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Ana Delia Hernandez Echeverria

RSS Support Specialist at Refugee Services of Texas


Driven individual with a collaborative, high driven, and adaptive mentality. Looking for opportunities to excel my skills in a motivated, sedulous, and diligent work environment. 

Work History

July 2016Present

RSS Support Specialist 

Refugee Services of Texas

Summary: The Refugee Social Services Support Specialist is a unique opportunity to engage with RST’s three main programs assisting recently arrived refugees to become self-sufficient. The Refugee Social Services Support Specialist will assist RST’s RSS programs to manage client screening/eligibility, client intake scheduling, client follow up appointments, resource and referrals, and other key programmatic duties as identified.  The RSS Support Specialist will serve the RSS Social Adjustment Services, Employment Services, and Integration Services programs. Fluency in Spanish is required for this position.

Other duties include sharing the office reception responsibilities for 3-4 hours.  Office reception duties include: providing a warm welcome to community partners, volunteers, and clients who access the Austin office, answering phones and transferring calls, scheduling client appointments, sorting mail for the appropriate RSS programs supervisor and staff. A high level of cross-cultural communication within a fast-paced environment should be expected.

Job Duties:

  • Educate and inform community partners, volunteers, and the general public of programs offered and populations served
  • Conduct preliminary screenings determining eligibility for RSS programs with clients soliciting these services
  • Schedule appointments and coordinate schedules for RSS staff and programs
  • Answer phones and route messages to appropriate staff members
  • Provide daily management and organization of mail for seven programs with special emphasis on Immigration Services;  RSS Support Specialist will receive training regarding RSS Integration and immigration services eligibility
  • Submit regular purchase orders that maintain adequate office supplies for the organization
  • Assist with check distribution for various programs on a monthly basis and ensure required signatures are obtained
  • Manage RSS program bus passes; tracking distribution and submitting weekly reconciliation logs to the RST Petty Cash Custodian
  • Identify and implement solutions for various programs on a regular basis
  • Preserve  privacy and strict confidentially of client personal information
  • Attend organizational meetings on a weekly basis and as needed
  • Assist in other duties, tasks, and responsibilities as requested 
  • Assist the SAS Program Supervisor to schedule, organize and coordinate monthly SAS client workshops/orientations covering a range of topics: housing, food security, women’s health etc.
  • Provide volunteer opportunity updates to RST’s Volunteer/Housing Coordinator per the RSS programmatic needs
  • Participate in the weekly staff scheduling meeting; provide new referrals during the meeting to the appropriate program supervisor
  • Assist program supervisors to conduct file review while not managing the office reception
September 2016December 2016

Swimming Instructor

Aqua Tots Swimming School

Aqua-Tots Swim Schools now has franchises worldwide in efforts to reduce drownings by providing families with life-saving swimming instruction.

• Main duty is to teach swim lessons to children 4 months and older.
• Qualified candidates must possess the ability to communicate professionally and provide exceptional customer service.
• A minimum of 2 years teaching and/or customer service is preferred.

Jan 2015July 2016

Medical Receptionist

Babin's MyOptics

Purpose: To assist doctor in daily operations of the office.

Duties and Responsibilities:

Patient Management:

  • Answer telephone
  • Schedule appointments
  • Confirm appointments (day before)
  • Greet patients
  • Customer service: educate patients and potential patients
  • Coordinate office flow – track patient from entry through departure
  • Process patient forms
  • Answer patient questions about insurance coverage

Office Procedures:

  • Prepare patient charts the day before scheduled
  • Complete insurance billing forms
  • Inventory and maintain office supplies, forms, brochures, and handouts
  • Maintain neat and clean general office and shop appearance, including exam, storage and bathrooms.


  • Manage patient charts
  • Input patient data and billing information into the computer
  • Manage invoices
  • Maintain filing system, transfer files to storage at 3 years send recall cards at 2 years
  • Sort mail/ deliver mail
  • Update doctor’s provider insurance list, prepare re-credentialing papers for his signature
  • Order contacts
  • Send Thank You notes to new patients and Thank You for referral cards.

  • Other duties as assigned.
March 2016May 2016

Community Engagement Assistant Intern

Goodwill Industries of Dallas, INC.

Goodwill seeks a Community Engagement Research Intern to support ongoing community engagement activities within the agency. This individual will perform in-depth research of the corporate philanthropic marketplace gathering, recording, and analyzing qualitative and quantitative data and communicating their findings to the leadership.

This internship may also be described as the systematic and objective identification, collection, analysis, and dissemination of information for the purpose of assisting management in community engagement decision making related to the identification and solution of problems and opportunities in the marketplace.

This internship appeals to people who enjoy research, collecting and analyzing information, problem-solving and who can communicate their findings clearly using advanced analytical methods to help investigate complex issues, identify and solve problems, and make better decisions in community engagement activities.

Responsibilities Include:

  • Research, collecting and analyzing data information to help support community engagement.
  • Minimum Qualifications (Knowledge, Skills, Abilities & Competencies):
    • Excellent computer skills including Microsoft office and familiar with internet search engines such as Google, Bing, etc.
    • Organized and detail oriented
    • Excellent communication skills (verbal and written)
    • Self-motivated and comfortable working both independently and as part of a team
Aug 2014Dec 2014

Student Assistant - Program Administration

University of North Texas at Dallas

1. Scheduling Rooms for various functions
2. Arranging meetings balancing calendars and scheduling to allow for productivity
3. Completing and administering necessary meeting documentation (attending weekly staff meetings, drafting and sending out meeting minutes and agendas, creating any supplemental materials needed by the Office of Experiential Learning for meetings etc.)
4. Answering basic phone calls and replying to email inquiries regarding the functions of the Office of Experiential Learning.
5. Interpreting and clarifying Office of Experiential Learning procedures to faculty, administration, staff, students, tutors, and visitors.
6. Ensuring operation of equipment by completing preventive maintenance requirements; contacting I.T. and other necessary parties for repairs; maintaining equipment inventories; evaluating new equipment and techniques and labeling as necessary.
7. Assisting director in developing and maintaining office and staffing plans (peer tutors, meetings, training)
8. Assisting students in scheduling appointments for the Office of Experiential Learning & Career Services
9. Directing the daily in-and-out flow of students in the Office of Experiential Learning
10. Following appropriate safety procedures and security measures related to work performed.


Aug 2012May 2016

Bachelors in Sociology 

University of North Texas at Dallas

The Degree in sociology is in the School of Liberal arts and Sciences at UNT Dallas. It is a post secondary degree, where students are required to obtain 120 credit hours for the undergraduate degree.

Sociology is the study of social life, social change, and the social causes and consequences of human behavior. Sociologists study all aspects of social life ranging from the intimate family to the urban metropolis; organized crime to deviance; from the divisions of race, class and gender to shared beliefs; and much more from the Sociology of health to the Sociology of religion. Sociologists understand social inequality, patterns of behavior, forces for social change and resistance, and how social systems work. 

Aug 2008May 2012

Associates in Arts - Associates Degree                                                     Honors/Regents High School/Secondary Diploma Program

Brookhaven Community College

"The Early College High School at Brookhaven College is a school of the Carrollton-Farmers Branch Independent School District that is located at the college's main campus. As an educational choice, the ECHS is open to students who reside in the C-FB district and are entering the ninth grade. Each year, between 75 and 100 students are recruited from C-FB middle schools: Vivian Field, DeWitt Perry, Dan F. Long and Ted Polk. Our program has grown into a full-four year high school since its first graduating class in 2010.

Through the THSP, the ECHS is designed to enable students to achieve two years of college credit at the same time they are earning a high school diploma and within four to five years of entering ninth grade. Additionally, this boosts graduation rates and increases the number of Texas high school students prepared for post-secondary success."


Bilingual Proficiency 

Native or bilingual proficiency in English and Spanish.

Customer Service
Clerical and Office Procedures
Research & Analysis 
Microsoft Office

Up to date with the most current Microsoft programs that get released every year.

Volunteer Experience

March 2016Present

Life Enrichment Activity Leader - Carrollton, TX

Heart to Heart Hospice of Texas

Assist memory impaired adults with reminiscence, art, storytelling, and sensory stimulation. Takes place at nursing home or assisted living locations in Dallas and surrounding area.

May 2016Present

Prosper Patient/ Caregiver Companionship/ Activity Leader - Coppell, TX

Sandy Lake Rehabilitation and Care Center

Patient visitation, life review, discuss hobbies & interests, current events, read or sing to patient, accompany patient outside if appropriate, companionship & socialization.

August 2011May 2016

Volunteer - Carrollton/Farmers Branch, TX

McLaughlin/Strickland Elementary
  • Help out fill Tuesday folders
  • Help in school events
  • Help in School Field trips
August 2015November 2015

ESL Teacher - Dallas, TX

Dallas Public Library
  • Lead or assist with 12-week English as a Second Language instruction classes on Saturdays, on Spring and/or Fall Semesters.
August 2011May 2012 

Volunteer - Farmers Branch, TX

Head Start Learning Center
  • Help in the Classrooms; making sure children are doing what they’re supposed to be doing.
  • Assist teachers with arts and crafts work.
  • Interact/Entertain Children when assigned