ana fernandes

  • Lisbon, Portugal 

Work experience

Work experience
Sep 2007 - Present

Associate Location Services

Accenture Management Consulting, Lisbon

▪  Processing same day space reservation requests (assign space, catering & equipment) and help ensure optimal workspace occupancy;

▪  Collecting space utilization data;

▪  Contributing to the preparation of daily, weekly, and monthly reports;

▪  Coordinating with various departments the organization of the internal spaces and resources allocated;

▪  Provide support and/or execute activities related to in-site meetings and events;

▪  Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor;

▪  Perform administrative duties according to location guidelines.

May 2008 - Sep 2010

Recruitment Consultant

Rituais do Lar, Lisbon

▪  Advertise vacancies by drafting and placing adverts in a wide range of media, for example newspapers, websites, magazines;

▪  Use candidate databases to match the right person to the client's vacancy;

▪  Receive and review applications, managing interviews;

▪  Request references and check the suitability of applicants;

▪  Organize interviews for candidates as requested by the client;

▪  Brief with the candidate about the responsibilities, salary and benefits of the job in question.

Feb 2002 - Sep 2007

Team Supervisor-Customer Retention

Prosegur Security Company, Lisbon

▪  Prior analysis of contractual rescission's;

▪  Support for elaboration of proposals for renegotiation of contracts;

▪  Monitoring activities of BackOffice team;

▪  Analysis of claims and referral to the Purveyors Office;

▪  Database Management, control and monitoring the flow of tasks / operations.

Jan 2001 - Mar 2002

Team Supervisor-Human Resources

Ambimed - HCWM, Lisbon

▪  Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;

▪  Recruiting staff - this includes preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;

▪  Daily management of the workteams;

▪  Management of the assigned Ambimed facilities;

▪  Quality Control.



Sep 2000 - Dec 2000

Administrative Associate

Caixa Geral de Depósitos


▪  Data input to create accounts for university students (CUP - Caixa Universidade Politécnico);

▪  Archive.

Oct 1998 - Aug 2000

Client Support

Unibanco, Lisboa 

Unibanco, Lisboa (Portugal)

▪  Receiving calls and emails from customers and clients, e.g. queries, requests, orders and complaints;

▪  Telemarketing, contact potential customers and clients with the aim of gathering information or selling Unibanco products.


2002 - 2007

Degree in Human Resource Management

Universidade Lusíada

Universidade Lusíada de Lisboa, Lisbon (Portugal)

Aug 2010 - Aug 2010

Organization and Event Management - Iniciation (20h)

Sep 2010 - Sep 2010

Organization and Event Management - Advanced (40h)

Certform, Lisboa