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Summary

A technology leader with Over 23 years of hands-on experience in project management, business analysis, systems analysis, requirement gathering, governing, risk/gape analysis & IT budgeting. Comprehensive domain grasp across all areas with expertise in defining project scope, assessing and managing project risks, managing requirement gathering process, project analysis, product development and presenting results to key stakeholders.

Well versed in various sectors and organizing technical demonstrations with a significant track record of accomplishing numerous projects across different OS. (Microsoft, Linux, Novell, Mac-OS and Specialisation in planning, designing/implementing VMware/Microsoft virtualization & storage design virtualization.)

Professional Experience

2017Tilldate

Senior IT Manager & Chief Information Security Officer

UNIVERSAL HOSPITAL 

Universal Hospitals one of the fastest growing health care chains in the UAE, with branches all over the Middle East and back office in India.

Job responsibility

  • Research, plan, Implement, management and maintain Enterprise IT Infrastructure, interfaces with the technology operation. Analyze and evaluate present or proposed business procedures or problems to define data processing needs.
  • Day to day IT operation management including, end-user support, WAN, LAN & VPN Connectivity, IP Telephone, Backup & recovery , Enterprise threat management, DR Operation & Monitoring and other Business application Implementation.
  • Planning, developing, and implementing the IT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness & build and maintain vendor relationships.
  • Work with business planners, suppliers and technical personnel to fully understand the requirements and map these requirements to specific technologies and design/implementation capabilities
  • Lead in the implementation of new security solutions ensuring that budgets / timescales and functions are delivered in accordance to the defined requirement 
  • Implementing and managing system and network security, Review violations of IT security procedures and discuss procedures with violators to ensure not repeated
  • Preparing all IT Related Documents, Coordinating with IT Dealer, Partner, AMC Provider and other solution provider for best support and services.
  • Analyze and evaluate present & proposed business procedures or problems to define data Processing needs
  • Responsible for the Project Management and its overall delivery for Healthcare Data Security projects, from the beginning till finish which includes planning, executing, monitoring and delivery of projects.
  • Governing the delivery team and ensuring that the go-live dates are honored and the targeted payment milestones are achieved;
  • Overseeing & directing the project team, managing conflicts & mentoring them for various project methodologies implementation and undertaking strategy creation for contingency planning and risk mitigation;
  • Managing, analyzing & converting business requirements into functional specifications and ensuring the deliverables meet the client requirements & adhere to quality processes before being released; 
  • Preparing status summary reports with details of executed, passed and failed test cases and provided regular test reports to the management;
  • Creating & sustaining dynamic environment and conducting training/mentoring sessions that fostered development opportunities and motivating performance among team members;
  • Working closely with the business analysts, developers and clients in identifying the outstanding issues in business requirements and specifications.
20142017

Group IT Manager

CREATIVE GROUP

Established a successful insurance business from the ground up, strategically and innovatively growing the business and implementing policies and programs to increase company profits.

Job responsibility

  • Planning, designing & implementing, monitoring events logs, initiating, coordinating, and enforcing systems, policies, and procedures.
  • Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures
  • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends & anticipating requirements.
  • Supporting strategic plans for implementing information technologies.
  • Created systems to train and manage team members in achieving agency objectives.

20062013

Senior IT Administrator (Network & Security)

WORKZ GROUP

A rapidly expanding and a leading provider of products and services, supplying to the majority of network operators in the Middle East and Africa region Workz facilitates Middle East and African Telecoms related companies' transition from the local arena to the global stage. It employs more than 100 full time commercial staff and 120 production outsource staff.

Job responsibility

  • Standardized network management and monitoring tools across the organization to provide real-time alerting leading to greater uptime and increased security
  • Draft and implement policies and procedures regarding network equipment, maintenance and monitoring.
  • Responsible for maintaining IT infrastructure including server hardware, VMware environment, data storage, switching and routing, backups, email, firewall, spam filtering, AV, VPN, network monitoring, and all Microsoft technologies.
  • Server performance analysis and performance tuning OF Exchange & SQL server workloads running both transactional and analytical data warehouses in an enterprise environment.

 

Accolades

  • Reduced corporate communications costs by 40% through effective vendor management, contract negotiations and convergence of technical solutions.

20022006

Network Administrator & Technical Supervisor (Media)

GLOBAL BUSINESS SERVICES GROUP

Global Business Services is one of the leading, most dynamic and progressive technology-oriented business groups in the Middle East provide quality services for various customers in Telecommunications, Broadcasting, Film, and Audio-Visual Production, Events & Financial Services.

GBS-AD, GBS-DXB, GBS Multimedia, GGJ-DXB, GIT-AD, Global Stars, MITV & MusicPlus TV, Emirates E-Pay, Global Gems & Jewellery ) with forays into Multimedia Services, Interactive Solutions, TV Channels, Gold & Diamond Manufacturing; Etc. GBS has operations in Germany, Czech, Beijing, Dubai, Dubai Media City, Gold & Diamond Park - Dubai and is headquartered in Abu Dhabi, United Arab Emirates.

 

Job responsibility

The responsibilities include a variety of tasks such as, installation, maintenance and up-gradation of servers, workstations and communication equipment at the HO and other branches (and divisions Evaluating & Counselling group mgt. on any development/upgrades in IT field.  

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20002002

System Administrator

ARABIAN OIL

Al Suwaidi Group of Companies (Arabian Oil Co. LLC / Arabian Tankers Co. LLC / Gulf Oil Co. LLC / Gulf Tankers Co. LLC / Gulf Bunkering Co. WLL / Oman Marine Engineering Supply Co. Ltd.) are into Shipping, Ship Management, Chartering & Oil Trading.  Under this Group there are 6 companies located in different locations and I was the in-charge of IT Department.

 

Job responsibility

I had been working in this company for administering the systems and was heading the IT department in the organization. My primary job function is to maintain smooth running of the servers and network, support the representatives from parent companies to link to their networks on visits, support users within the organization and to support the various products on any technical issues and implement new technology on systems infrastructure. 

19982000

Chief Technical Support Engineer

Micro Pro Computers, Dubai

Micro Pro Computers are the dealers for Compaq Computers, Sage Accounting , Microsoft Solutions Provider & Disruptors of MPC System and the complete Hardware division (Service division) was handled by me.

 

Job responsibility

 I had been working as a Chief Technical Support Engineer in the customer support department of this company focusing to implement networking projects in the region. I took part in the projects for SMB customers and also worked in the team for bigger projects. I worked on all branded systems from Compaq, Dell, Packard Bell, Leo and HP.

Corporate projects in the Dubai Police (Control Room), Ministry of Health, Dubai Port & Customs, Dubai Court, Dubai International School, Renaissance Hotel & Imation Middle East.

 

19951998

Engineer Sales & Service (Customer Support)

DIGICOM InfoTech, Kerala, India

Digicom InfoTech is the authorised channel partner of Redington India Ltd. and the Authorised Service Centre for (Compaq, AST, Hewlett Packard, Epson, Umax Scanner & Apple Macintosh

 

Job responsibility

This was my first job, joined as a Customer Support Engineer and maintained a number of SMB customers in the Northern Kerala region. Basic Assembling of HCL-HP computers, supporting HP products, installations of PCs and Servers on Unix, Netware 2.2, Windows 95 and Windows NT 3.x and maintaining the dealers and resellers in the region constitutes the nature of the job. Back end support, interface between engineers and I was also responsible for implementing the LAN/ WAN solution.

Education

20062011

BSc Information Technology

Annamalai University, Annamalainagar (Distance education)
19901994

Bachelor of Engineering in Electronics & Communication

University of Mangalore, Mangalore

PROFESSIONAL GOALS

Every project is treated with highest degree of professionalism & executed to the complete satisfaction of the customers. I would like to work with demanding & challenging projects with a lot of learning involved in new areas, which will get me a better exposure towards the client/server based system.  A cordial working environment helps in giving better output.

 I here by declare that the information furnished above, are true to the best of my knowledge and belief.