Influential Factors in IT Outsourcing Relationships in Swedish Municipalities: A Client and Vendor Perspective
Information Technology Outsourcing (ITO) has generated considerable interest within the Information Systems (IS) research as a consequence of its benefits in terms of cost efficiency and freedom to focus on core capabilities. This study covers the area of ITO in the public sector, specifically, in Swedish Municipalities where ITO has become a mainstream strategy. The influential ITO factors of the post-contract stage of an ITO relationship are examined and debated in light of existent research literature. The research is based on a single case study of a Swedish Municipality and a direct IT vendor. A thematic analysis brings light upon three new ITO influential factors which are: (1) mutual understanding and long term engagement; (2) multi-sourcing, and (3) communication between Municipalities, together with other seven factors present in the research literature that have an influence on the ITO relationship. The implications of these findings involve a higher degree of awareness of the ITO decision-makers from Swedish municipalities in terms of the factors that should get more attention for improving the ITO relationships between their organizations and IT vendors.