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Summary

Over twenty (20) year career in banking and information technology spanning medium to large-scale projects.  Specializing as a business analyst in business process improvement and compliance projects. Identifying business needs of clients and stakeholders, determining solutions to business problems, building processes/improving processes, quality assurance, software testing, training and end user support to assist the organization in achieving their strategic business objectives.

Work experience

May 2015 Jun 2016

Senior Business Analyst

National Australia Bank

Managed a team of four FATCA (Foreign Account Tax Compliance Act) Analysts who prepared tax packages for FATCA validation.  Monitor team performance against service level agreement.  Prepared on demand reports on the progress of the project.  Directly liaised with the Corporate Tax Team and FATCA Tax SMEs to ensure completion of the 2015 Tax Reporting Period.  Revised the FATCA remediation process and prepared procedure documentation for the revised process.  Trained the team on the revised remediation process.  Redesigned, documented and standardized the company's Client Onboarding process to include FATCA and KYC.  Trained the Client Onboarding Team on the redesigned process.  Prepare Project Review Documents and formally close out project. Staffing and scheduling for Team activities.

Accomplishment:

  • Onboarding Project: Redesigned Onboarding Process that was adopted as the standard for all teams responsible for onboarding (Client Services Team, Money Markets, Investment Banking)
  • FATCA Project: Completed FATCA remediation exercise for NAB’s pre-existing clients and ensured that the branch met its FATCA obligations for June 30, 2016. Build a repository of validated client, tax and KYC packages for company to use in their ongoing Compliance process. Updated Client Database.
Aug 2014Present

Business Analyst Consultant

Independent Professional - VMBS

Business Process Improvement/Implementation:

Lead business analytical activities for special projects identified by the organization while working closely with External developer.  Where required, prepare Business and Functional Requirement Documentation, conduct System and User Acceptance Testing, secure sign-off from Project Sponsor. Assist with migration of applications into Production.

Major Accomplishment:

  • Citibank Project: Add a Bank to the Reconciliation System for Citibank similar to the reconciliation for Barclays transactions.
  • Core System Upgrade Project: Modify all scripts for applications interfacing with the upgraded version of ICBS (Signature v10.1).
  • ATES Project:  Alter Bank Reconciliation System to include additional transaction types. This modification resulted in the reduction of manual workload for the Processing Team as the number of transactions were increasing rapidly.
Jun 2008Jul 2014

Business Analyst

Victoria Mutual Building Society

Main Responsibilities:

  • Worked with PMO as Business Process team lead to identify project processes for banking solutions.
  • Reviewed, documented, analyzed and re-designed business processes to facilitate greater efficiency.
  • Lead project activities: business requirement definition, risk assessment, user/system documentation, user acceptance testing, quality assurance teams and end user training.
  • Acted as liaison between end users and Information Technology team, to champion resolution to internal/external customer challenges.

Main Accomplishments:

    • FATCA Project: Developed and implemented a Foreign Account Taxation Compliance Act (FATCA) Onboarding System to meet the US Government mandatory July 1, 2014 deadline.  This ensured that the organization would not face an impending 30% withholding tax penalty on all US investment income and gross sale of proceeds from US stocks and securities.
    • TRANSERVER Project: Designed and managed the development of the ATES system which replaced the manual system of posting credits to over 15,000 existing UK customer accounts per month.  This resulted in a reduction of the time taken to process a batch from 1 day to 15 minutes, reduced the number of personnel from 4  to 2, increased service delivery to customers from 3 weeks down to 24 hours, thereby yielding massive cost savings.
    • Queue Manager Project: Designed and managed team of developers for web based customer flow management system that enabled: easy tracking/monitoring of various transactions which take place between customers and Customer Service Representatives (CSRs). This allowed each location to assess performance against established service level objectives, identify top performing CSRs and as a result customer wait times were slashed by 50%. 
    • CAMP Project: Designed and developed the Customer & Account Maintenance Process using the Automated Workflow Distributor (AWD) application.  This resulted in customer satisfaction due to a reduction of processing time from 2 weeks to 24 hours for all maintenance request originating from VMBS - UK offices.    
    • SAOP Project: Redesigned and developed the Savings Account Opening Process using AWD Application.  This resulted in the standardization of the account opening process and reduced audit implications by 90%.
Sep 2007Jun 2008

AWD Systems Analyst

Victoria Mutual Building Society

Main Responsibilities:

  • Identified and translated business requirements into workflow solutions to facilitate greater efficiency.
  • Acted as liaison between end users and Information Technology teams, to champion resolution to internal/external customer challenges.
  • Supervised User Acceptance Testing and Quality Assurance teams.
  • Conducted end user training in AWD.

Main Accomplishments:

  • MLOP Project: Redesigned the Mortgage Loan Origination Process using AWD workflow technology which allowed for the creation of a central repository for processing.  The resulted in a reduction in the processing times from two months to 1 week or less.
Feb 2001Sep 2007

Computer Programmer/Analyst

Victoria Mutual Building Society
  • AS400 RPGLE Programming to support the Fiserv Core System.
  • Generated reports using SQL Database Programming
  • Control Language Programming for AS400

Education

Volunteerism

  • Business House Basketball Association Executive Team Member (Jan 2013 to Present)
  • Portmore Country Club Homeowners Association Director & Secretary (Jun 2011 to Jul 2014)
  • Business House Netball Association Fundraising Committee Member (2010 to Jul 2014)
  • Sporting Team Captain for VMBS (2009 to Jul 2014)
  • Sports Manager for VMBS’s Basketball Team (2009 to Jul 2014)
  • Sports Manager for VMBS’s Netball and Football Teams (2006 to 2011)

Recognition

  • Business House Netball Association's 40th Anniversary Award for Sterling Contribution (2014)
  • Sterling Contribution to Sports and Welfare for Victoria Mutual Building Society (VMBS) - (2013)
  • VMBS - Half Way Tree Branch Ambassador (2012)
  • Ambassador for VMBS 'Just Do It' & 'Fi Mi VM'' Culture Change Program (2012)

Professional Membership

  • International Institute of Business Analyst Member (2011 to Present)
  • International Institute of Business Analyst Jamaica Chapter - Events Chair (2013 to 2014)

Skills

Applications
Microsoft Projects, Microsoft Visio, Microsoft Word, Microsoft Access, Microsoft Excel, PowerPoint, Serena, Basecamp, Teamwork, Team Viewer
Data Analysis
RPGLE, RPG, SQL, Sequel, Query/400, CL Programming, Oracle SQL, Microsoft Sequel Server SQL
Systems
Automated Workflow Distributor, Crystal Report Writing, AS/400, Microsoft Sequel Server
Communication
Excellent written and verbal communication skills
Customer Service
Provide excellent customer service to both internal and external customers