Ana Nunes

  • aim.furtado@gmail.com

Work History

Work History

Trainee

International Organization For Migration
Trainee 6 months On the execution of development cooperation projects which had particular orientation to migrants communities in Portugal. Assist in the organization of meetings, seminars and conferences. Doing general administrative support of ongoing projects.

Trainee

Fundação da Juventude
Trainee 1 year and 6 months Giving support to the implementation of training projects to young people.
Feb 2004 - Present

Supervisor

PT Prime
DoisBr At this present moment I am working in Portugal Telecom doing remote support for customer and internal network infrastructure; troubleshooting of network devices running on various platforms(Cisco, CA Spectrum, ServiceDesk); administration of network devices; analysis of error logs and reporting of issues; monitoring of critical customer network infrastructure; handling notifications and escalations. 1st Line Technician 3 years Supervising all equipments belonging to enterprises clients in solving troubles in their communication systems(voice and data) as well maintaining contact with outsourcing enterprises which are helpful in the resolution of troubles related with telecommunications. These services are done by phone or email.

Education

Education

Diplôme

Alliance Française
2004

D.Eng

Universidade Lusíada