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Andreia Filipa Linhares

Customer Service Advisor - Native Portuguese Speaker

Summary

Work History

Aug 2015Jan 2016

Support General Manager, Responsible for Execution of Business Operations and Receptionist

Restaurant Galliano

- Stock management;
- Employee motivation and improvement work;
- Prioritization and management decisions on important and urgent tasks;
- Customer relation.

http://www.restaurantegalliano.com

Feb 2015Jul 2015

Work Placement in Chemical Engineering

Rzeszow University of Technology35-959 Rzeszow (Poland)

- Planning and implementation of operations at the level of chromatography, distillation, sedimentation and filtration in laboratory;
- Development of ideas and ability to work as part of a team.

Apr 2014Aug 2014

Business Collaborator

OPÇÕES- Events production Industrial park of Tamel São Veríssimo, Sector 2, Lote 20, Barcelos (Portugal)

- Representing the company at several events;
- To assume a dynamic profile, proactive and flexible, in order to better serve and represent the company to its customers- Tasks with several worker teams- Monitoring of equipment during events- Logistics processes- Collaborating in warehouse maintenance;
- Planning, organization, support and event control.

http://www.opcoeseventos.pt

Dec 2013Jan 2014

Sales Representative

Exclusiva- Organization, communication and services, Unipessoal Lda, Avenue defensores of chaves, No.23, 1ºLeft, Lisbon, 1000-110 Barcelos (Portugal)

- Promoter to boost sales in the Christmas season in perfume shop Eros in Barcelos;
- Customer relation.

Sep 2010Aug 2011

Cashier and Table Clerk

La Fiamma, Street Aníbal Araújo, shop 30, Arcozelo, Barcelos (Portugal)

- Work on the cashier, registration applications, direct contact with the customer, stock support for management and breeding methods.

http://restaurantelafiamma.com

Jun 2009Aug 2009

Cashier and Table Clerk

Restaurant Galliano, Campo 5 of Outubro, No.20, 4750 - 274 Barcelos (Portugal)

- Reception and orientation of customers;
- Work on the cashier, registration applications , direct contact with the customer, stock support for management and breeding methods.

http://www.restaurantegalliano.com

Jun 2008Aug 2008

Children's Volunteering

Institution Casa do menino Deus, Street Dr. Manuel Pais, No.273, 4750-317 Barcelos (Portugal)

- Responsible for children and support in their daily tasks as well as help assist in the organization of activities proposed by the coordinators.

http://www.meninodeus.pt

Education

Feb 2015Jul 2015

Mobility Erasmus studies and work placement in Chemical Engineering

Rzeszow University of Technology- Politechnika Rzeszowska im. I. Łukasiewicza35-959 Rzeszow (Poland)

- Planning and implementation of operations at the level of chromatography, distillation, sedimentation and filtration in laboratory;
- Development of ideas and ability to work as part of a team;
- Development of skills the linguistic level: English;
- Developing the capacity to adapt to a new culture and new experiences;
- At the same time the internship I studied more about the thermodynamics and separation processes in the industry.

http://chemia.prz.edu.pl

Sep 2011Present

Graduation in Biological Engineering

Instituto Superior de Engenharia de Coimbra, Street Pedro Nunes Quinta da Nora, 3030-199 Coimbra (Portugal)

http://www.isec.pt

Sep 2008Jul 2011

Course of Science and Technology

School DidálviAlvito S. Pedro, 4750-085 Barcelos (Portugal)

http://www.didalvi.pt

PERSONAL SKILLS

Information processing

Proficient user

Content creation

Proficient user

Communication

Proficient user

Problem solving

Proficient user

Safety

Independent user

English

C1

Spanish

B2

French

A2

Digital competences

- Good command of Microsoft Office software (Word, Excel), developed in the drafting of key reports to the chair of labs performed during the academic three years;
- Knowledge of PowerPoint graphics application;
- Knowledge GanttProject software and Prezi;
- Using the internet as a communication tool, investigation and research.

Communication / managerial skills

- Good sense of organization and commitment to good capacity to work;

- Team work skills gained through academic experience in Engineering;
- Sense of organization acquired the tasks performed in summer jobs;
- Ability to conflict resolution and decision making;
- Leadership;

- I present good communication skills and teamwork acquired during a degree in Engineering and the experiences I had while working entity;
- I maintain good relations with people and present good spirit of interaction, help and cooperation;
- Determined, ambitious, persistent, interested, humble, dedicated, organized, flexible, proactive, sociable, people-oriented and happy.

Hobbies

Interests and activities: Music, Dancing, Basketball, Football, Rugby, Travelling Cooking and Adventure.

Driving licence

Category A1, B1 and B