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Summary

A dedicated professional with experience in varied disciplines across information technology with an array of certifications.

Efficiently manage multiple tasks to meet all SLAs whilst supporting critical IT frameworks and applications, implementing projects and managing vendor specific products.

Highly organized with strong capacity to prioritize workload, delegate deliverables, and steer project completion within established deadlines.

Work History

March 2016Present

Systems Engineer

Dimension Data | Australia
Jul 2015March 2016

Backup and Storage Administrator

Dimension Data | New Zealand

In this role I am tasked with maintenance and support of all Storage and backup operations within varying client size environments.

This includes transitioning new clients and setting up processes to streamline their environments by means of scheduled and daily tasks.

I also handle capacity management and forecasting to generate reports to future proof our client's systems.

Specializing in:
• EMC NetWorker
• EMC VNX
• EMC XtremIO
• EMC Data Domain
• HP 3PAR
• Dell Equal Logic
• IBM SVC and V7000
• NetApp

Feb 2014Jul 2015

Service Desk Analyst

Dimension Data | New Zealand

Whilst in this role I built a good working relationship with our clients by delivering quality service on time as well as meeting the set service targets as required by the clients. I’ve also gained experience through telephonic customer service, ensuring the customer’s needs are met with every call.

The role focused mainly on supporting Hamilton City Council which is a large size government organisation, managing an ESXI environment consisting of 200 Wintel servers and 800 desktops.

I assisted with the career development and training of our Level1 team members both technically and from a customer service perspective.

My role allowed to not only grow my own technical knowledge in a more senior capacity but also allowed me to pass on knowledge already gained.

Specializing in:

  • Customer Services
  • BMC Remedy
  • BMC portal Monitoring
  • Help Desk
  • Microsoft office Applications
  • Active Directory
  • Microsoft Server 2008 R2 ,2012
  • Microsoft WSUS
  • Microsoft Exchange 2010
  • VMWare vsphere 5.1
  • Altiris deployment and Patch management
  • Citrix XenApp 6
  • Networking
  • Hardware troubleshooting
  • Software troubleshooting
  • Hardware maintenance
  • Knowledge Base Creation and Documentation
  • Activate V5.1 support and maintenance
  • Webmarshal Maintenance and reporting
  • Mailmarshal Maintenance and reporting
  • Training and Mentoring junior staff members
Feb 2013Feb 2014

Service Desk Agent

Dimension Data | New Zealand

During my time with Dimension Data, I have built a good working relationship with many of our clients by delivering quality service on time as well as meeting the set service targets as required by the clients.

The team i worked in was dedicated to Tower Insurance. We provided support to all their branches across New Zealand providing remote and telephonic support to all staff.

Being customer facing I gained experience through telephonic customer service. This allowed me to ensure the customer’s needs were met with every call whilst providing a personal feel to the client.

Technically, I’ve built up a working knowledge of hardware, software and network troubleshooting, as well as furthering my knowledge within Active Directory and Exchange 2007 and 2010.

I also got firsthand experience using Citrix Xenapp as well as troubleshooting and resolving Citrix related issues.

Microsoft Office applications
• Active Directory
• Microsoft server 2008
• Microsoft Exchange 2008/2010
• VMware
• Altiris Deployment
• Citrix Xenapp 6
• Hardware and software troubleshooting
• Knowledge Base Creation and documentation

Dec 2008Feb 2009

Technician

Matrix Warehouse | South Africa

I was a client facing onsite engineer, my role included technical sales of hardware(laptops, desktops, printers) as well as software (Office, Windows).

I also managed basic maintenance of client computers which included troubleshooting of both software and hardware related issues.

Duties and Responsibilities:

  • IT hardware and software sales
  • Client based support
  • Desktop and telephonic support
  • General maintenance of computers
  • Provide basic technical advice
Jan 2008Jan 2009

Technician

TMR Services | South Africa

I was a client facing onsite engineer, my role included technical sales of hardware(laptops, desktops, printers) as well as software (Office, Windows).

I also managed basic maintenance of client computers which included troubleshooting of both software and hardware related issues.

Duties and Responsibilities:

  • IT hardware and software sales
  • Client based support
  • Desktop and telephonic support
  • General maintenance of computers
  • Provide basic technical advice

Education

Platform Engineer, VNX Specialist Version 8.0 (EMCPE)

EMC

Implementation Engineer, XtremIO Solutions Specialist Version

EMC

XtremIO 3.x Flash Storage Solutions

EMC

Storage Administrator, NetWorker Specialist Version 6.0 (EMCSA)

EMC

EMCISA - Information Storage Associate Version 2

EMC

ITIL Foundation V3 

People Cert

MCSA 

CTU training solutions
  • Windows Servers 2008

Comptia A+ 

CTU training solutions 

References

References on Request