the proficiency in using the system(EUPA) Strong working/training knowledge of several Epic modules
Jun 2013May 2014

Freelance It Trainer

Epic Credentialed
Freelance IT Trainer at (1 year) Delivered a“ Computer Network Installation and Maintenance Course”. Which comprised of CompTIA A+ and Network+, Microsoft Technology Associate Server Fundamentals and Microsoft Technology Associate Windows Fundamentals. This course was a government backed scheme delivered over 24 weeks, which I was contracted to deliver for Solas the Irish Government Further Education and Training Authority I ran these courses in Navan and Drogheda.
Nov 2012Jun 2013

Trainer/assessor

CLM Associates
Trainer/Assessor at UK) Ltd (8 months) Delivering a similar apprenticeship as in my previous role to 16- 18 years old, however, started to work towards the TAQA assessor qualification. Effectively managed a caseload of 30; 16-19 yr old apprentices achieve their targeted qualifications within the prescribed time-scales, ensure standards are met. Level 3 assessment against optional units required to complete IT, Software, Web & TelecomsProfessionals. Provide training and additional support to apprentices, including functional skills, ensuring timely reviews Page3 of progress against targets and standards. Effective delivery of Apprenticeships program and QCF qualifications, including Functional/Key Skills. To support learners through training and assessment, and in line with Company Quality Procedures and awarding body City & Guilds requirements.
Jun 2010Nov 2012

Senior Technical Trainer

Pearson
Senior Technical Trainer at in Practice Technology (2 years 6 months) MCT Status granted by Microsoft(https://www.mcpvirtualbusinesscard.com/VBCServer/AndrewFord/ profile) Level 2 Certificate in Equality and Diversity, accredited by NCFE. Developing and delivering IT training material towards Edexcel BTEC L3. Responsible for the delivery of classroom lectures over a 20 week period to 16-18 year olds with a 95% pass rate. Subject matter consists of: Advanced Apprenticeship for IT, Software, Web & Telecoms Professionals: BTEC Level 3 Extended Diploma in ICT Systems and Principles. Level 2 Key Skills in Application of Number, Communications, and Information Communication Technology. Level 3 Diploma in Professional Competence for IT and Telecoms Professionals ERR(Employment Rights and Responsibilities). Level 2 Award in Work Skills for Effective Learning and Employment. Vendor Qualifications: Microsoft Certified Technology Specialist(MCTS)-70-680-Windows 7, Configuring CompTIA A+(220-701 and 220-702) Microsoft Technology Associate (MTA): Networking Fundamentals(98-366) Windows Operating Systems Fundamentals(98-349) HP ATA, Accredited Technical Associate: HP ATA-Connected Devices V1 HP ATA-Networks V1 HP ATA-Servers and Storage V1 HP ATA-Cloud V1
May 2007Jun 2010

Systems Developer & Project Manager

e-LfH
Systems Developer & Project Manager for IT at (3 years 2 months) Project managed and implemented the IT help-desk, processes, policies and procedures for effective running Project Planned and deployed organization's email service via Communigate Unified Communications- Project Planned and deployed organizations Oracle Content DB content management solution-Provided training for all members relating to systems-Ensuring continuity, availability, configuration management, change and security were maximized-Direct responsibility for managing the IT infrastructure on behalf of the organisation-Implementation of hardware and software/service infrastructure enhancement for the e- Learning for Health project
Jan 2005Jan 2005

Senior Technical Operations Engineer

University Hospitals of North University Hospitals of North
Senior Technical Operations Engineer at Staffordshire NHS Trust (1 month) To manage and support 9, 000+ users on an Active Directory, migration of the legacy Patient AdministrationSystem(HISS) for the UHNS Trust and services offered to the regional community to the ISOFT Electronic Patient Record(EPR) having a go live of August 2006. The EPR has various solutions including patient administration, electronic clinical and medical data, maternity and theatres and results data, implementing and documented the back-up process for the Trusts EPR data storageManagedthe day to day running of the server room along with resolving escalated issues from the service desk, internal training of staff and deployment of IT equipment within the UHNS Trust. This solution fully integrated with the Trust Active directory allowing analysis of user. Initial idea and project managed the Asset Database and the online Page4 purchasing system operationally, this has been welcomed throughout, now enabling the Asset database to be the main reference for all equipment on site and the online shopping system streamline the purchasing IT equipment within the trust. Other web based systems have also been implemented from the initial idea. Created a highly productive, successful and motivated IT support team. Many solutions have resulted in savings to internal processes allowing resources to be allocated to more needy areas.
May 2001Jan 2005

Senior Technical Support Engineer

University Hospitals of North
Senior Technical Support Engineer at Staffordshire NHS Trust (3 years 9 months) Managed a team of 10 staff Managing a team of ten IT professionals supporting resources across the UHNS trust, whilst negotiating work flow and priority with the business and clients, to provide IT solutions and appropriate system support. Classed as Senior Technical Consultant, influencing direction in meetings to manage and prioritise those technical demands of the UHNS. As a technical lead I organised team meeting and development sessions which resulted in several key organisational developments, an asset database was developed for recording some 4, 700 I.T. related equipment, which ensured uniformity across the site also the development of an on-line system to enable departments to purchase IT equipment and supplies.
Jan 1987Jan 1991

Shift Manager

Goodwin's Steel Castings
Shift Manager at (4 years 1 month) Responsible for the day to day management of 8 members of staff. This included allocating work and carrying out Quality Assurance on products. Projects Aquabox fundraising

Education

20092010

Staffordshire University
20072008

Stoke on Trent College
19801981

Newcastle College of FE
19801981

Newcastle College of FE
19751980

Cauldon College of FE