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André Guimarães

Administration/Logistic/Accountancy/Customer Care

Summary

Portuguese citizen with over 10 years of proven experience in administrative tasks. Fast learner with outstanding organizational and communication skills. Highly motivated not afraid off challenges. Currently seeking new employment opportunities in Poland.

Work History

Aug 2016present

 IT Helpdesk Customer Service

Diebold Nixdorf

Call acceptance, registration and distribution.Providing information and remote technical support to the customer within requested area. Email correspondence with customers. Advising customers on appropriate actions. Handling tickets in customer service applications. Cooperating with upper levels of technical support and field service engineers. Control and debriefing of tickets in customer service systems.Creation of service reports. Other tasks assigned by a supervisor

Main projects:

  • Shell
  • C&A
  • Lidl
Nov 2015Jun 2016

Accountant 

Schneider Electric Polska

Verifying and processing purchase invoices with PO.
Vendor balances reconciliation, explaining differences and taking up corrective actions if necessary. Providing data for reporting.
Providing data and analysis for internal and external audits. Archiving documents.
Communication with vendors and customers regarding Accounts Payable finance documents. Improving and standardizing Accounts Payable processes.

Oct 2014Sep 2015

Administrative

UNICER
Solely responsible for the administrative process associated with the logistics (entry, exit, internal movements and transport) of Unicer’s technical assistance products, working with clients, events and suppliers.
SAP operating system
Sep 2012Sep 2014

Store Manager

CARVALHO MOREIRA & TEIXEIRA LDA.

Planning orders and purchases. Dynamising and maximising the store. Promoting the sale of products through commercial and marketing strategies. Managing the allocation of different functions and tasks. Controlling and ensuring the quality of the store. Negotiating with suppliers. Manager and main person responsible for the growth of the store

Aug 2011Aug 2012

Warehouse Manager

GRUPO DE INCENDIOS

Commercial/Customer service in person or through email or phone. Invoicing, transport guides, cargo manifests, document archiving(LOGIC operating system). Payments received in cash, cheque or bank transfer. Budgets prepared and provided according to client needs.

Aug 2007Aug 2011

Commercial Operator

AUCHAN

Commercial/Customer service, optimisation of several commercial areas (central corridor, campaigns and layouts), inventory and stock management, among other tasks.

May 2006Jul 2007

Logistic Operator (responsible for the night shift)

QUIMONDA

Reception, storage, picking, billing, guides and respective delivery costs. Operations conducted using SAP operating system.Occasional use of stackers

Education

20032006

High-school graduate, Porto PORTUGAL

Escola Secundária Alexandre Herculano

Languages

Portuguese

native

English

upper intermediate/advanced

Spanish

fluent

Complementary Experience

AUCHAN

ENVIRONMENTAL MANAGEMENT TEAM MEMBER.
With the aim of implementing an environmental management system (EMS)

  • Promoting ecological policies according to ISO norms
  • Action plans, mechanisms and tools, objectives and targets
  • Development and promotion of an ecological business and culture
MEMBER OF THE MOTIVATIONAL TEAM
  • Encouraging socialisation between employees
  • Planning and running festive occasions and commemorative dates
  • Developing social mobilisation strategies
HEALTH AND SAFETY TEAM
  • Able to intervene in the case of emergencies

Other skills

category B driving licence
experience with SAP operating system
Windows Office - good knowledge
Internet & Computer literacy - proficient

Privacy policy

"I hereby give consent for my personal data included in the job offer to be processed for the purposes of recruitment under the Data Protection Act 1997 (Dz. U. no. 133, item 883)"