Work History

Work History

First Line Technical Support Analyst – French and English

Sep 2015 - Jan 2016
Hewlett-Packard Enterprise agent at Adecco Bulgaria EOOD

My main activities and responsibilities were to provide technical service for users from the following companies Pfister (Switzerland); EON (France); Lonza (France and Belguim):

  • Answer phone calls, emails and web portal requests from users
  • Handling tickets and service requests thought a formalized management systems “HPSM” ; “Service Anywhere” (SAW)
  • Provide timely, first call resolution to technical support issues
  • Escalate incidents to Resolver groups and 3rd parties.
  • Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved.
  • Log and monitor all incidents to aid in identifying potential problem trends
  • Remote control of the user’s computers to investigate, diagnose and resolve issues.
  • Adding fixes and known errors to the Knowledge base.
  • Other duties as assigned.
  • Assisting in the training of new employees.

Intern

Jun 2014 - Sep 2014
''Ognyan Dikov'', Manufacture, trade and service of measuring equipment

As an intern for three months at the company, I was responsible for:

  • Improvement and administration of the company website
  • Modification and actualization of the product descriptions
  • Customer information on the offered products
  • Assistance during the sales process
  • Translation of documents

Intern

Mar 2014 - May 2014
''Alliance for Environment'', Non-government, non-profit organization

At this position for three months at the company, I was responsible for:

  • Coordination of projects
  • Responsible for information gathering and translation
  • Receiving and welcoming clients in the office and redirecting them depending on their search

Education

Education

Bachelor in Marketing

2010 - 2015
New Bulgarian University

The first two years covered topics from Economics. In the last two years the studies focused on Marketing with main focus on modules concerning planning, sales, management of the innovation process, brand management, integrated marketing communication, distribution and advertising policy.

Title of thesis: “Destinations Branding – Country Profile Switzerland."

Secondary education

Sep 2005 - Jun 2010
7th General Education School ‘Sveti Sedmochislenitzi’


Primary education

Sep 1998 - Jun 2005
102 General Education School ''Panayot Volov''


Certifications

Certifications

IELTS - International English Language Testing System

DELF B2 (Diplôme d'études en langue française)

Skills

Skills

Languages

Bulgarian – native

English – excellent

French – excellent

Italian – basic

Swedish – basic

Computing

 Microsoft Office (Word, Excel and PowerPoint, Outlook)

Comfortable working with Windows operating systems
Good in administration of websites

Social skills and competences

Communicative – good communication skills gained through work experience

Organized acquired good time management skills during work and studies

Teamwork – works in a group as well as on individual tasks

Responsible takes responsibility over the assigned tasks

Initiative motivated to solve problems and provide solutions

Disciplined – keeps deadlines

Adaptive - able to work under pressure and in fast changing environment

Flexible can manage multiple tasks

Activities

Set assistant in an independent short movie production ( Short film by Asparuh Frangov): Helped with the organization of the working process on the physical set. Arranging the movies decors. Coordinating the time schedule and deliveries.

Member of the school dancing club for traditional Bulgarian dances: Participating in a various activities such as: international meetings, concerts and festivals to promote the Bulgarian culture and dances


Interests

Yoga -  A passion that allows me to relax my body and mind.

Reading - This is a hobby that enriches my horizons and helps me learn by exploring different perspectives of various authors.

Art -  My interest in art, its history and origins, comes from my many travels around Europe.

Traveling - As they say “Travel is the only thing you buy that makes you richer”. It gives me new energy and gives the opportunity to meet different and interesting people, while learning and exploring new places.

Driving licence

Full clean driving licence