Back Office Operator
TMobile - Bucharest
Company Overview: T-Mobile is a multinational telecommunications provider.
Role Overview: My role was at T-Mobile was working as Back Office Operator, managing and responding to customer queries and processing all related administration.
- Manage email correspondence from clients and respond appropriately
- Dispatching customer invoices
- Processing and confirming customer payments and refunds
- Dealing with customer complaints effectively and to Company standards
- Coordinating rescheduled product dispatches
- Carried out project work for Enel Energy
- Excellent communication with internal and external stakeholders
- Able to remain calm when in pressurised situations
- Demonstrated the ability to
- Forward thinking and proactive in approach when resolving customer complaints
Reason for leaving: Relocation to the UK