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Work experience

Sep 2007Present

Associate Location Services

Accenture Management Consulting, Lisbon

▪  Processing same day space reservation requests (assign space, catering & equipment) and help ensure optimal workspace occupancy;

▪  Collecting space utilization data;

▪  Contributing to the preparation of daily, weekly, and monthly reports;

▪  Coordinating with various departments the organization of the internal spaces and resources allocated;

▪  Provide support and/or execute activities related to in-site meetings and events;

▪  Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor;

▪  Perform administrative duties according to location guidelines.

May 2008Sep 2010

Recruitment Consultant

Rituais do Lar, Lisbon

▪  Advertise vacancies by drafting and placing adverts in a wide range of media, for example newspapers, websites, magazines;

▪  Use candidate databases to match the right person to the client's vacancy;

▪  Receive and review applications, managing interviews;

▪  Request references and check the suitability of applicants;

▪  Organize interviews for candidates as requested by the client;

▪  Brief with the candidate about the responsibilities, salary and benefits of the job in question.

Feb 2002Sep 2007

Team Supervisor-Customer Retention

Prosegur Security Company, Lisbon

▪  Prior analysis of contractual rescission's;

▪  Support for elaboration of proposals for renegotiation of contracts;

▪  Monitoring activities of BackOffice team;

▪  Analysis of claims and referral to the Purveyors Office;

▪  Database Management, control and monitoring the flow of tasks / operations.

Jan 2001Mar 2002

Team Supervisor-Human Resources

Ambimed - HCWM, Lisbon

▪  Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;

▪  Recruiting staff - this includes preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;

▪  Daily management of the workteams;

▪  Management of the assigned Ambimed facilities;

▪  Quality Control.



Sep 2000Dec 2000

Administrative Associate

Caixa Geral de Depósitos


▪  Data input to create accounts for university students (CUP - Caixa Universidade Politécnico);

▪  Archive.

Oct 1998Aug 2000

Client Support

Unibanco, Lisboa 

Unibanco, Lisboa (Portugal)

▪  Receiving calls and emails from customers and clients, e.g. queries, requests, orders and complaints;

▪  Telemarketing, contact potential customers and clients with the aim of gathering information or selling Unibanco products.



Degree in Human Resource Management

Universidade Lusíada

Universidade Lusíada de Lisboa, Lisbon (Portugal)

Aug 2010Aug 2010

Organization and Event Management - Iniciation (20h)

Sep 2010Sep 2010

Organization and Event Management - Advanced (40h)

Certform, Lisboa