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Work experience


Vice President of Information Technology

SIGMA Marketing Insights
Rochester, NY Vice President of Information Technology Manage day-to-day responsibilities of information technology staff(20 people)(conflict resolution, resource allocation, hiring, firing, employee development) 4 direct reports-2 IT Managers, Application Development Manager, and a Technical Project Manager/Solution Architect Brought Credibility to the IT Department and built excellent Interdepartmental relationships-Ensure deliverables and commitments were completed on time and professionally, focused on sharing with company different technologies that IT used, work with other department leads and Senior Leadership to see what could be improved within IT to help the business and what they needed in order to make their jobs easier Responsible for 2 million IT personnel and infrastructure budgets. Reduced costs by $600,000. Explored, evaluated, and compared new technologies to our current developed application for future planning and potential implementation Pentaho, Talend… etc. Worked closely with Senior Leadership to achieve company's goals and objectives. Created process to onboard new clients quicker, created standard pricing(cost calculator), Implemented a tool and processes to ensure deadlines are met and accurate output is delivered, worked with team to get more focus and effective project management across the company Created/fostered a culture of accountability and ownership within team Drive implementation of best practices and documentation across entire staff Continuously identified opportunities and implemented automation in client work and internal processes/applications for greater efficiency/cost savings Technologies used: Windows 2000/2008/2012, Microsoft Exchange, DNN, Stylist, Impersonator, Spiceworks, Jira, Cisco VPN, ASP.NET, VMware Integrate Information Technology team with Analytics team Manage Projects across multiple departments



Operations Manager

Rochester, NY Operations Manager Managed multi-million dollar IS support contract. Directed 33 member global team(Wintel, UNIX, DBA, AS/400, Data Feeds and Computer Operations) to delivering to 24x7 support contract Partnered with business leaders to implement process improvements, ensure regulatory compliance Ensuring team properly used customer and internal time tracking, change management, and project tracking systems Continually monitor and react to evolving customer needs and industry trends Worked with customer and internal departments to deliver affordable business solutions Conducted and lead customer service account reviews Technologies used: Oracle 8, 8i, 9i, 10g, SQL Server 2008, Unix, AS400 and Mainframe

Customer Service Manager

Oracle Oracle-Progressing
Customer Service Manager Act as customer advocate while balancing considerations for scope, cost, risk, and regulations Implementation of process controls to prevent customer-facing, financial or compliance issues Manage and achieve SLA's while containing costs and ensuring quality service, driving continuous improvement Compile and maintain account information: equipment portfolio, configurations, microcode status, installation dates, lease or purchase information, maintenance coverage levels, contracted coverage dates and renewal schedules Identify, facilitate and ensure effective communication of all technical queries and problem resolution from the customer to support teams

Senior Dba/project Manager

Senior DBA/Project Manager Ensured accuracy of data entered in customer's project tracking system Prepared and presented monthly customer billing and project reports Manage multiple projects simultaneously, monitor and report project status and remove obstacles Performed database support and project work on Oracle(Oracle 8, 8i, 9i) and Sybase 11.9.2.

Senior Dba/team Lead

Rochester, NY Senior DBA/Team Lead Represented Ciber to perspective clients(local and out of state), created and led the onshore and offshore team members, created training plans, and provided DBA support. Supported local and out of state Ciber salesmen by providing database guidance at perspective client sites, scoping out a new project for an existing client, and providing due diligence on projects for Ciber and the client. Worked with Ciber's offshore partner to create an offshore element to the DBA team. In successfully implementing offshore to our DBA team, we were able to save money and reduce the amount of time people had to work after hours. Worked with each team member and management to create an individualized training plan for each team member, making sure they were on target with their training for the year, and remove any obstacles that was preventing them from reaching their goals. In doing this, we were able to retain employees and have their skill sets grow. Performed database support and project work on Oracle 8, and 8i

Systems Administrator /Senior Dba

Citizens Communications-Rochester, NY Systems Administrator /Senior DBA Provided different level of production support for multiple kinds of operating systems and databases to ensure the servers and databases were meeting the SLA's Moved critical 24x7 Informix databases to a HA environment, ensuring the databases were always up and worked with the System Administration in designing a backup strategy Learned Informix, created documentation and trained coworkers on Informix; so the whole team could support critical Informix databases Supported Sybase 11, Informix 7.4. 1, and Oracle 7.3/8databases Solely supported Sybase after Global Crossing and Frontier split, until more team members were hired

Senior Response

Rochester, NY Senior Response Center Analyst Provided second level 24x 7 technical and application support to all branches Worked with testing teams to ensure new releases went through the proper testing phases before released into production Trained peers, field computer operators, and travelled to different regions on how to run the Year End process.