Professional Organisations

Objective

A challenging position where I can apply my knowledge and expertise in the field of Internet and Social Marketing or Management.

A communicable, active, hard working, wide range of experience and quick learner.

Work History

Work History

Marketing Communication supervisor

DTS Group

 Develops and implements marketing communication strategies to increase sales. Executes conception and supervision of communication, advertisement and promotion for each activities  referring to each target group. Manages and coordinates activities of exhibitions, events, advertising and point of sales. Cooperates and supports Sales team, product managers, product training manager for commercial plans and  activities that including of promotions, launching, and sales & marketing tools such as printing materials,  display panels etc.. Supervises subordinates for all communication and advertisement activities. Manages internal and external communication activities

Aug 2011 - Present

E-commerce Customer Service

EXtra (United Electronics Co.)

. Drive Customer Experience Excellence project

. Establish metrics to monitor service excellence

. Evaluate Customer Relationship Management (CRM) requirements and implement CRM tools to meet  these requirements

. Implement trend analysis and root cause analysis that is focused on reducing customer complaints

. Improve the customer self-service abilities to address repetitive queries

. Provide training for all new processes and tools

. Identify and implement opportunities to improve how the web site behaves, communicates to customers to    ensure the best customer journey throughout the site

. Undertake analysis of how and why customers leave the site at key points and make recommendations for improvement

. Identify opportunities and be involved in projects to improve parts of the Comet website to ensure as many  customers as possible complete their web journey and make it the best electrical retail website

. Develop a process for regularly analysing the customer experience of major new site developments and  feeding this into projects before they are implemented on the website

. Own specific customer enhancing projects as agreed with the Customer Experience Manager

Oct 2008 - Aug 2011

Marketing Specialist

EXtra (United Electronics Co.)

. Produce campaign analytics reports as required

. Assists with the development, writing, and communication of Marketing plans,         promotional recaps, creative  briefs, project recommendations, and presentations.

. Assists with writing and editing of promotional literature, newsletters, direct marketing, and Internet marketing  projects.

. Provides feedback and best practices to the Marketing support team on a consistent basis.

. Execute the day to day delivery of email marketing campaigns, e-newsletters, invitations etc.

. Collaborate with regional marketing teams to identify opportunities to develop lead nurture pathways

. Search engine optimization, Social networking, Reputation Management,

Aug 2006 - Aug 2008

Marketing Manager

Ms. Medical

Manage and coordinate all marketing, advertising and promotional staff and activities. Conduct market research to determine market requirements for existing and future products. Analysis of customer research, current market conditions and competitor information. Develop and implement marketing plans and projects for new and existing products. Manage the productivity of the marketing plans and projects. Monitor, review and report on all marketing activity and results. Determine and manage the marketing budget. Deliver marketing activity within agreed budget. Develop pricing strategy. Liaison with media and advertising . Develop and implement strategy for internet communications and B2C areas. Manage and govern the “look and feel” of websites based on global standards and branding direction. Manage the development, coordination and implementation of the editorial and creative content for all  internet marketing and websites with internal and external content providers, including advertising agencies  and content vendors. Increase visibility of customer facing websites through campaign activities, marketing strategies and search engine optimization. Conduct competitive assessments and technology scoping to identify and evaluate new industry trends and  technologies.. Define and implement appropriate measurement methodology, metrics and ROI models to evaluate internet  effort effectiveness.

Jan 2006 - Dec 2006

Computer Teacher and Network Administartor

Sham Institute

As Network AdministratorAdministration and maintenance of company’s internal systems , Configuration and set-up of all new server systems required internally for the company’s activities, Firewall administration and overall responsibility for company IT security , Administration of email servers for company-wide email , Forecasting any needed improvements, budgeting for and implementing any changes. As Computer TeacherPlan, evaluate, and revise curricula, course content, and course materials and methods of instruction , Supervise students' laboratory work , Select and obtain materials and supplies such as textbooks and laboratory equipment , Evaluate and grade students' class work, laboratory work, assignments, and papers ,Maintain student attendance records, grades, and other required records

Dec 2003 - Dec 2005

National Leader of Computer sales Team

DTS Group

 Plans, leads and supervises the sales efforts and programs Participates in the development, implementation  and evaluation of all the sales plans, oversees all the sales managers and marketing personnel and promotes  sales excellence in the staff . Responsible for developing sales strategy and company sales procedures, training and motivating sales staff  and achieving sales targets and revenue goals . Nurturing relationships with top accounts, leading the development of new products and services, participating  in national sales conferences and high level sales negotiations . Setting targets and sales goals and developing and managing the sales budget

Education

Education

Diploma Cambridge Certified Web Publisher

Cambridge Intercontinental University

Diploma Cambridge Certified Security Associate

Cambridge Intercontinental University

Diploma Cambridge Certified WAN Associate

Cambridge Intercontinental University

Diploma Cambridge Certified Ecommerce Associate

Cambridge Intercontinental University

Diploma Cambridge Certified Windows 2000 Associate

Cambridge Intercontinental University

Diploma Cambridge Certified Hardware Associate

Cambridge Intercontinental University

Diploma Cambridge Certified Internet Associate

Cambridge Intercontinental University

sham international Diploma in Stock Market & Broker in Collaboration with Oxford

Sham Institute

Interfaith Conflict Resolution

United States Institute Of Peace

Conflict Analysis

United States Institute Of Peace

Basics of Emergency Risk Communication

Columbia University LMS

Analysis of Information in Humanitarian Emergencies

Columbia University LMS

Risk Communication for High Risk and At-Risk Populations

Columbia University LMS

Elements of Leadership: Decision-Making and Problem-Solving Under Emergency Conditions

Columbia University LMS

Inbound Marketing Certified Professional

Inbound Marketing University

Certifications

Certifications

Microsoft Global Office Specialist Silver Learning Plan

Microsoft

Microsoft Global Office 2010 Specialist Gold

Microsoft

Microsoft Office for Mac 2011 - Expert Silver

Microsoft

Microsoft Retail Sales Associate for office

Microsoft

Microsoft Xbox Expert Silver 2013

Microsoft

Microsoft Xbox Expert Gold 2013

Microsoft

Microsoft Hardware Expert Silver 2011

Microsoft

Microsoft Windows Phone Retail Accreditation

Microsoft

Intel Ultrabook Expert

Intel

Intel Retail Certified Associate

Intel

Intel Retail Certified Specialist

Intel