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Work History

July 2016Present

Bilingual Refugee Social Services Support Specialist

Refugee Services of Texas

Job Duties:

  • Educate and inform community partners, volunteers, and the general public of programs offered and populations served
  • Conduct preliminary screenings determining eligibility for RSS programs with clients soliciting these services
  • Schedule appointments and coordinate schedules for RSS staff and programs
  • Answer phones and route messages to appropriate staff members
  • Provide daily management and organization of mail for seven programs with special emphasis on Immigration Services;  RSS Support Specialist will receive training regarding RSS Integration and immigration services eligibility
  • Submit regular purchase orders that maintain adequate office supplies for the organization
  • Assist with check distribution for various programs on a monthly basis and ensure required signatures are obtained
  • Manage RSS program bus passes; tracking distribution and submitting weekly reconciliation logs to the RST Petty Cash Custodian
  • Identify and implement solutions for various programs on a regular basis
  • Preserve  privacy and strict confidentially of client personal information
  • Attend organizational meetings on a weekly basis and as needed
  • Assist in other duties, tasks, and responsibilities as requested 
  • Assist the SAS Program Supervisor to schedule, organize and coordinate monthly SAS client workshops/orientations covering a range of topics: housing, food security, women’s health etc.
  • Provide volunteer opportunity updates to RST’s Volunteer/Housing Coordinator per the RSS programmatic needs
  • Participate in the weekly staff scheduling meeting; provide new referrals during the meeting to the appropriate program supervisor
  • Assist program supervisors to conduct file review while not managing the office reception
Jan 2015July 2016

Medical Receptionist

Babin's MyOptics

Purpose: To assist doctor in daily operations of the office.

Duties and Responsibilities:

Patient Management:

  • Answer telephone
  • Schedule appointments
  • Confirm appointments (day before)
  • Greet patients
  • Customer service: educate patients and potential patients
  • Coordinate office flow – track patient from entry through departure
  • Process patient forms
  • Answer patient questions about insurance coverage

Office Procedures:

  • Prepare patient charts the day before scheduled
  • Complete insurance billing forms
  • Inventory and maintain office supplies, forms, brochures, and handouts
  • Maintain neat and clean general office and shop appearance, including exam, storage and bathrooms.


  • Manage patient charts
  • Input patient data and billing information into the computer
  • Manage invoices
  • Maintain filing system, transfer files to storage at 3 years send recall cards at 2 years
  • Sort mail/ deliver mail
  • Update doctor’s provider insurance list, prepare re-credentialing papers for his signature
  • Order contacts
  • Send Thank You notes to new patients and Thank You for referral cards.

  • Other duties as assigned.
March 2016May 2016

Community Engagement Assistant Intern

Goodwill Industries of Dallas, INC.

Goodwill seeks a Community Engagement Research Intern to support ongoing community engagement activities within the agency. This individual will perform in-depth research of the corporate philanthropic marketplace gathering, recording, and analyzing qualitative and quantitative data and communicating their findings to the leadership.

Responsibilities Include:

  • Research, collecting and analyzing data information to help support community engagement.
  • Minimum Qualifications (Knowledge, Skills, Abilities & Competencies):
    • Excellent computer skills including Microsoft office and familiar with internet search engines such as Google, Bing, etc.
    • Organized and detail oriented
    • Excellent communication skills (verbal and written)
    • Self-motivated and comfortable working both independently and as part of a team
Aug 2014Dec 2014

Program Administration - Student Assistant 

University of North Texas at Dallas

1. Scheduling Rooms for various functions
2. Arranging meetings balancing calendars and scheduling to allow for productivity
3. Completing and administering necessary meeting documentation (attending weekly staff meetings, drafting and sending out meeting minutes and agendas, creating any supplemental materials needed by the Office of Experiential Learning for meetings etc.)
4. Answering basic phone calls and replying to email inquiries regarding the functions of the Office of Experiential Learning.
5. Interpreting and clarifying Office of Experiential Learning procedures to faculty, administration, staff, students, tutors, and visitors.
6. Ensuring operation of equipment by completing preventive maintenance requirements; contacting I.T. and other necessary parties for repairs; maintaining equipment inventories; evaluating new equipment and techniques and labeling as necessary.
7. Assisting director in developing and maintaining office and staffing plans (peer tutors, meetings, training)
8. Assisting students in scheduling appointments for the Office of Experiential Learning & Career Services
9. Directing the daily in-and-out flow of students in the Office of Experiential Learning
10. Following appropriate safety procedures and security measures related to work performed.


Aug 2012May 2016

Bachelors in Sociology

University of North Texas at Dallas

Aug 2008May 2012

Associates in Arts 

Brookhaven Community College
Aug 2008May 2012

Honors/Regents High School/Secondary Diploma Program

Early College High School

Volunteer Experience

May 2016Present

Prosper Patient/ Caregiver Companionship/ Activity Leader - Coppell, TX

Sandy Lake Rehabilitation and Care Center

Patient visitation, life review, discuss hobbies & interests, current events, read or sing to patient, accompany patient outside if appropriate, companionship & socialization.

March 2016Present

Life Enrichment Activity Leader - Carrollton, TX

Heart to Heart Hospice of Texas

Assist memory impaired adults with reminiscence, art, storytelling, and sensory stimulation. Takes place at nursing home or assisted living locations in Dallas and surrounding area.

August 2016November 2016


Dallas Area Refugee Forum (DARF) Meetings

Dallas Area Refugee Forum is a monthly meeting where agencies involved in Refugee Resettlement, Health Department, School Districts, City Council, Police Department, UN association of Dallas Chapter, and a variety of other Dallas Community leaders meet to discuss topics surrounding Refugees, Immigrants, Asylees, Parolees, Survivors of domestic abuse, etc. and how the city of Dallas can assist in integrating these individuals into society and to reach self-sufficiency

August 2011May 2016

Volunteer - Carrollton/Farmers Branch, TX

McLaughlin/Strickland Elementary
  • Help out fill Tuesday folders
  • Help in school events
  • Help in School Field trips