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Work experience

Jan 2014Aug 2014

Senior Executive - Business Development

Anon Solutions

Worked for IT Giants rare skills as IT Recruiter and Business development Executive in field of Pharma, Manufacturing, IT, Logistics industries

Jul 2011Mar 2012

Hardware Engineer

Sree Bharat Computers

Handled calls at customer work location

Installing of operating systems like windows XP, Vista, 7,

Supporting for Antivirus software and other basic software packages for smooth running for the business

Oct 2010Nov 2010

Customer Support Executive

Sutherland Global Services

Had Process training for Quick books

Provide Support for Quick Books Customer Support for ordering and renewal of the software

Oct 2008Dec 2009



Fresher project trainee’s allocation as per client’s requirement.

Prepared document for presale candidates as per project requirements.

IT Asset Management for internal (Infosys) and clients (Microsoft)

Worked as IT security management for Microsoft client.

Safe Disposal of Hard disk data after project complementation

Shipment tracking for the Microsoft IT Asset and coordination with Infosys finance for clearance of octroi.

Taken control for fire alarm, access management of the Microsoft building.

Worked with laptop asset and duration extension for the employees.

Sep 2006May 2008

System Test Engineer

IBM India Private Limited

Managed Level 2 Helpdesk services for providing support on day-to-day user problems.

Action to problem queues in a timely manner, handling escalations & call-outs for performing root cause analysis of problems for remote customers. Also reporting & resolving LAN/WAN issues.

Identify and ensure the fix is applied to the root cause of problems that affect Operations delivery.

Oct 2005Sep 2006

System Operator

IBM Global Services India Pvt Ltd

Level1 Managed Remote Support for IBM Intel Servers with Microsoft platform.

Monitoring of Intel server through Tivoli TEC, Tivoli NET View.

Closure of the calls within specified TAT’S to gain customer satisfaction.

Server health check and maintenance through Tivoli Remote Control

Creating, documenting and implementing Change Management / Work

Call tracking using Problem and Change Management Tools like ESM Manage Now, IBM Manage Now, Remedy and NRCPMA.

Monitoring Back up Jobs through VERITAS Backup Exec

Jun 2004Jan 2005

Help Desk Engineer

Sutherland Global Services

Provide Remote Support to Hp desktop for U.S. customer

Had technical and process training from hp tech support team for the best support to hp customers.

Had team member of twelve, we had cooperative team to succeed as one of good excellent in the shift.

Worked with Operating System XP

As per process, we support the customer who has the warranty for their system else we charge them depends on their issues

Mar 2002Mar 2003

Customer Engineer

HCL Infosystems Ltd

Hands-On Experience in handling all types of Problems in PC Troubleshooting

Handle the HCL personal computers customers having issue related with hardware components.

Handle in a team of four with FMS Group of HCL Info systems.

Worked with Operating System Windows 98/NT/ 2000/ XP

Handle with Printer Maintenance for network printers like hp laser, lipi printers, etc.

Excellent team player and with proven inter-personal skills.