Work History

Work History
2008 - 2009

Technical Proposal Writer

Cisco Systems

As part of the Proposal Experts team, write bid-winning boilerplate proposals for use by bid developers and account managers who respond to RFPs. Active team member in ongoing initiative to reengineer existing documents for conversion to SANT, a sales proposal and RFP response management software. Maintain web-based corporate proposal library.

2006 - 2008

Sr. Documentation Specialist

ClickSquared, Inc. (formerly Click Tactics)

Converted existing end-user documentation to Web-based manuals using Dreamweaver, RoboHelp, and Microsoft Word. Collaborated with team leads and developers to gather and document software requirements for product system specifications and end-user materials. Developed documentation process, style guides, templates, and marketing materials. Acted as Project Manager to lead the SharePoint implementation project for internal and client collaboration.

2003 - 2006

Sr. Documentation Specialist

AT&T (Formerly BellSouth)

Worked closely with IT and support organizations to coordinate various documentation efforts. Communicated with managers and team members to determine best practices for documenting policies and procedures. Continually sought opportunities to streamline product documentation processes for solutions-oriented documentation. Wrote software and hardware training guides, user guides, design documents, online help systems, Web site content, and other materials that supported operational activities.

Key Accomplishments

  • Received “The Customer Rules” award for developing and delivering the Operational Process Control training package and conducting training classes for more than 130 managers.

  • Received award for continued excellence and outstanding leadership in support of the Bellsouth Cyber PC Health Check initiative.

  • Developed the BellSouth Documentation Style Guide and a complete set of customized documentation templates in Microsoft Word.

2002 - 2003

Writer (Contractor)

More Than Just Words, Inc.

Provided expert resume, business, and technical writing to clients with diverse needs. Conducted comprehensive needs analysis and assessment consultations to gather requirements. Worked with outside vendors (printers, graphic artists, etc.) to coordinate project development and delivery schedules.

2000 - 2001

Documentation Manager


Worked with development team to determine technical documentation requirements. Planned and implemented new documentation projects. Established documentation standards for company publications. Established Quality Assurance standards to ensure accuracy and consistency. Developed standardized Microsoft Word and FrameMaker templates for internal and external documents. Acted as subject matter expert and arbitrator for all documentation issues.

Key Accomplishments

  • Successfully developed a single-source documentation solution using FrameMaker, allowing user guides to be written once and published in many formats.

  • Developed MS Word, FrameMaker, and Dreamweaver templates for use during various stages of a project’s lifecycle.

Early Experience

  • Technical Communications Lead (Contractor), GE Power Systems, Marietta, GA, 2001-2002
  • Senior Instructional Designer (Contractor), United Parcel Service, Sandy Springs, GA, 1999-2000
  • Senior Technical Writer/Instructional Designer (Contractor), The Home Depot, Marietta, GA, 1998-1999
  • Senior Technical Writer (Contractor), Johnson Controls Integrated Facility Management, Alpharetta, GA, 1999
  • Senior Technical Writer (Contractor), Siemens Energy & Automation, Alpharetta, GA, 1998-1999
  • Technical Writer (Contractor), Delta Technology, Atlanta, GA, 1997
  • Technical Writer, Security First Technologies, Atlanta, GA, 1995-1997
  • Technical Editor, Westinghouse Savannah River Company, Aiken, SC, 1992-1995


Sr. Technical/Proposal Writer with solid background writing user guides, proposals, online Help systems, training materials, and Web site content. Proven analytical abilities with the vision to design, develop, and implement successful deliverables. Ability to manage complex projects under challenging deadlines.

  • Solid interview, research, and writing abilities with keen understanding of various approaches for writing technical documentation for different audiences.
  •  Highly motivated and results-focused professional with proven track record of effectively initiating and implementing new ideas.
  • Strong organizing skills with systematic approach for completing routine tasks and special projects.
  • Solid interpersonal skills ensuring effective dealings with all levels of personnel.

Areas of Expertise:

  • Software and Product User Guides
  • System Specifications
  • Online Help Systems
  • Information Mapping
  • Instructional Design
  • Project Management
  • Proposal Writing
  • Web Design and Development
  • Style Guide, Template, and Standards Development


1988 - 1992

Bachelor of Arts

Florida Agricultural and Mechanical University

Professional Training

  • Proposal Writing, Atlanta, GA

  • Information Mapping, Birmingham, AL

  • SharePoint Development, Atlanta, GA

  • 7 Habits of Highly Effective People, Aiken, SC

  • Designing Effective Brochures, Atlanta, GA




Adobe Acrobat

Microsoft Excel

Microsoft Word