Printing tool Download PDF


My Professional Philosophy:

Effective communication is 90% of a project or initiative’s success.

Process and tools are only useful to the extent they are maintained. Key decisions, strategy and continuous improvement methods must be agile and always evolving for sustained progress.


To be a successful parent, partner and professional you must be able to be fluid and able to adapt when you are needed, yet prioritize effectively.

Work experience

Jan 2012Present

Ministry Performance Improvement Specialist

OSF HealthCare
Responsible for facilitating performance improvement project teams, elevating leaders, communicating appropriately and acting timely, focusing on multi-entity initiatives crossing the continuum of patient care, business strategy and marketing/communication projects. Using a combination of Six Sigma, Lean, and Change Management methodology, my work focuses on delivering measurable outcomes, dedicated project/program accountability and communication and change management planning and implementation.
Aug 2010Jan 2012

OSF Ambulatory Policy Writer

OSF HealthCare
Responsible for writing and coordinating standardized policy/procedures/clinical care guidelines for ambulatory sites throughout multi-hospital health care system. Expertise in state, federal and accrediting organization regulation, law and standards. Communications Committee chair for Quality/Safety Council.
Oct 2007Sep 2010

Technical Policy Writer

OSF HealthCare

Drafts, amends and archives all policies for OSF Medical Group Quality, Safety and Continuous Preparedness department, encompassing over 52 physician offices throughout Central and Northern Illinois.  Responsible for data aggregation of all safety and regulatory audits, subsequently creating data in a presentable format for the front-line healthcare leadership.

Sep 2006Sep 2007


Bixby Eye Center
Managed private optometry practice, specifically staff, billing, inventory and assisted practice owner with budgeting.
May 2005Sep 2006

Billing Supervisor

Family Care Medical

Supervision of all accounts receivables; commercial, Medicare, Medicaid and private insurances.
Head of billing compliance and policies involving initial ACHC accreditation.

May 2000Apr 2004

Call Center Supervisor

Rotech Healthcare

Managed quality and quantity of incoming and outgoing calls for Sleep Apnea supply distribution center wing of Rotech called Sleep Central.


Micheal D. Youssi, MD, MHA / Senior Consultant, CGN Global

Andrea understood what we needed, marshalled resources, and executed around our strategy. In so doing she produced and has maintained a crucial IT tool for my team. I consider her a valued associate. She is polite, bright, and humorous...always a winning combination

Bill Hewlett / Independent Hospital & Health Care Professional

Andrea was an outstanding performer and multi-tasker. She was always eager and willing to accept new initiatives and followed them to completion. She is very intelligent, focused and extremely dependable. If she were still in this area she would most assuredly be on my staff.


Performance Improvement
Project Management
Presentation Development
Process Improvement
Policy Writing
Change Management
Infographic Creation
Regulatory Requirements
Data Analysis
Six Sigma
Team Building
Internal Communications


Jan 1994Jan 1999


Murray State University

Degree in History, minor in Anthropology

Senior Colloquium Presenter, Department of History


Includes presentations/videos of programs of work in which I was involved during my work as a Performance Improvement Specialist at OSF HealthCare


Variation in enamel differentiation of Microtus molars from the Java local fauna Walworth County, South Dakota, June 1997

Link to Publishing House