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Summary

A technology leader with Over 23 years of hands-on experience with IT industries in the Middle East and India having considerable breadth and depth of practical experience in Planning & Design, Implementation, Technical consulting, Management of LAN and WAN Technology solutions with VMware virtualization, storage design, Microsoft technologies and network infrastructure.

Specialisation in planning, designing/implementing, technical support of VMware/Microsoft virtualization, storage design, Microsoft, Linux, Novell, Mac-OS and network infrastructure solutions

Professional Experience

2017Tilldate

Senior IT Manager & Chief Information Security Officer

UNIVERSAL HOSPITAL 

Universal Hospitals one of the fastest growing health care chains in the UAE, with branches all over the Middle East and back office in India.

Job responsibility

  • Research, plan, Implement, management and maintain Enterprise IT Infrastructure, interfaces with the technology operation. Analyze and evaluate present or proposed business procedures or problems to define data processing needs.
  • Day to day IT operation management including, end-user support, WAN, LAN & VPN Connectivity, IP Telephone, Backup & recovery , Enterprise threat management, DR Operation & Monitoring and other Business application Implementation.
  • Planning, developing, and implementing the IT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness & build and maintain vendor relationships.
  • Manage System configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality
  • Work with business planners, suppliers and technical personnel to fully understand the requirements and map these requirements to specific technologies and design/implementation capabilities
  • Manage End of Life replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the Technology initiatives and directions.
  • Lead in the implementation of new security solutions ensuring that budgets / timescales and functions are delivered in accordance to the defined requirement
  • Implementing and managing system and network security, Review violations of IT security procedures and discuss procedures with violators to ensure not repeated
  • Preparing all IT Related Documents, Coordinating with IT Dealer, Partner, AMC Provider and other solution provider for best support and services.
  • Analyze and evaluate present & proposed business procedures or problems to define data Processing needs
  • Responsible for the Project Management and its overall delivery for Healthcare Data Security projects, from the beginning till finish which includes planning, executing, monitoring and delivery of projects.
  • Governing the delivery team and ensuring that the go-live dates are honored and the targeted payment milestones are achieved;
  • Overseeing & directing the project team, managing conflicts & mentoring them for various project methodologies implementation and undertaking strategy creation for contingency planning and risk mitigation;
  • Coordinating communication throughout the project life cycle with all areas of enterprise that impacts the scope, budget, risk, resources & providing various metrics to management - tests coverage, defects analysis, dashboards;
  • Managing, analyzing & converting business requirements into functional specifications and ensuring the deliverables meet the client requirements & adhere to quality processes before being released;
  • Preparing status summary reports with details of executed, passed and failed test cases and provided regular test reports to the management;
  • Creating & sustaining dynamic environment and conducting training/mentoring sessions that fostered development opportunities and motivating performance among team members;
  • Working closely with the business analysts, developers and clients in identifying the outstanding issues in business requirements and specifications.

Project handled:

  • Successfully implemented Global IP Plan, Global Active Directory for entre Group
  • Successfully implemented Global Directory structure,
  • Successfully implemented Cloud Based Endpoint Security
  • Designed, Developed, deployed and implemented Oracle Db Live Backup / Replication to DR Site
  • DR Site for Complete Hospital Information System. It includes:
    • EMR (Electronic Medical Record)
    • LIS (Lab Information System)
    • RIS (Radiology Information System)
    • ERP (Enterprise Resource Management)
    • PIS (Pharmacy Information System)
    • CRM (Customer Relationship Management)
    • HRMS (Human Resource Management System)

 

20142017

Group IT Manager

CREATIVE GROUP

Established a successful insurance business from the ground up, strategically and innovatively growing the business and implementing policies and programs to increase company profits.

Job responsibility

  • Planning, designing & implementing, monitoring events logs, initiating, coordinating, and enforcing systems, policies, and procedures.
  • Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures
  • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends & anticipating requirements.
  • Supporting strategic plans for implementing information technologies.
  • Created systems to train and manage team members in achieving agency objectives.

Project handled

  • Project Manager – Revamping Infrastructure network (Changing enter Switches to Giga connective VLAN routing)
  • Physical environment to VMware Virtual environment
  • Project Manager – CCTV Implementation
  • Project Manager – Access Control System
  • Web Portal designing and implementing
  • Open source Project Management server
  • LED Digital Signage ( Remote managed )

Implementing, maintaining, troubleshooting & Upgrading:

  • Servers with different platform (Win2008 and Linux with workstations PCs)
  • Mail Server (Exchange Server 2007 with OWA, OMA & RPC over HTTP for remote location
  • Firewall (Sonicwall) Monitoring IT Related Hardware & Software inventory (System Auditing, Static I/Ps, Password’s, Commutation Line, Network stretcher, 25 websites) and upgrading all software and hardware, if necessary.
  • Monitoring Network traffic and managing bandwidth for the servers
  • Implement Backup and failover measures.
  • Creating Documentation / Procedures for Technical Management for technical operations in the affiliates
  • Worked with the developers team for implementing WEB PORTAL
  • Annual Security auditing, IT budgeting, Network consolidation, Reporting & Planning

.

20062013

Senior IT Administrator (Network & Security)

WORKZ GROUP

A rapidly expanding and a leading provider of products and services, supplying to the majority of network operators in the Middle East and Africa region Workz facilitates Middle East and African Telecoms related companies' transition from the local arena to the global stage. It employs more than 100 full time commercial staff and 120 production outsource staff.

 

Job responsibility

  • Standardized network management and monitoring tools across the organization to provide real-time alerting leading to greater uptime and increased security
  • Draft and implement policies and procedures regarding network equipment, maintenance and monitoring.
  • Responsible for maintaining IT infrastructure including server hardware, VMware environment, data storage, switching and routing, backups, email, firewall, spam filtering, AV, VPN, network monitoring, and all Microsoft technologies.
  • Server performance analysis and performance tuning OF Exchange & SQL server workloads running both transactional and analytical data warehouses in an enterprise environment.

 

Accolades

  • Reduced corporate communications costs by 40% through effective vendor management, contract negotiations and convergence of technical solutions.

Project handled

Project Manager – Migrating physical Data centre  and entire office location in minimum down time   Physical environment to VMware Virtual environment

Project Manager – New Secure cratch card Production factory with office

Highly secure Infrastructure network with vMWare Virtual environment, Secure IP CCTV network, IP PABX, Access Control System, Intuit Alarm System, Fire protection system & Uninterrupted Power protection system in 2 months’ time     

Team Leader - Revamping enter physical network to VMware Virtual environment without downtime (Domain Controllers, Exchange Server, SQL Db Server, Oracle Db Server, WEB Portal)

Team Leader - Revamping Infrastructure network (Changing enter Switches to Giga connective VLAN Routing with port wise authentication)

Team Leader - Investigating & Generating Forensic Evidence of E-mail Fraud, FTP access, File Transfer of EX-Employees and handover to Dubai Police (Cyber Crime – Investigation Team)

Implementing, maintaining, troubleshooting & Upgrading:

  • 40 Servers with different platform (Win2008 / 2003 with more than 300 PCs)
  • Mail Server (Exchange Server 2007 with OWA, OMA & RPC over HTTP for remote location
  • Firewall (Cisco Pix/ASA + ISA Server 2006 & MXtreme/Watchguard Mail firewall) Monitoring IT Related Hardware & Software inventory (System Auditing, Static I/Ps, Password’s, Commutation Line, Network stretcher, 25 websites) and upgrading all software and hardware, if necessary.
  • Monitoring Network traffic and managing bandwidth for the servers
  • Implement Backup and failover measures.
  • Creating Documentation / Procedures for Technical Management for technical operations in the affiliates
  • Worked with the developers team for implementing WEB PORTAL
  • Annual Security auditing, IT budgeting, Network consolidation, Reporting & Planning
  • Cisco based VPN connectivity for interoffice communication
  • Migration project

  

20022006

Network Admin. & Technical Supervisor (Media)

GLOBAL BUSINESS SERVICES GROUP

Global Business Services is one of the leading, most dynamic and progressive technology-oriented business groups in the Middle East provide quality services for various customers in Telecommunications, Broadcasting, Film, and Audio-Visual Production, Events & Financial Services.

GBS-AD, GBS-DXB, GBS Multimedia, GGJ-DXB, GIT-AD, Global Stars, MITV & MusicPlus TV, Emirates E-Pay, Global Gems & Jewellery ) with forays into Multimedia Services, Interactive Solutions, TV Channels, Gold & Diamond Manufacturing; Etc. GBS has operations in Germany, Czech, Beijing, Dubai, Dubai Media City, Gold & Diamond Park - Dubai and is headquartered in Abu Dhabi, United Arab Emirates.

 

Job responsibility

The responsibilities include a variety of tasks such as, installation, maintenance and up-gradation of servers, workstations and communication equipment at the HO and other branches (and divisions Evaluating & Counselling group mgt. on any development/upgrades in IT field. A few are as listed below:

 

Implementing, maintaining, troubleshooting & Upgrading:

  • 30 Servers with different platform (Win2000/Linux/Mac/Silicon Graphics servers and workstations, IVR Server, SMS Server, MMS Server, RAS Server, Linux Server for Pre-Paid solution, Terminal service, Office PCs at 5 different locations/branches – consists of more than 200 PCs)
  • Mail Server (Exchange Server 2000 with GFI Mail Filter), 190 mailbox with web access and IMAP/POP3 client for remote location
  • Firewall (ISA Server 2000 / Linux Firewall)
  • Anti-virus Symantec Enterprise Edition
  • Taking weekly, monthly and quarterly reports of Telephonic & Attendance for accounts department
  • Responsible for technical support provide remote and hands on customers for 9 company’s all over UAE and improve customer support methods and Provide 24x7 technical support as required
  • Manage customer issues, escalation and ensure satisfactory resolution creating tickets and solving problems
  • Installation and Maintaining I/P based telephonic system 3Com NBX100 with 180 stations, creating users with rights/monitoring/reporting call transactions for auditing purpose from 3 different locations.
  • Monitoring IT Related Hardware & Software inventory (System Auditing, Static I/Ps, Password’s, Commutation Line, Network stretcher, 25 websites) and upgrading all software and hardware, if necessary.
  • Data Backup from 30 Servers, different platform (Windows / Linux / MAC)
  • Designing and supervision of installation of Structured Cabling at various office locations and projects, including Exhibitions & live events.
  • Monitoring Network traffic and managing bandwidth for the servers
  • Maintaining Access Card (security id card) with SQL 2000 database (creating users/reporting attendance transactions)
  • Responsible for all Communication Lines ( Leased Line, Frame Relay, ISDN PRI, ISDN, ADSL & Local Lines )
  • Responsible for regular in-house training meetings, discussions.
  • As SMS solution provider I was responsible for Corp. Clients (HH. Sheikh Khalifa Bin Sultan Al Nayhan’s Private Office & HH. Sheikh. Manzoor private office)
  • Administrating E-Pay Server ( Linux Based ) Etisalat Electronic Pay for Wasil pre paid card

 

 

20002002

System Administrator

ARABIAN OIL

Al Suwaidi Group of Companies (Arabian Oil Co. LLC / Arabian Tankers Co. LLC / Gulf Oil Co. LLC / Gulf Tankers Co. LLC / Gulf Bunkering Co. WLL / Oman Marine Engineering Supply Co. Ltd.) are into Shipping, Ship Management, Chartering & Oil Trading.  Under this Group there are 6 companies located in different locations and I was the in-charge of IT Department. The company has 14 vessels (Ships) and some of the vessels are connected to our mail servers.

 

Job responsibility

I had been working in this company for administering the systems and was heading the IT department in the organization. My primary job function is to maintain smooth running of the servers and network, support the representatives from parent companies to link to their networks on visits, support users within the organization and to support the various products on any technical issues and implement new technology on systems infrastructure.

 

My initial project was to design and implement a new IT strategy for moving from the NT Servers & Exchange 5.5 to Windows 2000 & Exchange 2000, Platform implemented on ADS with backup, Firewalls from Symantec, Internet access with secure web rules with Symantec Web security over ISDN Leased Line, Fax routing service with WinFax server and Outlook Client.

The networking hardware consists of Rack mounted Compaq and Acer Servers, 3 Com and Belkin switches,   Cisco 1721 Routers on the Ethernet LAN which links to the branch Office on RAS connectivity.

 

Installing, maintaining & troubleshooting:

  • Computers and Communication equipment in office & vessels (WAN)
  • Implement and maintain Windows 2000 & NT Server with 50 Client stations
  • ISDN LAN connection with static TCP I/P
  • Implement and maintain Mail Server (Exchange Server 2000, 5.5) and Outlook with SMTP and POP3 clients
  • Anti-virus Enterprise edition (Symantec network management console version)
  • Maintaining Accounting software Client Server version and taking special reports using Crystal Report
  • Analyse and resolve problems associated with servers and clients stations
  • Developed and maintained web site
  • Backup data files to ensure data security & integrity

 

Develop plans and implement the overall strategic goals of an organization's network system, Evaluate and recommend new structure.

 

 

19982000

Chief Technical Support Engineer

Micro Pro Computers, Dubai

Micro Pro Computers are the dealers for Compaq Computers, Sage Accounting (UK), Microsoft Solutions Provider & Disruptors of MPC System and the complete Hardware division (Service division) was handled by me.

 

Job responsibility

 I had been working as a Chief Technical Support Engineer in the customer support department of this company focusing to implement networking projects in the region. I took part in the projects for SMB customers and also worked in the team for bigger projects. I worked on all branded systems from Compaq, Dell, Packard Bell, Leo and HP.

Additionally, I was also working for the support of corporate projects in the Dubai Police (Control Room), Ministry of Health, Dubai Port & Customs, Dubai Court, Dubai International School, Renaissance Hotel & Imation Middle East, I had been working with NT Domain based networks and Novell 3.x, 4.x, The major projects I had been heading included Windows NT 4/ Exchange 5.5 / IIS 4 systems and Cisco connectivity

 

Project handled

  • Provided comprehensive support for 450 Corporate Clients at each level of multi-tier support organization for consumer and enterprise software & Hardware
  • Troubleshooting issues face-to-face, by telephone and via e-mail
  • Discussing and implementing new solution for prospective clients,
  • pre-Installation for O.S, servicing computers & peripheral (printer, plotter & scanner) receiving call from client
  • Controlling service engineers (coordinating) and allocating calls to them and myself
  • Discussing and working jointly with software developers in providing better solutions to clients

 

Accolades

 Track record efficiency of 100% resolution on First encounter with product/computer related issue

 

19951998

Engineer Sales & Service (Customer Support)

DIGICOM InfoTech, Kerala, India

Digicom InfoTech is the authorised channel partner of Redington India Ltd. and the Authorised Service Centre for (Compaq, AST, Hewlett Packard, Epson, Umax Scanner & Apple Macintosh

 

Job responsibility

This was my first job, joined as a Customer Support Engineer and maintained a number of SMB customers in the Northern Kerala region. Basic Assembling of HCL-HP computers, supporting HP CPO products, installations of PCs and Servers on Unix, Netware 2.2, Windows 95 and Windows NT 3.x and maintaining the dealers and resellers in the region constitutes the nature of the job. Back end support, interface between engineers and I was also responsible for implementing the LAN/ WAN solution.

  • Supporting HP /Epson products, installations of PCs and Servers on Unix, Netware 2.2, Windows 95 and Windows NT 3.x
  • Service point of HP / Epson Peripheral in South India and I was the in-charge of customer support
  • Provided Local Area Network (LAN) support to customer with issues related to their hardware such as Server / Desktop, Built computers from parts. Installed, configured and trouble shot Network and Hardware

 

Project handled

System Analysts & Service Engineer

Data Communication & Maintenance Section in “Election 98” for Science & Technology Entrepreneurship Development Project (Department of Science & Technology Govt of India) & DIGICOM InfoTech

 

Job Responsibility

Completely responsible for installation and maintenance of Win NT Server, Win 95 Clients and Remote Access Services, Transferring data from various polling booths to the main station and from there Sending data to Unix Server (Configuring Network Printers & Fax Modems) 

Education

20062011

BSc Information Technology

Annamalai University, Annamalainagar (Distance education)
19901994

Bachelor of Engineering in Electronics & Communication

University of Mangalore, Mangalore
19941995

Advance Diploma in Computer Hardware & Network Management

Sree Chakra Computer Institute, Madras
19971997

Computer Peripheral Service Training

Trained HP & EPSON Peripheral Service training under “REDINGTON INDIA Pvt. Ltd.”

PROFESSIONAL GOALS

Every project is treated with highest degree of professionalism & executed to the complete satisfaction of the customers. I would like to work with demanding & challenging projects with a lot of learning involved in new areas, which will get me a better exposure towards the client/server based system.  A cordial working environment helps in giving better output.

 I here by declare that the information furnished above, are true to the best of my knowledge and belief.