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Ana González

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Work experience

Apr 2014Present

Software Tester

Make IT Work - Uruguay
Aug 2011Present

Auxiliar administrativa II

Poder Judicial de la República Oriental del Uruguay
Feb 2011Sep 2011

Assistant Systems Engineer

Tata Consultancy Services
Feb 2009May 2010

Product Support Frontline Analyst

Sabre Airline Solutions
• Support various Sabre Airline Solutions products, designed specifically for airlines. • Chaos analysis, using diagnose tools, identifying problem areas and recommending corrective measures. • 80% of support done via e-mail, remaining 20% is done over the phone.
Apr 2007Apr 2009

Technical Support Analyst

Sabre Holdings
Technical support provided for several Sabre Travel Network designed specifically for travel agencies. • Provided assistance in connectivity, Java, browser issues, Operating Systems, printers, travel reservations. • 80% of support done over the phone, the rest was provided through e-mail and chat.

Education

20142015

Tecnicatura en Redes y Software

Universidad Tecnológica del Uruguay
20032005

Bachillerato en Mantenimiento y Procesamiento Informático

Centro de Educación Técnico Profesional

Skills

8
2
PHP
2
SQL
4
HTML
2
MySQL
8
Technical Support

Certifications

Certificate of Proficiency in English

Portafolio