Download PDF

Ana Sofia Da Silva Oliveira

Graduated in Hotel Management

Work experience

Meliã White House, London
Oct 2015Apr 2016

Guest Experience Assistant - Trainee

Management and follow up of VIP guests; Customer service; Event's promotion; Complaints management; Quality control; Comments' management in ReviewPro, TripAdvisor and Booking.com pages.

Cross trainings: Reception, Housekeeping, Concierge, Marketing.

Porto Palácio Hotel & Spa
Aug 2014Aug 2014

Spa Receptionist

Organization of the agenda of therapists and the spa; Invoicing; Inventory; Receiving and forwarding clients; Guided tours throw the spa.

Meliã Sky Hotel, Barcelona
Mar 2014Jul 2014

F&B Department - Trainee

Waitress' main functions in the different areas of the department - Room Service, Banqueting, Restaurant and Bar. Invoincing.

Porto Palácio Hotel & Spa
Jul 2013Jul 2013

Spa Receptionist

Organization of the agenda of therapists and the spa; Invoicing; Inventory; Receiving and forwarding clients; Guided tours throw the spa.

Education

ESEIG - Escola Superior de Estudos Industriais e de Gestão
Sep 2012Jul 2015

Hotel Management

Career Prospects: 
Direction and Management of different areas of work in hotels and catering (F&B Director; Director of Accommodation; Commercial & Sales Director, Assistant Director, Hotel Director). Direction and Management of the hotel component in hospital, clinical institutions, nursing homes and spas.

Languages

Good comprehension and expression in English and Spanish.

Skills

Computer skills and competences

Microsoft Office: Word, Excel, PowerPoint, Publisher

Internet, Outlook, New Hotel, Opera PMS, Micros.

Technical skills and competences

Technical service catering; Preparing a Mise-en-place; Wine service.

Customer Service; Quality control.

Organisational skills and competences

Participation in th organization of school and hotel events open to the outside, especially restaurant. Organization of an event (3rd year of Graduation); Team work coordination.

Social skills and competences

In organization of events were acquired skills of teamwork and direct contact with the customer.