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Work experience

2016-07present

Nail Technician

Spa at the Waterway

Greets guest in a timely and friendly manner and ensures guests are comfortable throughout their experience, demonstrates exceptional customer service to exceed guest expectations, provides various nail care services including natural nail manicures, pedicures, paraffin treatment, acrylic nail services, and gel polish.  Consistently increases guest retention by building relationships and pre-booking, proactively develops new clientele while building current guest relationships.

2006-102016-04

Natural nail specialist

Drew James Aveda Lifestyle Salons

Performed natural nail services such as manicures and pedicures.  Educated guests and recommended retail products to continue home care.  Built clientele through a referral and rewards program.  Actively promoted myself via coworkers, I.e. hair stylists to attain new guests.  Kept inventory of department products and made monthly supply orders.

20042006

Collections agent

Palm Aluminum and Glass

Various clerical duties around  the office.  Helping vendors with orders and keeping in contact with customers during the various stages of their impact resistant window installation making sure they stay current wth their payment schedules.

Education

1989-061989-10

Certificate and licensure of manicuring, pedicuring, and nail extensions

Sheridan Vocational and Technical Institute Hollywood, FL

Educated in the anatomy and physiology of the hand and foot. Learned protocols and procedures for performing had and nail care.  Also learned protocol and procedures for doing nail enhancements such as acrylics and gels.

Area of Expertise

Sales/Marketing Strategy

I am a strong believer in self and cross promotion.  It's a win win situation for all parties involved.

Competitive Intelligence

Through continuing education and networking wth professional peers, I can offer my guests the best and most current options in hand and foot care.

Relationship Management

I excel in this area because my ultimate goal is to make sure my guests look and feel their best.  Also, I want to build healthy and positive relationships with my coworkers which results in a productive work environment.