Innovative and relational business analyst who has over 10 years of experience analyzing current and potential business processes in diverse industries to identify clear opportunities for QoS and bottom-line improvements to a wide-ranging group of stakeholders.  


I offer over 10 years of experience analyzing current and potential business processes in diverse sectors to identify clear opportunities for QoS and bottom-line improvements for a wide-ranging group of stakeholders while providing strong leadership in the implementation of team-oriented, business-driven solutions.


  • Directed software design, testing, support call center, and documentation for 4+ years on SMB accounting/payroll/inventory package with 500+ active customers and 6+ years experience with iterative software design and implementation processes
  • Led transition of software from "green screen" to web-based environment, greatly improving end-user experience and 25% sales growth over 18 months
  • Developed audio/visual technology plan for $19 million building expansion through requirements gathering from widely varied stakeholder groups, defining project scope, conducting cost-benefit analysis, and recommending a change management strategy
  • Successfully implemented $1.2 million technology plan within budget and timeline constraints with high executive and end-user approval and created an extensive training and deliverables sequencing plan for 100+ end-users

Work Experience

Work History
Jan 2008 - Apr 2014

Production Director

    • Provided leadership to team of 3 employees and led recruitment for 40+ volunteers, growing department by 45% over 5 years
    • Managed 100k+ annual budget and provided forecasting analysis
    • Directed multiple components of live event production, including talent interaction and support, audio, visual, lighting, staging, and volunteers for large (4000+ member) church delivering a quality product weekly
    • Developed organizational change management strategies for implementation of new worship center
    • Served as sole contact for all technical requests for organization with 50+ employees and 150+ volunteer leaders
    • Maintained and developed solid and mutually beneficial vendor relationships in Midwest region
    • Regularly interfaced with executive leadership to present strategy options or resource allocations
    May 2001 - Sep 2007

    Software Support Analyst

    Arrow ECS
    • Engaged as a liaison among executives, developers and end-users
    • Facilitated requirements gathering meetings that resulted in clear, concise documentation to all stakeholder groups
    • Created use cases to guide design process and ensure high customer satisfaction and future sales potential
    • Implemented numerous process improvement projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes.
    • Led complete rewrite of software manuals with extensive end-user input and feedback
    • Led team of support analysts that satisfied customer requirements for software issues, enhancement requests, patch distribution, quality control, user acceptance testing and documentation.
    • Assisted in data analysis of customer support information to create business case for maintenance contract renewals
    • Trained customers on software products' functionality and best practices during onsite implementation visits


    Aug 1996 - Dec 2000

    Bachelor of Science - Business Systems