Ana Sofia Da Silva Oliveira

  • Porto, Portugal
Ana Sofia Da Silva Oliveira

Graduated in Hotel Management

Work History

Work History
Oct 2015 - Apr 2016

Guest Experience Assistant - Trainee

Meliã White House, London

Management and follow up of VIP guests; Customer service; Event's promotion; Complaints management; Quality control; Comments' management in ReviewPro, TripAdvisor and Booking.com pages.

Cross trainings: Reception, Housekeeping, Concierge, Marketing.

Aug 2014 - Aug 2014

Spa Receptionist

Porto Palácio Hotel & Spa

Organization of the agenda of therapists and the spa; Invoicing; Inventory; Receiving and forwarding clients; Guided tours throw the spa.

Mar 2014 - Jul 2014

F&B Department - Trainee

Meliã Sky Hotel, Barcelona

Waitress' main functions in the different areas of the department - Room Service, Banqueting, Restaurant and Bar. Invoincing.

Jul 2013 - Jul 2013

Spa Receptionist

Porto Palácio Hotel & Spa

Organization of the agenda of therapists and the spa; Invoicing; Inventory; Receiving and forwarding clients; Guided tours throw the spa.

Education

Education
Sep 2012 - Jul 2015

Hotel Management

ESEIG - Escola Superior de Estudos Industriais e de Gestão

Career Prospects: 
Direction and Management of different areas of work in hotels and catering (F&B Director; Director of Accommodation; Commercial & Sales Director, Assistant Director, Hotel Director). Direction and Management of the hotel component in hospital, clinical institutions, nursing homes and spas.

Languages

Good comprehension and expression in English and Spanish.

Skills

Skills

Computer skills and competences

Microsoft Office: Word, Excel, PowerPoint, Publisher

Internet, Outlook, New Hotel, Opera PMS, Micros.

Technical skills and competences

Technical service catering; Preparing a Mise-en-place; Wine service.

Customer Service; Quality control.

Organisational skills and competences

Participation in th organization of school and hotel events open to the outside, especially restaurant. Organization of an event (3rd year of Graduation); Team work coordination.

Social skills and competences

In organization of events were acquired skills of teamwork and direct contact with the customer.