Education

Education
Sep 2012 - Jan 2015

Master

ISEG - Universidade Técnica de Lisboa

Marketing - Social Media Marketing Plan for TAP Portugal

Sep 2011 - Sep 2012

Post-Graduation

ISEG - Universidade Técnica de Lisboa

Marketing Management

Sep 2003 - Sep 2009

Bachelor

ESEC - Instittuto Politécnico de Coimbra

Tourism Management

Work History

Work History
Mar 2008 - Jan 2015

Flight Attendant

TAP Portugal

Responsible for passenger safety and well being. Comply with company specific procedures  in case of an accident or incident. Assist in medical emergencies situations. Manage stressful or conflict situations between passengers. 

Jun 2007 - Sep 2007

Trainee

Grupo Pestana

Responsible for planning and organization of events/ conferences/meetings. Additional front/back office, accounting and logistics tasks. 

Jun 2002 - Sep 2006

Administrative Assistant

Paulo César Carvalho - Attorney

Responsible for communication, researching and drafting legal documents, summarizing meetings, assisting in administrative management, logistics and storage.

Skills

Skills

Communication and Language 

Excellent listener and communicator, both written and verbal. Very good command in English, Spanish and French, and basic knowledge of Japanese.

Interpersonal and Teamwork

Resourceful and flexible team player whith unsurpassed  interpersonal skills.

Stress Management

Calm under pressure and quick-thinker in stressful situations. 

Computer Literacy

Excellent command of Ms Office Tools (Word, Excel, Powerpoint), Email and Adobe Tools (Photoshop, InDesign, Illustrator, After Effects).

Others

Amateur swimmer for 5 years. 

Part of ESEC Students Association.

Volunteer work for Caritas Portugal.

Private music and piano teacher.

References

References

Patrícia Tavares

Post-Graduation Teacher

Sandra Miranda Oliveira

Master'sThesis Orientator