Andre James

  • Auckland E7

Work History

Work History
Jun 2013 - Present

President-Managing Business Consultant

RL Information Consulting LLC
President-Managing Business Consultant Phoenix, AZ Deliver IT Services Management(ITSM), CobiT and Organizational Transformation solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support.
Apr 2011 - May 2013

Senior Solution Director

CompuCom Inc, TX
Senior Solution Director Develop, review and ensure the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices for all existing customers in the Western Region. The primary focus of IT Outsourcing/Managed Service Provisioning for holistic approach on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure across multiple IT Outsourcing Service Towers such as Service Desk, Deskside/Desktop, Network, Data Center/Servers, etc. Ensuring and evangelizing all aspects of ITSM/ITIL best practices and methods from analysis, through architecture and design, to planning, implementation, and support.
Oct 2010 - Apr 2011

Business Consultant

Hewlett Packard Corporation
Business Consultant, CA
Mar 2009 - Oct 2010

President-Managing Business Consultant

RL Information Consulting LLC
President-Managing Business Consultant Phoenix, AZ Deliver IT Services Management(ITSM) solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support.
Mar 2006 - Mar 2009

Vice President-Executive Technology Advisor

CA Corporation
Vice President-Executive Technology Advisor Scottsdale, AZ Develop, refine and maintain leadership roles in the relationships with CA management in Pre-Sales, Sales, Service Delivery, and Corporate. Provide account management, planning and provisioning of value added CA service and technology solutions Develop, refine, and maintain“ trusted advisor” relationships with designated new and existing CA customers at an Executive CXO level for value added CA service and technology solutions that is aligned to meet their business requirements Develop, enhance, and maintain proactive leadership role of proficiency in leveraging and understanding business specific knowledge relative to a assigned vertical line of business Provide thought leadership level of proficiency in specific CA technologies to proactively leverage them in presenting overall value add solutions both internally and to CA customers
Feb 2005 - Mar 2006

Senior Consultant

IBM Corporation
Senior Consultant, Phoenix, AZ Deliver IT Services Management(ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, and information perspectives of providing business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, architecture and design, planning, implementation, and support.
Nov 2001 - Feb 2005

President-Managing Business Consultant

RL Information Consulting LLC
President-Managing Business Consultant Phoenix, AZ and FoxIT LLC, Bridgeport, PA. Delivered IT Services Management(ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, organization and integration perspectives of providing business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Delivered multiple ITIL certification training courses.
Aug 2000 - Nov 2001

Managing Business Consultant

Hewlett Packard Corporation
Managing Business Consultant, CA
Apr 1989 - Aug 2000

Senior Principal Consultant

Amdahl Corporation
Senior Principal Consultant, Sunnyvale, CA Developed and delivered IT Services Management(ITSM) solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions. Developed integrated Sales/Services/, Solutions Provider Methodology Amdahl Global Solutions core competency of Technology Infrastructure including internal methodologies and processes to support and lead internal business requirements and solutions. Development, Marketing, and Delivery of Enterprise Wide Compatibility Consulting and Services.
Nov 1988 - May 1989

Senior Product Specialist

Memorex/Telex Corp
Senior Product Specialist, Hartford, CT Provided domestic and international Product Specialist marketing, consulting, and support for Automated Tape Library, Solid State Devices, and Cached DASD Subsystems. Developed, marketed, and delivered customized technology based business solutions worldwide
Apr 1985 - Nov 1988

Consultant

I/T Technology
Consultant Travelers Insurance, Hartford, CT Evaluate and recommend new technologies to satisfy business and I/T requirements.
May 1982 - Apr 1985

Senior Systems Engineer/product Specialist

Storage Technology StorageTek
Senior Systems Engineer/Product Specialist, Hartford, CT Developed, marketed, and delivered customized technology business solutions to a domestic customer base. Specialized in the application of storage technology infrastructure solutions

Education

Education

M.B.A

1987

B.Sc

University of Hartford
1973

Lehman College