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Work experience

Sail New Zealand

Nov 2020March 2021

Marketing and Product Development Manager

Development of sales and marketing incentives for private charters and events on NZ registered super-yacht SY Pacific Eagle during 36th Americas Cup in Auckland

Promotion and advertising of spectator cruises, charters and private events on SY Pacific Eagle during America's Cup 2021

Liaison with tourism and transport operators, such as airlines, helicopter/floatplane, hotels, restaurants and relevant stakeholders

Organisations of familiarisation tours onboard Pacific Eagle

Euro Guiding Services

Jul 2006Present

Founding Director and Tour Manager

Tour leading/driver guiding for overseas and local visitors, journalists, travel agents, VIP's to designated New Zealand destinations.

Contracting to NZ inbound tour operators on given itineraries. and manage those throughout the duration of the contract.

Interpret New Zealand's leading attractions, historical sites, fauna and flora, as well as cultural aspects of the country in the visitor's mother tongue.

Marketing of services, establish industry networks, participate in and organize industry events, committee member of ProGuidesNZ

Prana Veda Sanctuary Bali

June 2019Juli 2019

Yoga Instructor and Tour Guide

Teach twice daily yoga classes at Ayurveda and Yoga Retreat 

Yoga Instructor and Tour Guide

Teach 3-4 weekly yoga classes, guiding guests on half day hiking excursions and orientation of the local area, guiding full day excursions to Dubrovnik, guest relations, liaison with hotel management and tourism operators

SKR-Reisen

Lesbos, GreeceJune- Sept 2017

Yoga Instructor and Tour Guide

Guest relation, tour guiding and teaching yoga courses to their German guests 

during their fortnightly stay at a 500 year old monastery retreat in Efthalou

Tour Guide/Driver Guide

Driver-guiding small German and French group tours

and individual VIP tours throughout New Zealand

Tour Manager

Responsibilities:

Organization and leading of 15-18 day coach tours throughout New Zealand (North and South Island)

Integration of up 48 customers on each tour

Interpretation of leading attractions, historical sites, features and cultures of the country (full commentary)

Liaison with tourism and transport operators, such as airlines, helicopter/floatplane, ferry, cruise boat, train co. hotels, restaurants, throughout the country

Re-confirmation of all excursions, flights, transfers, hotel, dinner and event reservations

Escorting and assisting guests to chosen activities and events

Collecting feedback from customers

International Ambassador

Responsibilities on board 'GTV Brilliance of the Seas':

Translation of daily cruise programme into German and French

Service desk hours for all non-English speaking guests on board

All shipboard announcements in English, German, French, Italian and Spanish

Participation in hosting Captain's dinners and other onboard events

Air New Zealand

Feb 1995Jun 2006

Passenger Service Agent

Responsibilities:

Check-in procedures for up to 12 Airlines and their Customers

Liaison with Customer Airlines Representatives

Visa and passport checks and customs clearance

Liaison with Catering, Flight Deck, Cabin Crew, Customs Immigrations

Gate control and ensure on time departure of flights

Supervisor Singapore Airlines check-in (10 staff members)

Interpreting and public announcements in French, Italian, German and Spanish

Active member Occupational Health and Safety committee

Flight Attendant

  • based in Germany (Berlin, Munich and Stuttgart)
  • trained on B737, Airbus 310/320/319

KLM Royal Dutch Airlines

Feb 1989Mar 1992

Sales Secretary

Responsibilities: Assisted in Sales and Marketing Incentives

Participated in company promotions

Liaised with Travel Agents

Fares and Ticketing, Reservations, General secretarial duties

Education

HOSPRA Ecole Hoteliere de Langues et de Secretariat

Apr 1975Sep 1975

Dilpoma in Hotel Management

Certifications

ATTTO

Jan 2011Jun 2012

Certificate in Tourism (Tour Leadership Level4)

Unitec Auckland

Jan 2000Nov 2000

Certificate in Supervisory Management

AUT, Auckland Institute of Technology

Jan 1998Sep 1998

Certificate in Liaison Interpreting

Byron Yoga Centre

May 2019June2019

300 hour Teacher Training

Asana, Anatomy and Physiology, Sequencing, Adjustment and Corrections, use of Yoga Props, Pranayama, Meditation, Business Administration

Ashram Yoga

20162018

Yoga Nidra Teacher Certificate

Purna Yoga Australia

Jun 2013Jul 2013

200h Yoga Teacher Certificate

28 day Intensive, level 1 teacher training

Asana, Sequencing, Meditation, Mindfulness, Yoga Philosphy, Anatomy

Qualifications and skills

Yoga Alliance RYT500 Registered Yoga Teacher (2013-current)

Yoga Nidra Teacher (2016-current)

Comprehensive First Aid (current)

Microsoft Office

PADI Scuba Divemaster (since 1986)

STCW-95 Crowd Management Training (RCCL 2007)

Full drivers license (Class 1 and 2) with P-endorsement (since 1995)

ProGuidesNZ full membership (since 2007))

NZ Tourism Board

  • Kiwi Host (1995)

Air New Zealand

  • Occupational Health and Safety Training (2004-2006)
  • Dangerous Goods Certificate (2006)

Lufthansa

  • Training Certificate Passenger Services (1977)
  • Sales in Traffic (1981)
  • Flight Attendant Training Certificate (2003)

Languages

Fluent English, German, French

Conversational Italian, Spanish

Portfolio

References

Lena Muench, SKR Reisen, Cologne, Germany

lena.muench@skr.de