Download PDF

André Hofmann

Senior EMEA IT End User Technology Analyst

INTRODUCTION

I'm an IT Allrounder with over 10 years experience in different functions and organizations. Besides a strong and broad IT knowledge i also developed other skills such as Webdesign, Video-Editing, Online-Marketing/Social Media, etc.

Soft Skills i focus on are Respect, Humor and Honesty, the same characteristics that have a high importance in my private life.
I also see myself as a good motivator and team worker and always act very professional and loyal. I can only give 100%, that's why i only work in companies where i can pour my heart into the organization. I'm also ONLY looking for long-term opportunities.

In my private life i enjoy traveling, music (also actively as a singer in a modern country band) and everything else that makes life more enjoyable. I live in an Apartment together with my girlfriend and a dog which gives me the perfect work/life balance to achieve my goals.

Work experience

Senior EMEA IT End User Technology Analyst

Starbucks coffee switzerland ag
Oct 2014Present
  • SPOC (Single point of contact) for IT questions for Swiss & German Market
  • Responsible for remote/on-site Support for Switzerland and Germany
  • Part of different projects as project leader or core member
  • Only on-site IT person in Switzerland/Germany, directly reporting to my manager in London
  • Responsible for all IT related work that needs on-site assistance (End User Technology, Network, ...)
  • 2nd/3rd Level Support for Switzerland/Germany 
  • Coordinating Support for Stores / Coordinating Helpdesk Activities
  • Allrounder-Tasks for all parts of System Engineering / Enduser Technology /  General IT (such as Vendor Management, Purchasing, Internal Trainings, etc)

IT Specialist

Starbucks coffee switzerland ag
May 2010Oct 2014
  • 2nd/3rd Level Support for Stores
  • Project Management
  • Full POS Management IT Side (Menu Item Management / Design / Programming)
  • All Parts of System Engineering
  • Deputy for IT Manager
  • Vendor Management
  • Planning/Organization of Store Installations (IT Part)
  • IT functional immersions

IT-Administrator (as Freelancer)

Dräger safety schweiz ag
Jan 2009Dec 2012

Due to heavy outsourcing it was only a 40-50% Job. And because i was self-employed at this time i was employed on a hourly base. As a Freelancer i was leading the IT Department into the successful transition into the global IT organization

  • Full Managemet of IT Department (One Man Show)
  • IT Purchasing / Budget-Tasks
  • Project Management
  • 1st/2nd/3rd Level Support

Co-Founder / Allrounder

ClearMedia gmbh
Jan 2006Apr 2010

After my apprenticeship i started my own business with a friend. The company is still alive and doing well but i left because i was looking for a new challenge and for an improvement in my work/life balance. Because we were a two people company i pretty much had to work in every area. The whole Administration that a company has to do, Sales, etc. My main tasks were:

  • Deputy to the General Manager
  • Full Management of external Resources (Contractional Workers, Freelancers, ...)
  • IT Technician internal and for clients (All Tasks related to a Business IT Services Company)
  • Sales (Meetings with potential customers, selling our Services, ...)
  • Project Management

Education

IT System Engineer (Federal diploma)

Dräger Safety schweiz ag / TBZ Zürich 
Aug 2001Aug 2005

4 years apprenticeship as an IT System Engineer with federal diploma ("Berufslehre mit eidgenössischem Fachausweis")
Company was: Dräger Safety Schweiz AG
School was: TBZ Zürich (Technical Business School)

Certifications

ITIL Foundation Certificate in IT Service Management

AXELOS GLOBAL BEST PRACTICE
Sep 2014Sep 2014

Passed ITIL Foundation Level Certificate at AXELOS in London, UK
(5 day course including exam)

LANGUAGES

LANGUAGE: GERMAN 

Mother tongue (and "swiss-german")

LANGUAGE: ENGLISH

business fluent, spoken and written