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Work experience

Aug 2013Apr 2015


— Retail Customer Advocate Provide a customer friendly service experience in a retail center environment for customers with questions or issues related to health care, health insurance(benefits, claims, premium payments, enrollment) or other related topics. Also respond to telephone and web-based inquiries and initiate telephonic follow-up when appropriate. Facilitate and teach customers to use resources, tools, information and products to manage their health care and health care costs most effectively.
Jan 2008Apr 2014

Jackson Hewitt Tax Service

Jackson Hewitt Tax Service
— Tax Prep Prepare income tax return forms for individuals and small businesses with computer based tax program and market financial products to customers.
Oct 2011Oct 2013

Direct Support Apprentice

Jackson Hewitt Tax Service
— Direct Support Apprentice Assist individuals with basic living skills(e.g., social, domestic, and hygiene). Develop and maintain a positive and effective relationship with service recipients, families, staff, and other service providers and assist in coordinating with any and all their needs concerning service recipients.
Jan 2007Jul 2011

Lot Associate

The Home Depot
— Lot Associate Planning the best method of loading and securing merchandise in Customers' vehicles. Assisting the customers whenever necessary. Building relationships with Customers by being the first and last contact the Customer has when shopping the store.
Sep 2006Dec 2007

Cashier/customer Service

— Cashier/Customer Service Following guidelines and procedures when handling different types of transactions. An important dutty is 1 Following guidelines and procedures when handling different types of transactions. An important dutty is maintaining a consistently positive, pleasant and service-oriented image when communicating with others in person or on the telephone and resolving minor customer complaints or concerns when at the customer service desk. ABILITY SUMMARY Bilingual, English/Spanish. Proficient computer skills, Microsoft Office/Internet. Experience in answering inquires and obtaining information for the general public and customers. Able to work independently. Detailed and organized worker. Fast and efficient while maintaining attention to detail. Accustomed to work in a fast paced environment. Ability to handle multiple tasks in a timely manner. Excellent interpersonal skills. Successful handling of difficult clients. Ability to adapt in a fast changing environment.



High School Graduate