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Work experience

Nov 2014Present

Sales Account Manager

Hilton Worldwide

Sales Account Manager at (1 year 3 months) Maintains total customer relationship for key & enterprise accounts(10M RON/year). E2E Sales cycle process: Prospecting, Cold Calling, Touch base/face to face meetings with influencer/decision maker, Drafting Contracts, Negotiating, Closing the Deal, Maintaining relationship, regular meetings. Market Analysis to determine best course of action in hunting/targeting key prospects. Business forecast to set clear quarterly goals. Territory managed: Local companies/Global companies with offices/branches in Romania. Personal achievement: Pharma business growth 300% in Q1 FY15 compared to LY.

Jun 2013Nov 2014

Customer Engagement Advisor

Customer Engagement Advisor at (1 year 6 months) Managing the Singapore, Australia and Middle East regions Field and Product solutions. Managing internal departments to meet the customer's expectations and to keep the orders within the agreed SLA Weekly Booking and Revenue reportsperthe agreed target/quota.
Jul 2011Jun 2013

Sales Support Operations Manager

Sales Support Operations Manager at (2 years) Main responsibilities include managing the communication chain between Top 5 Global Account, A.P Moller Maersk and HP, in successfully providing the best customer sales service and support. First point of contact on Order Management, daily customer interaction via email, telephone and video conference. Taking business decisions and negotiating new project deadlines, start-up points and overall contract value after discussing it with the Sales Department Managing Global Corporate account operations for Nordics region. Dedicated operations management for AP Moller Maersk. Coordinating the Catalogue Support team to update the catalogue according to the prices and products agreed between Sales Support and Customer. Organizing weekly Operational Call Conferences with the Account Operations Manager, Sales, Catalogue Manager and the client to discuss the current issues and determining the best course of action. Taking action in planning and implementing new procedures for order entry issues and improving the overall system. Escalation point for all open Volume Corporate orders. Managing multiple back-office departments and Page1 giving indications to collaborate in order to provide accurate information to the customer. Managing the finance department on resolving the customer's issues or requests. Coordinating the logistics department and managing the customer's returns and disputes. Field Sales at Citi
Feb 2009Feb 2010

Inside Sales

Inside Sales-Cards Division at (1 year 1 month) Credit Europe Bank is an important banking institution on the romanian market. Its main activity sector is selling the well known CARD AVANTAJ, a credit card with which you can buy products in installments free of interest. Providing a wide range of support for customers. Included in these responsabilities, is checking suspicious transactions and notifying the customer about these issues. Sales of banking products (credit cards) in assigned territory to both Retail and Corporate customers, mostly using cold calling. Side tasks included facilitating communication betweencustomers and the bank's customer service department in matters such as blocked cards, updating customer information, providing payment information, etc
Feb 2008Feb 2009

Team Leader

Team Leader at CGS Romania (1 year 1 month) Maintaining a high level of proficiency and success rate imposed by upper management-Creating daily, weekly and monthly reports based on the department's productivity-Resolving customer and management escalation issues.-Weekly call conferences with the US team to maintain and improve system platforms and work productivity.--Verifying the quality of work the team members did based on a quality template form to track the policy of working certain types of orders.-Providing monthly feedback to team players and trying to motivate them to keep working at their best.-Keeping up-to-date with the night hours, medical leaves or vacations for the agents in my team-Completing the monthly salary database