Ana Nikolova

                      

Work History

Work History
Aug 2013 - Jul 2014

Volunteer

Landesjugendreferat Kärnten

▪Event organization.
▪Responsible for interdepartmental communication.
▪Responsible for Training new volunteers
▪Briefing top management.

Jan 2013 - Mar 2013

Custermer care agent

First online solutions

▪ Have successfullt acquired the most difficult custumer care techniques
▪Increased volume of custumers who have been served per day
▪Improving the post customer care service at the company 

Aug 2012 - Oct 2012

Lecturer

Lovely Professional University 

▪Organizing schedule
▪Teaching students about international business
▪Taught public speaking
▪Explored the area International economics and business with international students

Jan 2011 - Mar 2011

Aisecc Internship Program

World without borders

▪ Working on a social project dedicated to world cultures discovery and development of leadership potential of Ukrainian pupils

Education

Education

Bachalor in international economic relations

Economic University of Varna

▪Finance
▪International economics
▪Digital Marketing
▪International Marketing
▪German courses


 Skills

Skills

Language Skills

Native Bulgarian speaker

Advanced English language  skills

Advanced Greman language  skills

Job-related skills

Cultural expert
▪Copy writing Skills
▪Entry strategy developer for new markets
▪English and bulgarien at native level and German at intermediate level
▪Excellent communication and presentation skills
▪Statistics/ Forecasting
▪Deep Understanding about the present  market in Bulgaria

Organisational / managerial skills

.▪I consider crisis management as my strong point.
▪I am easy to speak to and always open to listen to new opinions and point of view

Communication skills

I have excellent communication and presentation skills which i have honed everyday working as a custom care agent and  as a teacher .My job required me to address the staff/students on daily basis.I was chosen to represent my organization in many events based on my communication skills.