Objective

  • Solution Architect / Systems Engineer / Business Development Manager

Profile

20+ years of experience in Information Technology market with solid experience in all phases of project life-cycle: pre-sales, design, implementation, support and training. 

Strong background in IP network technologies and protocols with emphasis on Corporate Collaboration, Telepresence, Unified Communications and Videoconference.

Project Coordination skills enforced by years of direct work with customer in project implementation and academic study.

Hundreds of students trained and courses delivered in nearly 10 years of work in IT training.

Versatility, organization, investigative spirit, focus and result-oriented work are my main professional characteristics.

Key Accomplishments

  • Banco Itaú Corporate Telephony Network Restructuring: consultant responsible for the design and implementation of the Banco Itaú Corporate Telephony Network restructuring. The main point of this project was the replacement of the legacy-based Tandem switch of Banco Itaú telephony network for a solution based on Cisco SME (Session Management Edition). Several PBX systems, Cisco Unified Communications Manager clusters and Microsoft Lync systems were impacted which represented nearly 60,000 extensions and users.
  • Unified Communications Architecture Design for Sonangol (Angola): consultant responsible for defining the unified communications architecture of Sonangol (state oil company of Angola) based on products such as Cisco Unified Communications Manager, Cisco Unity, Cisco voice gateways, gatekeeper, Cisco Unified Meeting Place Express, Session Border Controller (CUBE), involving clusters on-shore (ground) and offshore (oil platforms)

Work History

Work History
Aug 2014 - Present

Collaboration Systems Engineer

Cisco

Responsible for position Cisco Collaboration products and solutions to customers in financial segment. Banks , brokerage, insurance agency and their ecosystems are in my list of customers. 

My functions include but are not limited to:

  • Executive presentations
  • Solution demonstrations focused on user experience
  • Solution trusted advisory
  • Competitive analysis
  • Support to Cisco sales team
  • Support to customer technical team
  • Partner support and training
Jul 2013 - Jul 2014

Systems Engineer

Polycom
  • Deep Polycom portfolio knowledge and integration possibilities with third-party products and solutions
  • Solution design based on the customer needs
  • Support to sales representative team
  • Customer relationship building
  • Trial and demonstration environment planning and execution
  • Problem resolution and escalation
  • Presentations and Webminars development & delivery
  • Support to partner/channel community
  • Partner development and training
  • Competitive analysis: Cisco, Avaya/Radvision, LifeSize, Huawey, Vydio
  • Request for Proposal analysis

PCVE - Polycom Certified Videoconferencing Engineer

Jan 2013 - Jul 2013

Senior UC Specialist

Promon Logicalis
  • Responsible for planning, design and implementation of projects involving Unified Communications products and technologies, including VoIP, Videoconference, Telepresence and legacy technologies.
  • Advanced support in troubleshooting highly complex issues
Dec 2010 - Dec 2012

Training Center Coordinator

Promon Logicalis
  • Education area organization including business plan development, ROI estimate and team building
  • Responsible for the delivery of training demands for customers as well as for internal staff.
  • Course organization and logistics* Negotiation with suppliers and customers
  • Customer acceptance assurance* Support for pre-sales team on qualifying the customer needs for training in order to build the best solution
  • Development of PromonLogicalis as an Cisco Authorized Learning Partner. Management of all aspects related with maintaining the license and accomplishing the requirements to deliver official Cisco courses.
Mar 2001 - Nov 2010

Network Consultant and Instructor

Multirede Informática

Senior Network Consultant and Instrutor

Working as Network Consultant I developed several projects involving Routing & Switching, Network Management, VoIP and Unified Communications products and technologies. In each project the following were my resposabilities:

  • Customer needs identification
  • Solution design and documentation* Implementation/Migration plan development 
  • Roll-out accomplishment and support
  • Project documentation development
  • Troubleshooting of complex situations* Training development and delivery

During this time I reached the following certifications:

  • CCNA - Cisto Certified Network Associate R&S
  • CCNP Voice - Cisco Certified Network Professional - Voice
  • CCSI #30334 - Cisco Certified Systems Instructor
  • Cisco IP Communications Express Specialist
  • Cisco IP Contact Center Express Specialist
  • Cisco IP Telephony Operations Specialist
  • Cisco Lifecycle Services Advanced Routing and Switching
  • Cisco Lifecycle Services Express
  • Cisco Lifecycle Services for Advanced Unified Communications

Working as official Cisco Instructor (CCSI #30334) I have delivered hundreds of courses for many students with evaluations registered and controlled by third party Cisco partner company. Below is the list of courses that I was certified and authorized to teach:

  • CIPT1 - Implementing Cisco Unified Communications Manager - Part 1
  • CIPT2 - Implementing Cisco Unified Communications Manager - Part 2
  • TUC - Troubleshooting Unified Communications Systems
  • GWGK - Implementing Cisco Voice Gateways and Gatekeepers
  • QOS - Implementing Cisco Quality of Service
  • UCAD - Unified Communications Architecture Design
  • UCCXD - Unified Contact Center Express Deployment
  • CVOICE - Cisco Voice Over IP
  • IIUC - Implementing IOS Unified Communications
  • IIUC2 - Implementing IOS Unified Communications - Part 2
  • IPTX - Cisco IP Telephony Express
  • ICND1 - Interconnecting Cisco Network Devices - Part 1
  • ICND2 - Interconnecting Cisco Network Devices - Part 2
  • QOS - Quality of Service* Network Fault and Performance Management
  • TCP/IP: Basics
  • TCP/IP: Advanced
Jan 1998 - Feb 2001

Network Support Analyst

TIM
Jan 1992 - Dec 1997

Telecommunications Technician

Banco Econômico S/A

Languages

* Portuguese: Native

* English: Professional working proficiency

Education

Education
Mar 1996 - Oct 1997

Specialization

UNIFACS
Mar 1989 - Dec 1992

Technology

Centro Federal de Educação Tenológica