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Work experience

Mar 2015Present

Customer Service Agent

XCDE Abramo

— current XCSE ABRAMO customer service agent for Assisting customers by email and phone. 

Jun 2010Aug 2013


UI and UX developer, digital media

Apr 2007Jan 2009

Editor in Chief

Music TV channel

fashion news monitoring, original content development, sound and video editing



University Degree in Literature

Maxim Gorky Literature Institute Degree in



English, Russian (native), Italian (advanced)

Project management

To grasp the scope and objectives of projects, recognize the roles and responsibilities of others, use PM tools to stay on track and become an effective member of a cross-functional team.



Co-ordinating and editing a project from proposal or rough manuscript to final manuscript, incorporating input from authors, consultants and reviewers. May include budgeting, hiring, design supervision and project co-ordination.


• Courteous telephone skills  • Reporting; conveying information; explaining issues or procedures  • Listening effectively 
• Expressing ideas in written form; editing; revising; preparing concise and
   logically written materials  • Organizing and presenting ideas effectively for both formal and spontaneous  speeches  • Participating in group discussions

Time Management

• Managing and organizing projects while being conscious of schedules and deadlines  • Setting realistic goals
• Organizing work effectively; breaking projects down into manageable steps  • Prioritizing work to do most critical tasks first

Graphic design

Digital media, Corporate Identity, Web Usability, Promo materials


Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

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