André Hofmann

André Hofmann

Senior EMEA IT End User Technology Analyst

INTRODUCTION

I'm an IT Allrounder with over 10 years experience in different functions and organizations. Besides a strong and broad IT knowledge i also developed other skills such as Webdesign, Video-Editing, Online-Marketing/Social Media, etc.

Soft Skills i focus on are Respect, Humor and Honesty, the same characteristics that have a high importance in my private life.
I also see myself as a good motivator and team worker and always act very professional and loyal. I can only give 100%, that's why i only work in companies where i can pour my heart into the organization. I'm also ONLY looking for long-term opportunities.

In my private life i enjoy traveling, music (also actively as a singer in a modern country band) and everything else that makes life more enjoyable. I live in an Apartment together with my girlfriend and a dog which gives me the perfect work/life balance to achieve my goals.

Work History

Work History

Senior EMEA IT End User Technology Analyst

Starbucks coffee switzerland ag
Oct 2014 - Present
  • SPOC (Single point of contact) for IT questions for Swiss & German Market
  • Responsible for remote/on-site Support for Switzerland and Germany
  • Part of different projects as project leader or core member
  • Only on-site IT person in Switzerland/Germany, directly reporting to my manager in London
  • Responsible for all IT related work that needs on-site assistance (End User Technology, Network, ...)
  • 2nd/3rd Level Support for Switzerland/Germany 
  • Coordinating Support for Stores / Coordinating Helpdesk Activities
  • Allrounder-Tasks for all parts of System Engineering / Enduser Technology /  General IT (such as Vendor Management, Purchasing, Internal Trainings, etc)

IT Specialist

Starbucks coffee switzerland ag
May 2010 - Oct 2014
  • 2nd/3rd Level Support for Stores
  • Project Management
  • Full POS Management IT Side (Menu Item Management / Design / Programming)
  • All Parts of System Engineering
  • Deputy for IT Manager
  • Vendor Management
  • Planning/Organization of Store Installations (IT Part)
  • IT functional immersions

IT-Administrator (as Freelancer)

Dräger safety schweiz ag
Jan 2009 - Dec 2012

Due to heavy outsourcing it was only a 40-50% Job. And because i was self-employed at this time i was employed on a hourly base. As a Freelancer i was leading the IT Department into the successful transition into the global IT organization

  • Full Managemet of IT Department (One Man Show)
  • IT Purchasing / Budget-Tasks
  • Project Management
  • 1st/2nd/3rd Level Support

Co-Founder / Allrounder

ClearMedia gmbh
Jan 2006 - Apr 2010

After my apprenticeship i started my own business with a friend. The company is still alive and doing well but i left because i was looking for a new challenge and for an improvement in my work/life balance. Because we were a two people company i pretty much had to work in every area. The whole Administration that a company has to do, Sales, etc. My main tasks were:

  • Deputy to the General Manager
  • Full Management of external Resources (Contractional Workers, Freelancers, ...)
  • IT Technician internal and for clients (All Tasks related to a Business IT Services Company)
  • Sales (Meetings with potential customers, selling our Services, ...)
  • Project Management

Education

Education

IT System Engineer (Federal diploma)

Dräger Safety schweiz ag / TBZ Zürich 
Aug 2001 - Aug 2005

4 years apprenticeship as an IT System Engineer with federal diploma ("Berufslehre mit eidgenössischem Fachausweis")
Company was: Dräger Safety Schweiz AG
School was: TBZ Zürich (Technical Business School)

Certifications

Certifications

ITIL Foundation Certificate in IT Service Management

AXELOS GLOBAL BEST PRACTICE
Sep 2014 - Sep 2014

Passed ITIL Foundation Level Certificate at AXELOS in London, UK
(5 day course including exam)

LANGUAGES

Skills
LANGUAGE: GERMAN 

Mother tongue (and "swiss-german")

LANGUAGE: ENGLISH

business fluent, spoken and written